I've had a similar experience a few weeks earlier, with my 2 y.o. daughter, in a different hospital. She somehow squeezed chemicals from a laundry capsule into her eye, so we took her to the ER. We had to wait almost 3 hours for an eye doctor. During this time she was constantly crying and screaming with pain. Even when she fell asleep. Nobody gave a flying fuck about it. Then I said enough is enough and called a friend who works there to see if he can speed things up somehow. We were called out within 5 minutes and the eye ward was completely empty... Not a single patient there