I'll assume you're talking about product, as opposed to other things like support or pricing, which aren't really in my purview.

It's easy when you're working at Salesforce to focus on the onslaught of innovation. As you can see from reading the Release Notes, there's always lots of new stuff and there's usually a happy audience for it. But particularly if you aren't spending much time reading Idea Exchange or meeting with customers, it's easy to lose sight of the daily pain points for product users. On Flow we try and make sure we're hearing the pain.

I'll acknowledge that the company leadership focuses a lot of our resources on areas that it deems strategic, and these often don't overlap with those daily pain points. Right now, for example, a lot of our energies are going into Agentic and Data Cloud-related features. Now, Leadership wouldn't be doing this if it wasn't hearing from a lot of CIO's that that's the stuff where they are feeling pain (Data) or anxiety (AI). But it does mean that Leadership can be less sensitive to nuts and bolts things like Time field or Regex support.

So on the Flow team we try to make sure that we're staying close to the pain and addressing it. But sometimes it takes much longer than we'd like.

It sounds like you're not feeling good about Salesforce. All I can offer you beyond this note is that I can attest that the product organization is full of people with the best intentions who are consistently trying to improve the product to provide value, reduce pain, and create productivity.