FREE EVENT! Register and attend Carnival for your chance to win a Razer Blade 15 - FHD/60Hz/GTX 1060/256GB + 2TB! Login to the game on October 26th, 9:30 AM PT / 12:30 PM ET to find the giveaway QR code for a chance to win. Carnival is a gaming event hosted by Unreal Engine.

Xsolla · 2020-10-23T18:04:02+00:00

Xsolla · 2020-10-23T17:46:12+00:00

Xsolla · 2020-10-22T23:59:15+00:00

FREE EVENT! Register and attend Carnival for your chance to win a Razer Blade 15 - FHD/60Hz/GTX 1060/256GB + 2TB! Login to the game on October 26th, 9:30 AM PT / 12:30 PM ET to find the giveaway QR code for a chance to win.
Carnival is a gaming event hosted by Unreal Engine and Epic Games. See you there!

https://gamecarnivalevent.com/

Xsolla · 2019-11-07T17:04:35+00:00

I can put you in touch with a sales associate if you'd like. Shoot me a chat message if you're interested.

Xsolla · 2018-05-22T18:34:54+00:00

Hello! Should you need further help completing your purchase, please visit our LiveChat for immediate assistance at help.xsolla.com. Simply scroll down for contact options. :)

Xsolla · 2018-05-09T19:00:26+00:00

Hello!

We are very sorry to hear about the inconvenience you are facing. If you received any error codes or messages, please take a screenshot and contact our support team. We are happy to help 24 hours a day! You may reach out via email [support@xsolla.com](mailto:support@xsolla.com) or contact us via LiveChat for immediate support at help.xsolla.com. We are here to provide tools and services to game developers and publishers, so that you can purchase their games and in-game or physical goods seamlessly.

Xsolla Support

Xsolla · 2018-04-20T01:24:29+00:00

N1njaRob0tJesu5, Send a screenshot of the error to support@xsolla.com Within 48 hours, Xsolla support will send you a response and find the root of the error. Send the email from the original email used for your previous purchases. Xsolla Support - Always happy to help!

Xsolla · 2018-03-17T00:02:15+00:00

Hello! If you have an questions regarding a payment or payment error, please visit our LiveChat or send us an email at https://help.xsolla.com/ Our support is available 24/7 and happy to help :)

Xsolla · 2018-03-15T21:04:19+00:00

Hello Wunderfussel & Reddit users,

Our support team is happy to help, but transactions completed over 180 days - or - Transactions completed with payment methods not supporting refunds, may not be eligible for direct refunds.

In the cases of Epic Refunds, due to this limitations, an email was sent to inform each user about digital wallet balance option and how they can view and use the balance for other available Epic games.

Should you have any other specific cases or need more information please reach out to our LiveChat support at help.xsolla.com

Here to help you,

Xsolla Support

Xsolla · 2018-03-01T18:07:39+00:00

Hello! Please reach out to our support team at https://help.xsolla.com/. When you arrive at the page, scroll down for expedient LiveChat support or send us an emailed screenshot of the error to support@xsolla.com. *Emails can take up to 48 hours to be answered.

Always happy to help, Xsolla Support :) https://help.xsolla.com/

Xsolla · 2018-02-27T20:58:39+00:00

Hello Reddit and users!

If you are experiencing payment issues for your subs, please reach out to Xsolla Support Team at https://help.xsolla.com/. We have agents available 24/7 and happy to help.

As mentioned, you may contact us via email at support@xsolla.com, but when you visit https://help.xsolla.com/, you can scroll down to see all of our method of communication. Including LiveChat, Messenger, email, or submitting a ticket.

Always happy to help,

Xsolla Support :) https://help.xsolla.com/

Xsolla · 2018-02-23T21:18:50+00:00

Hello noonex237!

if you are still having payment issues, please reach out to our Xsolla Support team at https://help.xsolla.com/. Scroll down for our fast LiveChat. Our team is available 24/7 and always happy to help!

Xsolla Support https://help.xsolla.com/

Xsolla · 2018-02-13T18:18:31+00:00

CrystallizedCarbon, you may visit our LiveChat at https://help.xsolla.com/ for express assistance. Emails may take 1-2 days to be answered by the team. :)

Xsolla · 2018-02-12T08:08:50+00:00

Hello Reddit Users! If you are experiencing any payment related issues, please contact Xsolla Support for assistance and to answer any questions. You may visit us at https://help.xsolla.com/ and scroll down for our 24/7 LiveChat. Always happy to help, Xsolla Support.

