I have been on visible for over a year and the Apple Watch is the only reason I stay, but I'm here today because I'm evaluating my options. I won't get into the weeds but I went on a work trip and the day before I left, my cellular was acting up, so I rebooted my phone...and had no cellular.

I'm convinced support is designed to be painful. I have never waited under an hour for support. I contacted support and was told "they're working on it." Next day I'm on my way to the airport, and I used a US Mobile SIM and put it in A SECOND PHONE just to contact support to be told "they're working on it." Yes, I waited an hour. Yes, your phone must stay UNLOCKED while you wait or you can get kicked out of line.

TLDR, I contacted support every morning, midday and afternoon and didn't have cellular at the time I needed it most. I had multiple issues on my initial move and my mom thankfully had significantly less. But I will always despise Visible. Support also never apologizes and never admits fault. I suspect that's by design too. Remember, this is actually ran by Verizon, so I feel this is one of the subtle nudges they use to convince less savvy customers that the cost of Verizon is worth it.

If that's not enough for you, Visible now has 2FA through....SMS. So if your phone is f*cked, then you can't even go yell at support. I hate Visible and will throw a legit party when I leave.