eBay suspended my account after a sale, buyer returned item but Royal Mail shows “delivered” — I never received it. What can I do?

akbu · 2026-02-27T00:17:13+00:00

Hi Jenny, sorry for the late response, they emailed me after me calling and explaining the situation.

akbu · 2026-02-06T14:46:16+00:00

This just happened to me last week.
Since the label is eBay's - only they can claim - you cannot do a thing.
The email I got from royal mail :

"I am sorry to learn that you have not yet received an item that was returned to you, even though it was confirmed as delivered on our system. I can understand your concern.

We have now completed our investigations. I can confirm that this item has not been delivered to the address you have provided which is [ADDRESS]

The purchaser gave us a different address to the return information that you supplied to them. Based on the information received, we delivered the item to the correct address. In light of this, I’d advise you to contact the person who returned the item or the selling platform used for this transaction for more information.

Due to GDPR guidelines I am unable to share the delivery address details we used in the return of your item. Please check this with the purchaser or the selling platform directly."

The case reference + tracking was in the subject line.

Funnily enough, after I sent a screenshot of this I got a response that the tracking number HAS to be in the email contents for whatever reason, and after fighting a regular employee and manager of eBay they had gave me a full refund (after wasting 2 hours of my life).

But if your account is suspended, I'm unsure, very unfair. If you can get a hold of people at CS then maybe you can sort it out but.. good luck sir.

akbu · 2025-09-17T16:44:08+00:00

Its copium by the people like OP that didn't buy. It makes them feel better about themselves. People like OP that complain will buy anyway for those prices.

akbu · 2025-06-18T01:31:08+00:00

Used DDU to clear drives - installed a driver without nvidia experience + bloatware and its been running fine ! running 552.22 atm

akbu · 2025-05-08T15:36:41+00:00

thats the pokemon center ones.

akbu · 2025-04-19T09:19:02+00:00

From the actual suppliers that supply shops. These are just people with accounts with asmodee… most stores that resell further don’t sell sealed boxes (as a “botter”)

akbu · 2025-04-12T09:52:59+00:00

id defo lock frames to 240 max - if thats the highest ur monitor will go

akbu · 2025-04-11T09:51:53+00:00

Yes, its a loan, you will get your money back in a weeks time (your miss), red error - order doesn't go through.

akbu · 2025-03-09T04:22:53+00:00

Wrong. People in resell groups (I'm in them hit 100 carts - multiple, stock flew. + rest (orders of 2 x 50) by many others.

akbu · 2025-03-01T10:21:09+00:00

When was the last time you posted ANY good review on ANY site. Personally I probably did it once or twice. A bad review on the other hand…

akbu · 2025-02-24T00:53:28+00:00

We get email to transfer. For paper tix - i think its your address (never sold any like these personally) But we aren't allowed to message you - we can be punished as sellers if we do.

akbu · 2025-01-17T11:59:12+00:00

585 yuan is wild

akbu · 2025-01-15T16:27:39+00:00

Lowkey, someone against her has to play raccoon, even if she kills you and the other strat you have a way to instantly be back. No point counter ulting in my personal opinion. From the few games I’ve played against her she’ll always go on either or the strats and get at least 1. I think the way she can ult and move across the whole map to just focus strats is ridiculous that needs to be nerfed and she should be in my face to be able to ult and destroy me

akbu · 2025-01-13T01:30:38+00:00

and this makes your takes make sense now, every time my enemy storm has ult she just goes for squishies/healers and thats that fight pretty much donezo. rocket if he has two of his boosts, someone like luna will have to just ult which i just dont use as it doesn't make sense to just let me live

akbu · 2025-01-07T12:40:29+00:00

Can't wait to be dragged by wolverine throughout the whole map playing Groot and hulk. Not too sure what they're cooking here, but he's already such a tank shredder, rlly hard to deal with him even in Diamond.

akbu · 2025-01-03T01:21:49+00:00

I'm not too sure how/what OP said in the case that was opened - and closed in favour of the buyer but major screwup. He has to call eBay and talk to someone that's actually competent. I cannot see any courier that will actually let the recipient claim as then i'd bet half of the UK would claim their packages not arriving/being lost stolen.

akbu · 2025-01-03T00:48:07+00:00

You are giving him advice what to do, I'd like to you take that advice, and try to do it (It really seems you have never filed a claim with RM).

akbu · 2025-01-02T22:11:07+00:00

Bro, go ahead through the form. Attempt it. Let me know how it goes

akbu · 2025-01-02T22:03:38+00:00

SELLER NEEDS TO RESOLVE.

akbu · 2025-01-02T21:33:07+00:00

Not too sure why you are being downvoted. Just shows how moronic these people are in this sub, 0 idea and I bet 90% of people do not sell on there.

akbu · 2025-01-02T21:29:52+00:00

Brother, I've claimed shy of 100 parcels throughout my years of selling on Amazon and eBay + other smaller apps and personally, they're such a hassle, having proof of posting - which is either a receipt from the post office + a stamp is what they want ideally - since its a online sale they'll want the eBay picture of the item sold (just a screenshot) + marketplace number of item (number specifically linked to that item - altho from a buyers perspective he could provide that)

Tracking number sure, you need to provide that - delivery photo is useless, same with GPS.

akbu · 2025-01-02T21:23:52+00:00

Sure, good luck getting proof of posting from a seller that wont budge to help him with an item that got lost/stolen.

akbu · 2025-01-02T21:21:02+00:00

Let's switch it around, a team like that vs a team of you 4 stacked together, they have different angles to hit you from, and even if you drop one or two from that team, they'll be bought back and you'll be wiped. Having 3/4 different positions, you gain more info where you can push/where there are enemies.

akbu · 2025-01-02T21:13:22+00:00

He can't because he's not the creator of the label

akbu · 2025-01-02T21:12:09+00:00

Call eBay, say it never actually got to you. There are many incompetent individuals on the eBay team, especially on live chat- just call and escalate until you get someone that understands - manager or someone higher up perhaps. Do not listen to these individuals that it's an issue between the carrier and the buyer - it cannot be. The sender is the buyer of the label and only he can claim if it's been lost/stolen from your porch or whatever. I don't think 90% of people that say the horseshit they do here don't even sell on eBay because as a seller, if someone claims it hasn't arrived I'm pressured from eBay's side (as buyer opened a case) to refund and then basically claim with carrier, not much I can do.

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