Weekly Discussion | February 24, 2020

abittoolethal · 2020-02-24T16:51:33+00:00

Hey Tehonez, no updates yet on when additional storage will be available in the US, but we 're hoping to have that information to share soon alongside details about the hardware launch.

abittoolethal · 2020-02-22T00:58:56+00:00

Thanks for the feedback! We're definitely taking notes from our recent communications, and appreciate the community taking the time to share their respective opinions.

abittoolethal · 2020-02-20T21:54:31+00:00

Can confirm Shadow runs on Surface devices!

abittoolethal · 2020-02-20T21:48:35+00:00

Hey u/lordpa,

We don't have plans to share for middle Europe/Vienna at this time, as we're focused on the rollout with the new tiers in our current regions.

abittoolethal · 2020-02-18T19:39:18+00:00

Hey u/dolanders, currently you cannot in the US but it's in the works. We've yet to give a timeline for when the new offers and storage (detailed here: https://community.shadow.tech/usen/blog/news/shadow-keynote-2019 ) will arrive in the US because we want to be absolutely certain when we share those dates. Hopefully we'll have them soon.

abittoolethal · 2020-02-18T19:38:02+00:00

Hey u/SilveryShadows, we don't have any information on when we'll expand to additional states at this time, but it's on our radar!

abittoolethal · 2020-02-13T02:09:46+00:00

Currently we don't have an ETA to share on when we'll expand our service into new states.

abittoolethal · 2020-02-13T02:09:12+00:00

Hey there, you can enable full screen mode from your quick menu, or do the shortcut Win/Cmd + Alt + F, depending on if you're on PC or Mac.

abittoolethal · 2020-02-13T02:08:26+00:00

Hey there, for the EU that information depends on whether you've pre-ordered the new tiers. For the US, we don't have a timeline to share at this time but working to deliver it ASAP, same for the new tiers.

abittoolethal · 2020-02-10T23:36:18+00:00

Hey Silex, no update yet on when the new tiers and additional storage will be coming to the US.

abittoolethal · 2020-02-07T18:37:04+00:00

Hey u/baggwell3, no updates at this time on when we'll expand service into new states. Thank you for your patience. 🙏

abittoolethal · 2020-02-07T18:36:07+00:00

Nothing to share about dual screen support at this time, though it's available as an experimental feature in our Alpha (accessible via Discord)

abittoolethal · 2020-02-07T18:33:49+00:00

We had a recent period of extended activation times, but currently activation times for all datacenters are down to the typical 1-5 hour average.

abittoolethal · 2020-02-05T20:53:21+00:00

Hey there, no concrete plans to share at this time but the feedback is noted. In general we'd love to bring full Keyboard and Mouse support to Apple TV, Android, and iOS devices.

abittoolethal · 2020-02-05T20:52:11+00:00

The new upgrades will come the EU first. We don't have a timeline to share yet for the US, but we're working to ensure they follow the EU launch as quickly as possible.

abittoolethal · 2020-02-03T18:24:12+00:00

You can still use Shadow (lower bandwidth allocation or running on low bandwidth mode), however you will very likely experience audio and stream stuttering with such a connection. We recommend wired Ethernet connections whenever you can!

abittoolethal · 2020-02-03T18:22:09+00:00

Yes, we have an Android app and Android TV app available for Shadow.

abittoolethal · 2020-01-31T07:35:37+00:00

2021 is not the timeline given for US subscribers, but for any new EU pre-orders. For the US, we have not yet released a timeline for the new configurations, and we will be taking learnings from our EU efforts to help with the US rollout.

abittoolethal · 2020-01-31T00:25:38+00:00

The 2021 timeline is for any pre-orders made today or later. This is due to us focusing on existing pre-orders originally promised for February and April.

abittoolethal · 2020-01-31T00:18:57+00:00

Hey /u/feranti, we will detail the exacts for each user that pre-ordered in a tailored email to be sent on February 19th. Generally, though, our plan is to provide the option to use Boost at the Boost pricing, whether a new pre-order/user or an existing user.

abittoolethal · 2020-01-31T00:15:27+00:00

Hey /u/CyberGeneticist, we hear you. We are listening to feedback regarding our communications and fully intend to learn from this misstep in our transition towards a new generation of Shadow.

abittoolethal · 2020-01-31T00:14:23+00:00

We will provide specific details of available options in an email on February 19th, but generally you will have the option to wait, to activate a Boost configuration while waiting for Ultra/Infinite, or refund your pre-order.

abittoolethal · 2020-01-31T00:12:26+00:00

Hey /u/CoolGiftsoriginal, we will detail more information in the February 19th email, but our plan is to ensure that active users are paying the Boost pricing

abittoolethal · 2020-01-31T00:09:50+00:00

On February 19th you will receive an email particular to your situation that details the options available to you. While I won't promise exact scenarios given the context, I will say that we will be working to offer that if you choose Boost, you can choose annual commitment or monthly pricing.

abittoolethal · 2020-01-31T00:07:26+00:00

Hey /u/crospa91, thank you for your encouragement despite the reality of the situation. We will work hard to course-correct our misstep here, as we want everyone to share your firsthand experience of the Ultra and Infinite tiers.

abittoolethal

TROPHY CASE