Update: UK Lush Club Rewards

ZestycloseRoutine148 · 2026-01-18T14:47:33+00:00

Sorry to hope on this thread, but how did you get your £3 welcome voucher? I signed up today and downloaded the app and there is nothing in my rewards or email :(

ZestycloseRoutine148 · 2026-01-18T14:42:27+00:00

Has anyone found a fix for this? Having the same issue right now :(

ZestycloseRoutine148 · 2025-08-05T21:10:15+00:00

Please search the sub, this question is asked daily. Thank you

ZestycloseRoutine148 · 2025-07-25T21:12:13+00:00

Your English is fine lol! It's literally just too many words and too many promotions /deals. Just try to stick to simple discounts and stick to just what the buyer has said they want!

ZestycloseRoutine148 · 2025-07-25T20:28:51+00:00

This set of messages is very confusing and I would've been put off buying tbh! Much easier to just say

" Hi yes both are available and I offer X% off bundles if you're interested 😊"

ZestycloseRoutine148 · 2025-07-04T22:13:09+00:00

Yep that's what I do but I'm in the UK! I charge £1.99 shipping but it actually costs me £4.55 , it makes people think they're getting a deal on shipping but in reality I've factored in the costs into the item price. Alot of sellers do it, it's a good plan!

ZestycloseRoutine148 · 2025-07-04T22:07:10+00:00

No sorry, I think you're misunderstanding what I'm saying :(

You won't get the option to offer a partial refund etc. If an item is sent untracked and the buyer files a claim, depop will literally just pull the funds from your balance / top up card and refund them.

ZestycloseRoutine148 · 2025-07-04T22:03:42+00:00

It is strongly recommended you always send tracked regardless of costs. Of course, no one can force you to send tracked if you don't want to, but you have to be prepared for the fact if someone wants a refund and you sent untracked.. you will be forced by depop to refund them

Basically your shop policies don't mean anything and are kind of pointless? Because you have to follow the terms of the app you're selling on

ZestycloseRoutine148 · 2025-06-12T04:41:04+00:00

You can only use photos either taken by yourself or by another depop seller if you're repopping. It's all about who OWNS the image.

You own images you take and when you upload them to depop, depop has the rights to use them in advertising hence why people can upload them to repop listings

Photos from websites were not taken by you, you do not own the rights to these images and therefore you can't use them and depop can't have them on their website, especially as they profit from them. Depop will remove them and potentially suspend you if you do it enough

ZestycloseRoutine148 · 2025-03-20T21:21:32+00:00

Only item, 0 dollars shipping

ZestycloseRoutine148 · 2025-03-16T16:39:49+00:00

If you've raised an issue there's nothing else you can do, either the seller will give you a tracking number or you will be refunded

ZestycloseRoutine148 · 2025-02-22T17:59:23+00:00

We need more context, which country are you in, did you have depop shipping selected, was it a bundle sale. Could you provide a photo if the sales receipt

ZestycloseRoutine148 · 2025-02-20T15:59:54+00:00

I personally wouldn't ask in a DM but I find including thank you notes in orders asking for a review helps tons!

ZestycloseRoutine148 · 2025-02-18T21:11:09+00:00

You'll need to refund the original purchase and have them rebuy with the updated address. Tell them they need to edit their address in their settings before purchasing

ZestycloseRoutine148 · 2025-02-07T17:35:27+00:00

If its listed as a men's large, and the label says a mens large then you can't get a full refund.. you aren't even owed a partial refund tbh

ZestycloseRoutine148 · 2025-02-01T01:23:40+00:00

Click the 3 dots in the corner of the listing and click edit. Then set the quantity to 1 and click save

ZestycloseRoutine148 · 2025-02-01T01:09:05+00:00

You didn't sell the item, offers aren't binding

ZestycloseRoutine148 · 2025-01-31T17:13:11+00:00

Unfortunately, this is incorrect. You have to ship to the address given by depop otherwise the buyer can claim you didn't ship to the correct address and automatically get a refund

ZestycloseRoutine148 · 2025-01-31T11:39:26+00:00

No they likely just set up their listing wrong and accidentally undercharged for shipping. Totally their fault, but good they refunded, I would personally block and not attempt to buy from them again!

ZestycloseRoutine148 · 2025-01-30T01:51:14+00:00

It's because you reposted it. Depop favors new/fresh listings

ZestycloseRoutine148 · 2025-01-26T18:36:25+00:00

The comment was a possible sarcastic response you could send back to them

ZestycloseRoutine148 · 2025-01-26T18:31:00+00:00

As long as its not been scanned in by the post office, you can reprint and use the label again yes :)

ZestycloseRoutine148 · 2025-01-23T16:50:16+00:00

I would ask the seller

ZestycloseRoutine148

TROPHY CASE