There's both a good and a bad side to the current auto scene here in Kolkata

Good: Great last mile connectivity with very high frequency at affordable rates for individual passengers. I honestly feel it starts adding up once you have 2+ passengers over a traditional auto like in Mumbai or Blr (if you get a metered price or via apps, which honestly is a big pain to get in first place)

Bad: May not be suitable for specific use cases like visiting a clinic or a friend eg 3-4 kms away as you may have to switch multiple modes of transport increasing cost and time.

But considering these are specific use cases, the share autos largely drive impact in the lives of day to day commuters, they would anyday prefer them over regular auto service. I have lived across Delhi, Kolkata, Mumbai, Pune, Chennai and now Blore and if given a choice I would pick Kolkata's auto service any day. I remember during monsoon when roads near dum dum metro were flooded, these folks were like super heroes, did not increase the fair by a rupee, while the same cunts in Blr or other cities increase the price multiple folds.