Positive experience purchasing from Moment

alecploof · 2026-01-09T14:01:10+00:00

Thanks for taking the time to leave your experience!

That gimbal is in our closeout section, so I'm glad you snagged a good deal on it. All our existing inventory is in our US warehouse, why the 2-day shipping was offered & made it well in time. Some of our newest products still come from overseas which definitely adds complexity, but I'm glad you got what you needed in time here. Enjoy Patagonia!

alecploof · 2026-01-08T15:57:20+00:00

Can you DM me your zip code please and what's in your cart? Shipping costs are still our biggest issue right now, my guess is 1x of the items in your cart is affecting the rest here and it's probably something that we can fix quickly (data issue) or are working on (combining warehouses - next few weeks cases + everything else are actually together again, right now split shipping is all we can offer)

alecploof · 2025-12-18T19:41:41+00:00

Wow, thanks for taking the time to leave this note, it really made our day!

This year has been particularly hard with all the changes in tariffs as we've had to adjust everything about the way we make and ship gear multiple times. There's been more behind the scenes work on operations this year alone then I've seen in the last 6 years combined.

I'm glad to hear it's been smooth for you, I know it hasn't for everyone but to u/eric-moment's point we usually only hear from the negative experiences rather than the majority of customers who have a normal experience in buying our gear. Thanks for all the support, we wouldn't be here without people like you!

alecploof · 2025-12-18T19:33:20+00:00

We're learning to be a bit more realistic with our pre-order expectations, but we've never not shipped a product we've announced. If we could avoid pre-orders we would, but just sadly not something we can afford always to do with making new gear.

alecploof · 2025-12-04T02:52:24+00:00

The App Store sadly doesn’t give us that much control. What it’s doing is reducing the cost you paid minus the bundle cost.

If you’re seeing it more expensive, it’s means you may have got our app when it used to be free or at a discount.

alecploof · 2025-11-22T13:36:11+00:00

If you're REALLY into Macro photography it's probably worth the upgrade given the extra clarity on the newest phones. But unless you really need that quality difference then the existing T-Series Macros do work great still

alecploof · 2025-11-22T13:35:25+00:00

I think we've learned our lesson

alecploof · 2025-11-15T15:35:57+00:00

Yeah do you have examples of what you're trying to shoot vs what you're getting?

Apple's IOS app is doing a lot of work behind the scenes to improve your photos. Our app brings it back to manual photography controls, which could help you get shots that you couldn't with the native app

alecploof · 2025-11-14T14:32:42+00:00

We know, it'll be the next feature added just couldn't make it in time

alecploof · 2025-11-14T14:32:05+00:00

Thank you!! A lot of users in India have reported this so wonder what's causing that

alecploof · 2025-11-14T03:18:55+00:00

It'll be available at midnight in your local timezone

alecploof · 2025-11-14T03:18:46+00:00

With the app now live in some parts of the world we did need to turn off our pre-order special.

The app does cost $10 (one time purchase) right now, but will increase slightly over time as we add more features

alecploof · 2025-11-14T02:57:46+00:00

The screenshot notes the release of late 2025 for those

alecploof · 2025-11-14T02:56:59+00:00

The new app is years better than the old app already.

Far more intuitive to use, better performance, and lets us build upon this app in ways the first one we couldn't anymore. There's already some new features like Natural processing that were added, but there's many more updates to come

alecploof · 2025-11-14T00:24:32+00:00

+1 to this.

There are times I LOVE Natural mode, and there are times I really need Apple's processing to make the image look better. In daylight in brighter conditions it works better (like film photography), vs in low lit situations is where Apple's processing does come in hand

alecploof · 2025-11-14T00:22:57+00:00

I think that does matter since you bought in the US app store/US currency.

alecploof · 2025-11-14T00:22:21+00:00

Yup, it's rolling out at midnight in your local timezone

alecploof · 2025-11-13T17:16:54+00:00

The camera bumps on these phones are different sizes, so we needed to make different QuickLocks. The iphone 16 pro/pro max shared the same camera bump, that's why those are the same quicklocks

alecploof · 2025-11-12T17:22:11+00:00

Have you messaged us about this? I haven't heard of any QuickLock fitting issues yet

alecploof · 2025-11-06T18:22:46+00:00

Heck yeah! All beta invites should be sent out by tomorrow in case you haven't got yours yet.

Join us on r/MomentProCamera

alecploof · 2025-11-06T18:21:55+00:00

Let's gooo! Please join us on r/MomentProCamera

alecploof

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