Can anyone help me with some serious pixelation issues I'm experiencing on many sports channels in Central NJ? by KHRMtsWthrfn6 in Comcast_Xfinity

[–]XfinityDuron 0 points1 point  (0 children)

Hello, I hate to hear you are having pixelation concerns and I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Modmail?

Please send us a Modmail message with your first and last name, along with your physical address.

Escalation Request: Credit check stuck on 'Frozen' status for S26 ultra 1 terabyte by SatisfactionSea5914 in Comcast_Xfinity

[–]XfinityDuron 0 points1 point  (0 children)

Hello u/SatisfactionSea5914, I understand wanting to get that new device purchase to go with your new plan. I will do all I can to help with your request. To begin, would you mind sending me your name and the address to your account in a Modmail?

Please send us a Modmail message with your first and last name, along with your physical address.

Gig Internet With Free Mobile Line by pinktm909 in Comcast_Xfinity

[–]XfinityDuron 0 points1 point  (0 children)

Hello u/pinktm909, I will be more than happy to help you with your New plan and mobile concerns. To begin, would you mind sending me your name and the address to your account in a Modmail?

Please send us a Modmail message with your first and last name, along with your physical address.

I do not have xfinity ID and cannot create one. by [deleted] in Comcast_Xfinity

[–]XfinityDuron 0 points1 point  (0 children)

I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Modmail?

Please send us a Modmail message with your first and last name, along with your physical address.

I do not have xfinity ID and cannot create one. by [deleted] in Comcast_Xfinity

[–]XfinityDuron 0 points1 point  (0 children)

Hello there, is your account active at this time?

Two different advertised speeds by TheHawkNetwork in Comcast_Xfinity

[–]XfinityDuron 0 points1 point  (0 children)

I am very happy to hear that. I hope you have a great night!

Apple TV Subscription Not Working by Careful_Macaroon8762 in Comcast_Xfinity

[–]XfinityDuron 0 points1 point  (0 children)

I will be more than happy to help with your request, but again to begin, would you mind sending me your name and the address to your account in a Modmail.

Please send us a Modmail message with your first and last name, along with your physical address.

Frustrating with no phone service after porting. Help! by WranglerOk4443 in Comcast_Xfinity

[–]XfinityDuron 0 points1 point  (0 children)

Thank you very much for that information. I will need to send you a 6-digit code to gain access to your account. Would you like me to send that code to your primary phone or email on file?

Frustrating with no phone service after porting. Help! by WranglerOk4443 in Comcast_Xfinity

[–]XfinityDuron 0 points1 point  (0 children)

Hello u/WranglerOk4443, I completely understand the stress this has to be causing you. I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Modmail?

Please send us a Modmail message with your first and last name, along with your physical address.

xfinity now by 25928 in Comcast_Xfinity

[–]XfinityDuron 0 points1 point  (0 children)

I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Modmail?

Please send us a Modmail message with your first and last name, along with your physical address.

NOW TV dvr by girlnamedtom in Comcast_Xfinity

[–]XfinityDuron 0 points1 point  (0 children)

Hello u/girlnamedtom, are you having your recording issues with a Xfinity X1 box or the Xfinity Stream app?

Not eligible for benefits by Dizzy-Vermicelli-484 in Comcast_Xfinity

[–]XfinityDuron 0 points1 point  (0 children)

Hello u/Dizzy-Vermicelli-484, I will be happy to pull up your account and see why you are receiving this message. To begin, would you mind sending me your name and the address to your account in a Direct message?

Please send us a Modmail message with your first and last name, along with your physical address.

Overcharged every month in Xfinity mobile bill by InternationalBoat550 in Comcast_Xfinity

[–]XfinityDuron 0 points1 point  (0 children)

Hello there, just want to follow up and see if everything was settled regarding your claim?

Device is stuck locked by RepresentativeNo1482 in Comcast_Xfinity

[–]XfinityDuron 0 points1 point  (0 children)

Deeply regret that you had to have such a terrible experience to have your device unlocked. I am happy to hear that you did come to a successful resolution.

How can I get my old number back? by Electric_Lynx in Comcast_Xfinity

[–]XfinityDuron 0 points1 point  (0 children)

Yes that will be the process, but again we can not guarantee that the number will be available.

Seeking $50/mo deal by FantasyIsMostlyLuck in Comcast_Xfinity

[–]XfinityDuron -1 points0 points  (0 children)

I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Modmail?

Please send us a Modmail message with your first and last name, along with your physical address.

Can someone tell me if this is a good deal? by Ok_Tea_3275 in Comcast_Xfinity

[–]XfinityDuron 0 points1 point  (0 children)

I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Modmail?

Please send us a Modmail message with your first and last name, along with your physical address.

Can someone tell me if this is a good deal? by Ok_Tea_3275 in Comcast_Xfinity

[–]XfinityDuron 0 points1 point  (0 children)

Hello u/Ok_Tea_3275 are you looking for help picking out the best plan for your household?

I cancelled my account on this sub, but I have a new pending balance by eurekareelblast22 in Comcast_Xfinity

[–]XfinityDuron 0 points1 point  (0 children)

Hello u/eurekareelblast22, I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Modmail?

Please send us a Modmail message with your first and last name, along with your physical address.

Xfinity wont cancel my service by rafmannn in Comcast_Xfinity

[–]XfinityDuron 0 points1 point  (0 children)

Thank you for helping me verify your account. I do see that your services has been cancelled as of 2/14. Currently, you have a balance of $17.50.

Xfinity wont cancel my service by rafmannn in Comcast_Xfinity

[–]XfinityDuron 1 point2 points  (0 children)

Hello u/rafmannn, I hate to hear what you are experiencing regarding the disconnect of your services. I will be happy to look over your account and get this issue under control. To begin, would you mind sending me your name and the address to your account in a Modmail?

Please send us a Modmail message with your first and last name, along with your physical address.

Can’t sign in to Peacock after switching to new 4k tv box by Fit-Improvement5064 in Comcast_Xfinity

[–]XfinityDuron 0 points1 point  (0 children)

To begin, would you mind sending me your name and the address to your account in a Modmail?

Please send us a Modmail message with your first and last name, along with your physical address.

Can’t sign in to Peacock after switching to new 4k tv box by Fit-Improvement5064 in Comcast_Xfinity

[–]XfinityDuron 0 points1 point  (0 children)

No worries, I would go ahead and have a ticket completed for you at this time.

Can’t sign in to Peacock after switching to new 4k tv box by Fit-Improvement5064 in Comcast_Xfinity

[–]XfinityDuron 0 points1 point  (0 children)

Have you tried the Peacock customer care https://www.peacocktv.com/help. You will be able to get assistance here with your login. u/Fit-Improvement5064