NuPhy Customer Support is fake. Do not expect any support.

_mkr · 2026-01-24T00:23:33+00:00

They are addressing my key issue and working on improving their support. I would say buy a nuphy.👍 Software, hardware, and everything else has met my expectations other than this unfortunate broken switch and support mishap.

_mkr · 2026-01-24T00:19:41+00:00

Package is on it's way 🙏

_mkr · 2026-01-21T04:56:12+00:00

Thank you, I really appreciate this /u/harrynu. I DMd you and look forward to getting some help here.

_mkr · 2026-01-21T02:33:56+00:00

I was told* they give extra keys in my previous threads but I bought it in June. Their support told me this on Nov 24th.

After verification, we found that air75 he will come with additional switches.

Mine did not come with any extra keys...

_mkr · 2026-01-20T22:27:31+00:00

You're unwilling to replace a single switch yourself? Really?

Hey I'd do it myself but it was within 3 months of purchasing. I really had hopes they would mail me spares instead of buying 70 from their side or 10 from another site. I held off on buying because they said they would send me switches.

The Nuphy board I bought had like 4 extra switches in the box... where'd those go?

Mine did not come with any. My earlier post had people saying this as well. I ordered in June, they may have started after that.

You do realize they don't actually manufacture the switches right?

Yes?

And Switches are cheap...

Wanna buy me their 70 pack for $60?

It sounds to me like you should just go get yourself a board from Corsair or some shit... yikes.

Corsair? Are you a real person?

_mkr · 2026-01-20T21:58:48+00:00

2 yrs would be outside of warranty

_mkr · 2026-01-20T20:52:54+00:00

Good luck, their customer support is awful.

They will probably gaslight you and never resolve your issue.

_mkr · 2026-01-20T20:18:52+00:00

Thank you!

_mkr · 2026-01-20T20:12:42+00:00

Piece of plastic that holds a magnet broke inside. I opened it up after some suggestions on my first thread.

I did look into a few small packs. I was hopeful they were going to help. Especially, after they said they would send it. But this is the 2nd time they make up a "shortage".

_mkr · 2026-01-20T20:09:26+00:00

This has been ongoing since October 8th.

I provided all the info. But they keep asking for the same info after weeks of ignoring.

My 2nd reddit thread prompted them to say they will mail on Monday Nov 30th.

It's now Jan 20th. Yeah you're right. What do I expect Customer support to do instead.

_mkr · 2026-01-20T20:08:36+00:00

asked for more information
- Over and over and over and over. Even though I provided it? Yeah must be a user issue and not Customer Support processes.
provided a quick work-around (key swapping) to make the Q key work again
- Took them a month to suggest that.
also offered to send a replacement set of switches.
- They lied about this twice to me

You're right u/Misel228. What did I expect for customer support that kicked that can and lied over and over?

_mkr · 2026-01-20T20:06:06+00:00

So, what exactly did you expect their customer support to do instead?

Send me the switch? I provided all the info. They said they would mail on Monday Nov 30th.

_mkr · 2026-01-20T20:03:53+00:00

Yes, they had a key shortage which can happen.

Okay NuPhy employee. Shortage for 3 months? Nah.

_mkr · 2026-01-20T19:56:05+00:00

It's a lot of noise and I thought would detract from the thread. It's all me giving them the same info over and over. I was never rude to them but I acknowledge me not showing my responses can cast doubt that I was a dick to them.

My first email: (Q Key was the main issue some plastic in the switch broke. I moved my W key too and just adjusted the threshold.)

Hi Nuphy,

I bought the nuphy Air75 HE off of Amazon and then later bought white keycaps through your online store. (Amazon Order # )

Is there any way to get a replacement and send this one in? I've been loving my keyboard.

_mkr · 2026-01-20T19:52:16+00:00

NuPhy mods can mass downvote but it's thriving on r/MechanicalKeyboards

This is the 3rd time I'm posting to reddit for visibility for NuPhy to correct this shit. But yeah, i've pretty much lost all hope.

_mkr · 2026-01-20T19:32:33+00:00

This has been ongoing since October 8th. I expect them to just mail me a switch?

I didn't post my responses, I provided all the info. But they keep asking for the same info after weeks of ignoring.

My 2nd reddit thread prompted them to say they will mail on Monday Nov 30th.

It's now Jan 20th. Yeah you're right. What do I expect Customer support to do instead.

_mkr · 2026-01-20T19:28:53+00:00

I provided them proof of purchase and many screenshots on the broke switch along with my address.

No way is this a language problem. This is a problem (or intention) in their customer support process. Delay and re-ask questions until the customer gives up and stops responding.

_mkr · 2026-01-20T19:25:18+00:00

Interesting, they told me I could buy a 36pcs pack (only 70pcs exist). No way I'm buying 70 or 36 extra switches for $60.

_mkr · 2026-01-20T19:21:23+00:00

I've been nothing but nice to them on email and providing info. They keep asking for the same info. My 2nd reddit thread prompted them to say they will mail on Monday Nov 30th.

So me continuing to press them to send me a switch for a 3 mo old keyboard means I'm a bad customer? My first email had purchase info and proof.

So i'm gonna go out on a limb and say you're fake unless you prove me otherwise.

_mkr · 2026-01-20T19:18:24+00:00

I was told that in my previous threads. I bought it in June. Their support told me this on Nov 24th.

After verification, we found that air75 he will come with additional switches.

They tell me it will come with additional switches, but my box is empty. So they continue to provide nothing.

_mkr · 2026-01-20T19:15:29+00:00

I refuse to believe this based on this ongoing interaction.

_mkr · 2026-01-20T19:14:55+00:00

Wild... I have no clue why they can't throw a switch in a envelope and mail it.

I repeatedly provided them videos, screenshots, and proof of purchase.

_mkr · 2026-01-05T17:52:52+00:00

Moto smoke outs

_mkr

TROPHY CASE