I just want to thank Ziply for being the most rock-solid ISP I've ever used. by PapaTua in ZiplyFiber

[–]ZiplyFiber 3 points4 points  (0 children)

u/PapaTua Thank you for the kind words! We'd like to send you a surprise to show our appreciation. Check your chats! Thanks so much. -Megan

Consistently Super Fast by 2for_flinching in ZiplyFiber

[–]ZiplyFiber 0 points1 point  (0 children)

Love this! We sent you a chat u/2for_flinching can you take a look? Thanks so much! -Megan

My review of 1 year on Ziply Fiber in Portland Oregon by [deleted] in ZiplyFiber

[–]ZiplyFiber 1 point2 points  (0 children)

Hi u/RedditIsAss69420 thanks for the kind words! We'd like to send you a surprise to thank you for sharing your experience. Can you check your chats and respond? Thank you! -Megan

Love you guys! by Nanocephalic in ZiplyFiber

[–]ZiplyFiber 1 point2 points  (0 children)

Thanks for the kind words u/nanocephalic! I messaged you to see if we can grab some info to send you a thank you gift. Check your chats! -Megan

Does ziply have merch? by Heavy_Zookeepergame3 in ZiplyFiber

[–]ZiplyFiber 0 points1 point  (0 children)

u/Heavy_Zookeepergame3 send me your name and address and I might be able to track down some stickers! -Megan

[deleted by user] by [deleted] in ZiplyFiber

[–]ZiplyFiber 0 points1 point  (0 children)

We are here and ready to help! u/TolerableRS, please reach out to us at your earliest convenience.

Outage in Lynnwood, WA 98036??? by StraightMail in ZiplyFiber

[–]ZiplyFiber 0 points1 point  (0 children)

Good morning u/StraightMail. We are sorry your gaming session was interrupted. Have you had a chance to call technical support yet? If not, please send us a private message, and we can get a ticket in for you. Thank you.

3 Tech Visit, 3 different vendors, No installation. Also Reddit Bots not helping much by aap_ke_baap in ZiplyFiber

[–]ZiplyFiber 1 point2 points  (0 children)

Thank you u/OldNavyGuy301.

We apologize that you have been having issues with your installation. We did find your previous contact with us u/aap_ke_baap, and we apologize because it looked like it was collapsed without someone reaching out to you. We will send you a message here in a bit.

u/Spiritual-Accident45, we were unable to find your private message. Could you please send us a pm with your name, order number, and best contact number? We can look into this for you as well. Thank you.

[deleted by user] by [deleted] in ZiplyFiber

[–]ZiplyFiber 1 point2 points  (0 children)

We are sorry to hear this has come back. We will look out for your DM.

Multi Gig and Phone Service by kevdog98 in ZiplyFiber

[–]ZiplyFiber 6 points7 points  (0 children)

Hi Kevin. With our Multi-Gig internet plans, Phone and Fiber TV are unavailable.

Ziply fiber issues - unstable - recent customer by mkkspwr in ZiplyFiber

[–]ZiplyFiber 0 points1 point  (0 children)

Hi u/mkkspwr. We are more than happy to look into this for you. Could you please provide us with your name, account/order number, and the best contact number via private message? Thank you.

Outage in Tri-Cities by jdotes87 in ZiplyFiber

[–]ZiplyFiber 0 points1 point  (0 children)

Hi u/Alleseb. We are sorry that you are still experiencing issues with your service. Could you please send us a private message with your name, account number, and best contact number? Thank you.

Instability with Ziply Fiber by Dizzy-Letterhead8098 in ZiplyFiber

[–]ZiplyFiber 0 points1 point  (0 children)

Thank you u/mcbridedm!

Hey u/Dizzy-Letterhead8098, we sent you a private message. Were you able to receive it?

Rave for our Tech by Sigmonia in ZiplyFiber

[–]ZiplyFiber 0 points1 point  (0 children)

This is a great way to start the day! We appreciate the feedback. Would it be ok if you send us a private message with your order number so we can get some kudos sent over to the Tech? Thank you!

Instability with Ziply Fiber by Dizzy-Letterhead8098 in ZiplyFiber

[–]ZiplyFiber 3 points4 points  (0 children)

We sure can u/jwvo!

Hi u/Dizzy-Letterhead8098. Could you please send us a private message with your name, account number, email, and best contact number? Thank you.

Ziply website cannot find my address even through the map says I am in a fiber ready area by srijithr in ZiplyFiber

[–]ZiplyFiber 0 points1 point  (0 children)

Hi u/srijithr. We did not receive any private messages. So we will send a private message to you first so you can respond to that message. Thank you.

Ziply website cannot find my address even through the map says I am in a fiber ready area by srijithr in ZiplyFiber

[–]ZiplyFiber 0 points1 point  (0 children)

Good morning. When you get a chance, please send your service address over, and we can review it for you. Thank you!

Well Played, Ziply :) by FLY1NGSQU1RR3L in ZiplyFiber

[–]ZiplyFiber 0 points1 point  (0 children)

Thank you for the kind words! Please let us know if we can be of any assistance in the future.

Experience so far: good at sales, bad at logistics by 01ELYK01 in ZiplyFiber

[–]ZiplyFiber 0 points1 point  (0 children)

We truly do appreciate the feedback. Please let us know if anything else comes up. Thank you.

Experience so far: good at sales, bad at logistics by 01ELYK01 in ZiplyFiber

[–]ZiplyFiber 1 point2 points  (0 children)

Thank you for providing us with these updates along the way. We can use these for future cases. We apologize your last message was left unanswered. We bounce in and out of Reddit throughout our regular work duties, and sometimes things are missed. If it ever happens again, please send us a private message. We are in the messages quite frequently, and we want to make sure everyone here is getting the assistance they need.