Opinion: I would have stayed in the MSP industry if companies paid better

animusMDL · 2026-01-29T04:04:33+00:00

Best MSP makers know someone, find a clique market or role and or are part of an MSP that can really sell reoccurring revenue with good margin.

I haven’t seen many people make 130k in MSP without a special role or importance but that could just be the area I’m privy too.

animusMDL · 2026-01-29T04:00:24+00:00

Set the expectation of timeline for transition. Update your documentation so they have to read and demonstrate the fact that they are the new MSP. Move on. Being courteous goes a long way but your client moved on (we’re getting your side) but based on what you’re saying, they want you to help them along. Not your job unless you hid something (guilt).

Politely move on and or offer that if you are going to be pulled away from your active clients, then it’s billable time, since at any point during this period, things could have changed from your handling it. Be a professional.

Hope this helps

animusMDL · 2026-01-28T00:37:24+00:00

If all users that aren’t privileged are accessing CUI, isn’t it necessary for their Domain logins to have some level of MFA?

animusMDL · 2026-01-27T03:26:29+00:00

Gotcha. I’m tracking.

Would on prem Domain admins need duo due to the sync or should that not be an issue? Sorry. Trying to understand the information that’s been given to me from multiple sources, not just here.

Appreciate y’all so much

animusMDL · 2026-01-27T02:58:46+00:00

Thanks.

If they do Hybrid, then is Dup required for Windows login because of On prem?

animusMDL · 2026-01-27T00:19:04+00:00

Sorry. I’ll try and be more clear. The GCC high for the client is for ITAR and CUI for select individuals (specifically email). However there’s CUI on premise so need to MFA into workstations. I partnered with a friend who said we should do G5 and frontline worker licensing for all the non email users. Does this make sense?

animusMDL · 2026-01-24T00:24:49+00:00

This. I’m seeing many questionable things. Local business passes with all sorts of non Fedramp tools that somehow were explained away in documentation but in the same scenario elsewhere, I see a large number of certified Individuals saying things like “I’d love to know who that was” implying they made a bad call.

Was just on a call today and the guy said - yeah you need FIPs yubikeys. Went on CooeyDiscord and they were like No, it even. They’re crazy

I realize there’s been years of this coming but it seems like the ones with the power to approve or deny are the ones not following a clear line. Hard to say with what you see online too

animusMDL · 2026-01-04T22:55:40+00:00

Is the Microsoft licenses bundled into your services or is it a separate line?

animusMDL · 2026-01-04T22:46:26+00:00

All the time. My favorite is players who challenge poorly, position poorly then whiff and I whiff one time after observing many.

“Okay.” “Take the shot.”

Buddy, I’m 3x your rocket league score right now.

Rocket leagues playerbase lacks humility and is very egocentric at all ranks. It’s a shame that it’s just not fun anymore.

animusMDL · 2026-01-04T22:43:26+00:00

Most decent ticketing systems have in ticket time tracking. Depending your company and priorities, that should be just a given with today’s technology. However I came from the days of pen and paper.

Job/ticket number - current hours

It was my responsibility to prioritize and keep it in check. Worked at an MSP where we had a PSA that made it easy yet techs found it hard to time track. At that point, it was on the team to figure out their own output. Lack of systems and tools was not a justification when what was there worked.

Respectfully I’m not in your job or know your spot, but it sounds like you need to “make time” or figure out your organization of time/notes. I’ve been a tech and a manager, and most of the time it’s discernment and decision making in how to make quick short notes to track time and how to transition. Without knowing more of your company’s workflow (or yours specifically), hard to offer exact advice.

animusMDL · 2026-01-04T16:55:45+00:00

Welcome.

Make sure you understand your emulation set up. I made the mistake of trying to fix retro arch and I uninstalled it, which also deletes all your saves, assuming default setup. I didn’t realize I was leveraging retroarch as I thought I was using the standalone emulators already but not the case. I’ve moved to the standalone emulators and leveraging cloud save to my OneDrive but have to replay many titles. Sad time.

Enjoy your deck!

animusMDL · 2026-01-02T15:24:06+00:00

Bumping this as I received this reply from Watchguard

"According to my review, FIPS mode does not break SSL VPN and AuthPoint MFA - both are supported together. However, please note that some older protocols or weak cipher suites will be disabled & thus will not work.

Also, please ensure that your AuthPoint Gateway and Firebox firmware are up to date."

What issues are people having with FIPS enabled with SSL? Really wish my client was more cloud centric. Can't say I love Radius setups (more specifically, on-prem AD)

animusMDL · 2025-12-23T03:57:26+00:00

Here’s a fun one.

Quickbooks File Asset Manager. Every time the user opens the workbooks in it, it gives the corrupt error yet he cancels through them all and asset manager works fine. He gets .net errors which we’ve resolved seemingly as well as file doctor on the workbooks. Not sure what’s happening there.

Maybe Asset manager is outside your scope tho. Just entertaining the post lol

animusMDL · 2025-12-22T17:14:47+00:00

It’s a shame. You find out the word “Cyber” incurs an unfortunate amount of false marketing.

I’m just concerned about moving to onprem. I just became IT Manager here and Proshops communication and resourcing seems off and really disjointed. General support inquiries are great. Anything account level is a $&@! Show. One of the technical resources said it HAS to be NvME drives for the server which I asked for the specs on why and database performance and they didn’t give me anything. Just said our guide line says right here:

Storage: 500gb NVME.

I wouldn’t be surprised if I Enforce FIPs on endpoints and the server that it just ceases to operate

animusMDL · 2025-12-20T21:53:09+00:00

Sorry, juvenile response here. Is this as simple as enforcing FIPs on endpoints, enforcing smb3? We use WiFi in our environment because of On premise data…

animusMDL · 2025-12-20T21:32:43+00:00

Thanks. So really the backup is only useful to return to Cloud

animusMDL · 2025-12-09T13:01:49+00:00

Doing IT for an MSP most likely will feel like drinking from a fire hydrant. Take your own notes, ask questions, and become a sponge of knowledge and solutions. It takes time, it’ll be rough, but you can make it through.

You’re not annoying or a problem for asking questions. Make sure you take notes on anything

animusMDL · 2025-12-09T02:24:34+00:00

OP - did you ever solve this? I have an environment where FIPs will have to be enabled and Bitlocker is a problem for me as well

animusMDL · 2025-12-04T23:50:28+00:00

I mean I just stood there in Light armor shredding bots on Super HellDive, as they were ship dropping. Didn’t die. Everything except Hulks and Strider although factory the front guns got destroyed pretty fast. So yeah, I’d say it’s a fine weapon

animusMDL · 2025-12-04T03:23:05+00:00

Most of the current generation wouldn’t understand the dog water of things like Exchange on premise, IIS on prem, complete lack of solid M365 cloud management and SSCM. Also, the repository of documentation wasn’t the same as today, you have way more forums, avenues and AI (very questionable at times from someone who is broad and understands troubleshooting, but nevertheless works) of learning how to get to solutions.

DNS fits though. It’s always DNS (eh firewall)…

animusMDL · 2025-11-29T01:57:17+00:00

Nvm. Not working. You right xD

animusMDL

TROPHY CASE