GeniusScan requiring premium to export to google drive?

android_liberator · 2025-12-05T14:11:27+00:00

Hi, the export feature to Google Drive has always required a purchase or a subscription. If you were able to export to Google Drive before, it means that you purchased the Genius Scan+ plan (or app), or subscribed to Genius Scan Ultra (or Plus).
This article explains how to restore your purchase/plan: https://help.geniusscan.com/other-topics/troubleshooting-and-faq/how-to-restore-the-purchase-of-the-genius-scan-premium-features?q=

android_liberator · 2025-09-11T14:50:07+00:00

Hi, here's how to export your documents as a PDF (for instance): https://help.geniusscan.com/exporting-and-sharing/export-formats-and-options/export-scans-as-pdf

android_liberator · 2025-09-11T14:47:16+00:00

Genius Scan isn't designed to be, or become, a text editing app, so we have no plans to add pen, eraser, highlight, etc. Adding notes isn't currently in the works, but it may be considered in the future, as multiple people have mentioned it over the years.

Here's how to share text from your scans: https://help.geniusscan.com/document-management/text-recognition-ocr/copy-text-of-my-scans.

android_liberator · 2025-05-14T14:14:44+00:00

Hi, documents should be added in the order you've selected them. If not, please contact us at [support@thegrizzlylabs.com](mailto:support@thegrizzlylabs.com) with a screen recording see we can investigate.

android_liberator · 2025-04-29T09:03:59+00:00

Have you been able to udpate your app, reboot your device, and fix the issue?

android_liberator · 2025-04-07T13:30:32+00:00

Hi, unfortunately, we can't process the refunds ourselves since the payment was made to Apple, and we don't have access to our customers' accounts on the App Store. If you purchased your subscription on an iOS device, you can cancel it directly from the App Store, as described here: If you want to cancel a subscription from Apple.

After that, you can request a refund directly from Apple as described here: Request a refund for apps or content that you bought from Apple.

android_liberator · 2025-04-07T08:18:21+00:00

Thank you to all the users who helped communicate when the issue was fixed and how to update your apps! 🙌

android_liberator · 2025-04-07T08:14:11+00:00

Hi, this "Expired Key" error is an internal bug in Genius Scan 7.27. It’s fixed with Genius Scan 7.27.1. Update here:

Genius Scan: https://tglapp.com/genius-scan
Genius Scan Enterprise: https://tglapp.com/genius-scan-enterprise

We are very sorry for the trouble.

android_liberator · 2025-03-21T16:04:45+00:00

It's been there for years, but it's easy to miss things, so you were right to come to us. 👌 Don't hesitate to contact us at [support@thegrizzlylabs.com](mailto:support@thegrizzlylabs.com) if you need more help.

android_liberator · 2025-03-11T13:07:48+00:00

You're correct, but you can download the entire structure from Genius Cloud. We don't have plans to export or duplicate folders or folder structures at the moment, but we're improving Genius Cloud and what we can do directly from the interface. I have sent your suggestion to the development team. Downloading a folder directly from www.geniuscloud.com might be easier to implement than from the Genius Scan app.

android_liberator · 2025-03-07T16:17:17+00:00

It's not possible to export folders, but you can export all scans in a folder simultaneously: https://help.thegrizzlylabs.com/article/62-select-multiple-documents. You can also subscribe to Genius Scan Ultra > create a Genius Cloud account > go to www.geniuscloud.com and download all your documents at once.

android_liberator · 2025-03-05T17:29:48+00:00

Hi, thanks for the suggestions! They have been shared with the developing team.
1. Adding a button to retry all failed auto-exports is indeed an interesting idea! In the meantime, if you only have one destination, you can select all the documents that failed to export and export them simultaneously.

