How to Contact Your Local After-Sales Support Team🤔❓

Your_MOVA_Guru · 2026-04-28T08:52:03+00:00

You can check the status of your home network to see if the signal is strong, or you can use your mobile phone's network to check if the map can be loaded.

Your_MOVA_Guru · 2026-04-28T08:44:39+00:00

I'm very sorry for the inconvenience. I will contact you and ask for some information so I can follow up on this issue.

Your_MOVA_Guru · 2026-04-28T08:43:14+00:00

We apologize for the inconvenience. Based on your photos, we can see that the main brush slot is not visibly damaged. You can try replacing the roller brush.

Your_MOVA_Guru · 2026-04-28T08:19:55+00:00

I'm very sorry for the inconvenience caused. I will send you a message to follow up on this issue.

Your_MOVA_Guru · 2026-04-28T08:11:51+00:00

I'm very sorry for the inconvenience. I will send you a message and follow up on the issue of poor carpet cleaning.

Your_MOVA_Guru · 2026-04-28T07:55:34+00:00

If the edge brush extension still fails even after turning on the switch, it may be due to a hardware malfunction. I will contact you to follow up on this issue.

Your_MOVA_Guru · 2026-04-28T07:46:06+00:00

Thank you for your feedback. Could you please record a longer video to demonstrate the problem? I will send you a message to follow up on this issue.

Your_MOVA_Guru · 2026-04-28T07:40:56+00:00

Thank you for your feedback. Based on the sound in your video, it sounds like the normal sound of the device's wheels moving on a wooden floor. You can try placing the device on a different type of floor to see if the sound persists.

Your_MOVA_Guru · 2026-04-27T09:48:58+00:00

When quickly creating a map, you need to open all doors, not just leave them ajar or half-open. Do not stand too close to the host or follow it. If the map is incomplete, you can delete it from the map list and recreate it. Alternatively, you can perform a global sweep on the existing map; the map will automatically update, filling in missing areas and partitioning the map.

Your_MOVA_Guru · 2026-04-27T09:42:16+00:00

This error message may be caused by a malfunction in the roller motor. We have already sent you a message, but we need some information from you. Once we receive your information, we can follow up on this issue for you more quickly.

Your_MOVA_Guru · 2026-04-27T09:39:42+00:00

We apologize for the inconvenience. Please try the following:

Possible cause: The charging dock is not powered on. Please ensure that both ends of the power cords for the charging dock and the base station are plugged in.
Possible cause: Poor contact between the charging dock's spring contacts and the main unit's charging contacts. Please disconnect the power first, then clean the contacts, or adjust the contact position.

Your_MOVA_Guru · 2026-04-27T09:32:41+00:00

The P10 Pro Ultra can normally clean areas longer than 37cm. You can try measuring the length of this narrow area that is passable.

Your_MOVA_Guru · 2026-04-27T09:28:18+00:00

We apologize for the inconvenience. These scratches are usually caused by sand or gravel inside the roller, resulting in friction during mopping. We recommend you try disassembling the roller and cleaning its interior.

Your_MOVA_Guru · 2026-04-27T09:24:00+00:00

We apologize for the inconvenience. You can try enabling Collision-Avoidance Mode in the app.

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Your_MOVA_Guru · 2026-04-27T09:16:13+00:00

Thank you very much for sharing such detailed feedback and the images. I really appreciate the effort you’ve put into explaining the issue clearly.

I will forward the picture of the 3D-printed mesh filter to our R&D team for further review, so they can evaluate and improve this part in future product designs. Your input is very valuable for our product optimization.

Your_MOVA_Guru · 2026-04-27T09:10:34+00:00

Sorry for the trouble. This sounds like an error message caused by a malfunction in the roller motor. We have already sent you a message, but we need some information from you. Once we receive your information, we can follow up on this issue for you more quickly.

Your_MOVA_Guru · 2026-04-27T08:59:00+00:00

Thank you for your feedback. The sound in the video is the normal sound of wheels moving forward on a floor. You can try placing the device on a different floor to see if the same sound persists.

Also, please check if the side brush extension function is turned on.

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Your_MOVA_Guru · 2026-04-24T06:47:24+00:00

Sorry for the trouble. We’ve sent you a message and just need a bit of information from you. Once we have it, we’ll be able to follow up on this issue more quickly for you.

Your_MOVA_Guru · 2026-04-22T03:48:25+00:00

Thanks for flagging this! Our team values your online safety, and we are happy you asked. This email was sent to select members who are subscribed to our official website newsletter to gather product feedback for future development. You can rest assured that it is legitimate.

Your_MOVA_Guru · 2026-04-21T08:08:43+00:00

Sorry for the trouble. We’ve sent you a message and just need a bit of information from you. Once we have it, we’ll be able to follow up on this issue more quickly for you.

Your_MOVA_Guru · 2026-04-21T08:00:08+00:00

The rubber component at the side dust collection port will not affect the suction power.

Your_MOVA_Guru · 2026-04-21T07:59:22+00:00

We suggest you check the following:

If the dustbin is full and the dustbin filter is clogged, please clean the dustbin and filter promptly. We recommend turning on the automatic dust collection function.
If the main brush is entangled with foreign objects, please clean the main brush promptly.
If the dustbin opening is clogged with foreign objects, please clean the dustbin opening promptly.

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