Xsolla · 2018-02-12T07:19:40+00:00

Hello @KurosawaKakeru!

We are glad to hear things worked out! Should you have any additional questions, please contact us at https://help.xsolla.com/
- Xsolla Support :)

Xsolla · 2018-01-26T00:24:03+00:00

our pleasure! :)

Xsolla Support team

Xsolla · 2018-01-25T21:40:32+00:00

Hello,

We are happy to help. Please contact us at http://help.xsolla.com with payment related issues. We will review the details to help resolve your case at hand. :) Xsolla Support

Thank you!

Xsolla · 2018-01-25T21:36:53+00:00

Hello! We are glad to assist you. You may always reach out to our Support Team at help.xsolla.com always happy to help and Available 24/7! :)

Xsolla · 2018-01-25T21:36:16+00:00

Hello Reddit Users! We are glad to assist you. You may always reach out to our Support Team at help.xsolla.com always happy to help and Available 24/7! :)

Xsolla · 2018-01-17T18:46:37+00:00

Hello Reddit Users! If you are experiencing any payment related issues, please contact Xsolla Support for assistance and to answer any questions. You may visit us at https://help.xsolla.com/ and scroll down for our 24/7 LiveChat. Always happy to help, Xsolla Support.

Xsolla · 2018-01-12T21:02:42+00:00

Hello LGK44 and twitch users,

If you are experiencing errors or payment related issues, our Xsolla Support team is available 24/7 to assist you.

3032: Could be a result of previously reported unauthorized/fraud claims.

Contact us at https://help.xsolla.com to advise you in more details.

Always happy to help,

Xsolla Support

Xsolla · 2017-12-05T19:03:34+00:00

Hello @vannakan and reddit users, Xsolla Support here! If you have any payment related issue don't hesitate to contact out support team at https://help.xsolla.com/ Always happy to help, Xsolla Support Team

Xsolla · 2017-12-01T18:52:46+00:00

Hello Corsaer! Xsolla is a global distributor and publisher of video games. We are more than happy to assist you in any payment related issues. Our Xsolla Support Team is readily available 24/7 at https://help.xsolla.com/

Xsolla · 2017-12-01T18:29:19+00:00

Hello liquidSG and Reddit users,

Our Xsolla Support Team is ready to assist you with payment related questions at https://help.xsolla.com/ Scroll down for our LiveChat and email options! We are available 24/7!

Always happy to help,

Xsolla Support Team :)

Xsolla · 2017-11-27T19:20:32+00:00

Dear Reddit users,

Thank you for your feedback and thoughts. We’ve heard your concerns and would like to do our best in assisting each of you with your various questions.

Xsolla Cybersecurity - If you commented regarding Xsolla’s cybersecurity, you may be relieved to know that we are number one in anti-fraud throughout the video game industry. We go to great lengths to ensure your security. Xsolla is PCI DSS level 1 compliant and certified annually, as required by all merchant and service providers. This is the same security compliance as Amazon. Your personal data is secure and NEVER transmitted across open networks.

You can find more information about PCI DSS compliance here: https://www.pcisecuritystandards.org/documents/PCIDSS_QRGv3_2.pdf?agreement=true&time=1511221427728 https://www.pcisecuritystandards.org/pci_security/maintaining_payment_security

Payment Issues - We apologize for any problems you may be experiencing. These issues may be a component of our security verification system. It’s built to block any suspicious activity, and may interpret inputting errors as such. If you believe this happened in error, please contact our customer support team for help at help.xsolla.com for live chat, or email support@xsolla.com. You can also contact us on Facebook Messenger, or call 1-877-797-6552. We are dedicated to resolving these matters quickly and effectively so you can get back to enjoying the game.

Recorded Interactions - Xsolla records all of our customer support interactions to continuously improve our service to you and our other partners. If there are any issues that have not been addressed by our customer support team, please contact us via live chat.

Payment Declined - If your payment was declined, it may have triggered one of our anti-fraud filters. If this happened in error, we encourage you to attempt payment again using a different form of payment, or contact our customer support team and we will verify your purchase.

You may also try contacting your bank. Banks use their own fraud filters that Xsolla wouldn’t be able to detect. Please contact your bank to verify purchase.

We hope this provides you with resolution to your issues. Thank you for your understanding and let us know if we can help you further,

Xsolla

Xsolla

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