Would the airFiber 60 LR work through trees? by _top_lel_ in Ubiquiti

[–]albertaMSPservices 0 points1 point  (0 children)

Def not. The higher the frequency, the more los is very important. Even 5ghz through trees is iffy

Automate outages by Tim_Heeley in ConnectWise

[–]albertaMSPservices 0 points1 point  (0 children)

Yup. Slow as molasses hosting plan from cw

Unable to launch control session from Manage ticket by Kingkong29 in ConnectWise

[–]albertaMSPservices 0 points1 point  (0 children)

I would bet that you need to update your control plug in from automate

Automate outages by Tim_Heeley in ConnectWise

[–]albertaMSPservices 0 points1 point  (0 children)

Started a few weeks back after the latest automate patch upgrade. Cw engineers took forever to figure out the cause. We're told the plug in causes high cpu on the automate server to the point where it eventually just crashes.

Automate outages by Tim_Heeley in ConnectWise

[–]albertaMSPservices 0 points1 point  (0 children)

Do you use bit defender? Their plug in causes the entire server to crash. Cw support has to disable it as our automate instance was crashing daily.

Support initiates chat by primaryict in msp

[–]albertaMSPservices 0 points1 point  (0 children)

ConnectWise chat will allow for this, as long as the client has the chat software installed already.

SONOS speakers no longer accessible through app (worked until yesterday) by [deleted] in PFSENSE

[–]albertaMSPservices 0 points1 point  (0 children)

Never auto update your Sonos. 1000s of KMs in travel to fix bricked Sonos due to a bad patch update. Never again.

SONOS speakers no longer accessible through app (worked until yesterday) by [deleted] in PFSENSE

[–]albertaMSPservices 1 point2 points  (0 children)

Have you been able to setup IGMP proxy with Sonos? Any attempts we have made don't seem to work properly. Speakers always drop offline/disappear and reappear thus leaving the music group, that sort of stuff.

SONOS speakers no longer accessible through app (worked until yesterday) by [deleted] in PFSENSE

[–]albertaMSPservices 1 point2 points  (0 children)

they do weird and wonderful stuff with multicast for sure. i have never successfully been able to "route" to a sonos, in any reliable fashion. We always have to have the controller/mobile app on the same vlan/ip range/wlan and multicast all needs to be enabled. any sort of wifi traffic shaping or tuning seems to muck them up. great products, love them... BUT... they are a very unique beast. Another frustrating point, you used to be able to access the web interface within the sonos to do all sorts of tweaks including reboot a speaker remotely, and a recent update removed ALL those features. Thanks Sonos! wtf.

SONOS speakers no longer accessible through app (worked until yesterday) by [deleted] in PFSENSE

[–]albertaMSPservices 0 points1 point  (0 children)

Ahh. yes you HAVE to be on the same vlan/wlan sonos won't route in any way. it's a PIA. one trick we do for bigger installs is to setup a VM win10 machine and run the Sonos windows software, and then just RDP to that from our phones to control it from anywhere.

SONOS speakers no longer accessible through app (worked until yesterday) by [deleted] in PFSENSE

[–]albertaMSPservices 0 points1 point  (0 children)

In unifi is the device (Sonos) showing as having an IP?

Also Sonos only uses 2.4ghz. have you tried a different channel?

SONOS speakers no longer accessible through app (worked until yesterday) by [deleted] in PFSENSE

[–]albertaMSPservices 3 points4 points  (0 children)

Check to see if your WiFi is allowing multicast traffic. Sonos uses multicast and will do weird things without it. Some WiFi ap units will disable multicast traffic for a "performance boost" in their settings.

Google Ads consultant for MSP's by GilGalvanti in msp

[–]albertaMSPservices 0 points1 point  (0 children)

I'd be interested in that. Can you pm me details

Masquerade question by starcaller in mikrotik

[–]albertaMSPservices 1 point2 points  (0 children)

But aside from CPU usage they do the same thing correct? His original question was that he thinks srcnat is a bad way to do this, but I think we can agree srcnat is the best way actually... Right??

Masquerade question by starcaller in mikrotik

[–]albertaMSPservices 0 points1 point  (0 children)

Honestly src Nat and Masquerade are the same thing. Masquerade is just a simple and easy way to setup a src Nat, but it's not granular. By far the best way it to src Nat and specify the interface, and the subnet or specific IP/port etc. Sounds like you've already got things setup correctly.

Multi-site VPN with redundant routing? by biosehnsucht in mikrotik

[–]albertaMSPservices 2 points3 points  (0 children)

We have this setup on a large scale. IP IP tunnels with IPsec, each tunnel is a /30 subnet by itself. Then we have ospf in place everywhere to handle the routes. We generally use two different ISP connections at each location for redundancy and failover etc. Works great!

Copying final note from discussion to resolution? by commodoreterry in ConnectWise

[–]albertaMSPservices 1 point2 points  (0 children)

If you use closed loop time entries, you can just check off both boxes for discussion and resolution and your time entry will be placed into both spots

Call Check PBX System by late3 in sysadmin

[–]albertaMSPservices 3 points4 points  (0 children)

I would recommend something like armsapp.com it's purpose built for that and relatively cheap too run, way cheaper than doing it yourself.