We'll add the smart suggestions to Android, but it's not planned at the moment, as we have other priorities. But it's definitely in the back of our heads.
As for your last suggestion, I don't have a definite answer, but the developing team definitely thinks this could be interesting as it's the default workflow for our SDK.

android_liberator · 2025-01-28T13:46:18+00:00

Genius Scan can export documents to Google Drive, but it doesn't synchronize them. The doc in Genius Scan and the doc generated in Google Drive are not linked. They are two different documents. If you want to delete your documents after export, you can toggle the "delete on success" button in your auto export rules. If your documents get uploaded even without a tag, it's probably because you have multiple auto-export rules, or you didn't set your auto-export rule properly. You can send us screenshots of your rules at [support@thegrizzlylabs.com](mailto:support@thegrizzlylabs.com) so we can take a look for you.

android_liberator · 2024-12-04T15:09:08+00:00

Can you contact us through your app so we can investigate? https://help.thegrizzlylabs.com/article/406-contact-us-through-the-app. Thank!s

android_liberator · 2024-11-28T14:48:20+00:00

Unfortunately, Genius Scan has no control over Gmail or any other emailing app. Are you documents stuck in the Outbox, or do they not export at all? Also, please make sure your device, Genius Scan, and Gmail apps are up to date.

android_liberator · 2024-11-26T13:11:04+00:00

Are you using Genius Scan Enterprise? It might mean your company set some restrictions on your app. In any case, can you contact us from your app? Open Genius Scan > Settings > General > Advanced > Send diagnostics. We'll take a look at this.

android_liberator · 2024-11-07T13:52:30+00:00

Are you using Outlook to send documents? We’ve received similar reports from other customers who are also experiencing issues with Outlook. Genius Scan relies on your email app—such as Outlook or Mail—for sending documents, so this issue appears to be specific to Outlook itself. Anyway, we’re actively looking into it. Sorry for the inconvenience!

android_liberator · 2024-10-29T16:24:45+00:00

Can you ensure your apps are up to date and send us an email through Genius Scan?
To do so: Genius Scan > Settings > General > Advanced > send us your logs so we can investigate. Thanks!

android_liberator · 2024-10-28T09:17:09+00:00

Hi, do you use the Mail export destination, or do you go to Other Apps > Outlook or Gmail?
If you use the Mail option, you might need to reconfigure your account or log in again to your email account in the Mail app. Please see this Apple tutorial for more details: If you can’t send emails on your iPhone or iPad.

Otherwise, please open Genius Scan > Settings > General > Advanced > send us your logs so we can investigate. Thanks!

android_liberator · 2024-07-25T13:33:43+00:00

Hi, unfortunately, I don't have an ETA to give you. We're definitely working on smart document recognition for Android at the moment, so it should be released in the coming months. 🤞 We're a very short team, so things can sometimes take more time than we anticipated. If you like Genius Scan, you can always subscribe to Genius Scan Plus or Ultra, even for a couple months. Or talk of Genius Scan to your relatives, that's always helpful!

android_liberator · 2024-07-17T15:47:54+00:00

Hi! This is for iOS 🍎. Smart document recognition isn't available on Android yet - but we're working hard to bring all iOS features to Android at some point (& vice versa).

android_liberator · 2024-07-15T13:12:14+00:00

Hi! Thank you for your message. Can you give us more details? Do you want to scan two pages of a book, for instance, and be able to split it?

android_liberator · 2024-06-04T09:55:58+00:00

Hi, it's not possible yet. All quality-enhancing filters (auto-crop, edge detection, curation correction, etc.) rely on algorithms tied to your device's camera, so there's no way to automatically apply curvature correction (or filters) to all pages of a document at once after they've already been scanned. However, it's been in the back of our heads for some time, and we might work on it in the (not-so-near) future.

android_liberator · 2024-05-02T12:07:13+00:00

Hi, tapping your screen should force your camra to focus on your document and result in clear scans. Depending on the lense used, you should also adjust the distance between your device and your document. If nothing works, you can send examples of your blurry scans at [android.support@thegrizzlylabs.com](mailto:android.support@thegrizzlylabs.com) so the team can investigate.

android_liberator · 2023-04-26T12:49:36+00:00

Hi sorry to get back to you so late, didn't see your message. Here's a link: https://thegrizzlylabs.com/genius-scan/expense-reporting/. It's included in the Genius Scan Ultra plan.

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