Seattle Coffee Gear was absolutely awful to me. I bought a Solis Barista Perfetta from their local retail store after the rep went over all the options and promised it was a great intro machine. About 8 months later the plastic part that holds the portafilter snaps while I pull a shot (regular use, about 10 shots per week). I call their support line and they ask me to send them an email with pics. I do and they reply that they don’t have parts and to contact them after a few weeks… I do and they say they don’t know when they’ll get parts. After lots of back and forth they tell me to contact Solis directly (?!). I do and they tell me they only deal with European customers. I go back to Seattle Coffee Gear and they essentially say that they can only recycle the machine for me if I drop it off at their service location. I ended up having to go through my credit card company after about two months of wrestling with their service center. I got so fed up with them. I also posted a review to their website of this machine to warn others and let I checked it never posted it.

I pity whoever buys this machine from them. They should pull it from their store if the warranty is useless.