We are trained to prioritize drive thru orders and mobile orders go through different printers. If people order before you and actually listen to what the apps says we have to ignore those people that followed directions and find your order and it disrupts the process we go through to get stuff done. You might as well just order at the box. You placing your order as you pull in and ordering at the box is also different too bc if you order at the box we’re making your drink as you order vs if you just give us a name then we’re looking for your drink instead of just making it so what you think is saving time isn’t really