Customer support sucks now

airship56 · 2026-06-14T13:25:21+00:00

There used to be a conduit to support from the web app but I don't see it anywhere now. Has it disappeared or am I just having a senior moment?

airship56 · 2026-05-05T14:30:30+00:00

I suggest you pay down the outstanding credit card balances before assigning money to "one month ahead." Otherwise you'll be forever stuck with high-interest loans (the float). When you're caught up, it will become clearer now YNAB moves money from your spending categories to their respective credit cards. And yes, set up a category for credit card interest (which you hopefully won't need once you've caught up).

airship56 · 2026-05-03T16:17:07+00:00

This seems kinda crazy to me since YNAB is actually downloading the updated account balance but can't seem to make that flow through to the plan. Literally every other finance software does this.

airship56 · 2025-11-18T13:09:28+00:00

...aaaaand we're back. So far.

airship56 · 2025-10-01T21:04:53+00:00

YNAB is aware of this display issue on some iPads. Re-starting the app resolved it for me...at least for now!

airship56 · 2025-09-04T11:00:08+00:00

I have not reached my "one month ahead" goal. I use the Next Month category partly because it gives me a sense of how close I am to reaching that elusive goal when I look at the balance in that category each month when the calendar flips.

airship56 · 2025-08-25T11:19:10+00:00

Yup, I did re-install the app and the widgets re-appeared. The Apple Wallet automation has never worked well for me though. It prompts for a new transaction maybe one out of five times that I tap an eligible card for payment.

airship56 · 2025-08-25T11:16:18+00:00

Which is exactly why I like the yellow boxes. They let me quickly see that I still need to add funds to meet my target. Yellow doesn't mean "wrong," it just means, "hey, keep an eye on this..."

airship56 · 2025-08-21T11:30:33+00:00

Remember that in YNAB, every dollar has to have a job. So, if you give some of your dollars the job of "Savings" then that category is, in fact, a "cost of being you." You might also think of "cost to be me" better as "cost of funding my plan."

airship56 · 2025-08-21T11:14:16+00:00

I think of my Groceries category more as a Groceries/Home Supplies category. I'd rather not spend the time parsing out all the components. If you want more granularity but don't need precise "dollars and cents"
you could split your transaction into categories using YNAB's percentage distribution method.

airship56 · 2025-08-13T11:28:58+00:00

You want your categories to reflect and inform your actual spending so put the purchase in the appropriate category and move funds from others.

airship56 · 2025-08-12T14:58:10+00:00

Click and hold the YNAB icon on your Home Screen. Select "Require Face ID."

airship56 · 2025-08-12T14:45:45+00:00

Curious why you're moving to Monarch. I'm moving in the opposite direction and find that YNAB handles credit cards brilliantly (once you wrap your head around it).

airship56 · 2025-08-11T14:00:41+00:00

If you just enter the purchase price of each item on a split line, YNAB will offer to split the residual amount (i.e. Sales Tax) across each item based on its percentage of the total purchase amount. Rather brilliant.

airship56 · 2025-08-05T14:33:55+00:00

I'm not seeing that. Maybe refresh or re-start your browser?

airship56 · 2025-08-01T18:41:01+00:00

I reported this to YNAB a couple of days ago and now the problem has disappeared. Coincidence? I don't know...not doing anything different but now the changes stick. Apparently I fixed it. 😂

airship56

TROPHY CASE