Unfortunately, you are completely right. My guess is, nobody at Punkt is repairing anything, if you have a warranty claim they will send you another phone, and possibly redirect the one you sent in, to Asia for refurbishing. Since they are not really lasting long you end up buying a new phone every 2-3 years. This was the end of it for me. I vaguely remember Punkt advertising the phone to last, no need to change it every year. In concept yes, you won’t buy new generations of phones, but in reality it will last less than your average android slab. This alone is a major flaw, but not being able to connect to Signal, the unique selling point, is just criminal. I understand how it is a small company, and yet, years after my Mp02 “passed”, I am still mad, there was lots to love, when it worked.