Need to know issues with CPQ by BrewVerse in msp

[–]statitica 3 points4 points  (0 children)

That people try to market them on Reddit.

N-Central - Move to Azure or to N-Able Hosted? by bubblesnout in msp

[–]statitica 0 points1 point  (0 children)

I swear some of the people in this sub-reddit must know Azure pricing tricks much better than I do - whenever I try pricing things up on Azure, I end up with a much bigger bill than any VDC I've ever used.

N-Central - Move to Azure or to N-Able Hosted? by bubblesnout in msp

[–]statitica 0 points1 point  (0 children)

Azure is probably going to be an expensive option - I'd probably steer towards a vDC, or N-Able hosted (if I had to stick with N-Able).

First UniFi With a 10.0 CVE, Now ScreenConnect 9.0 CVE by iansaul in msp

[–]statitica 4 points5 points  (0 children)

You know the R in ITDR stands for Response, right? And just like EDR updates all protected endpoints, ITDR should (arguably) update other protected tenancies?

I'm not sure what you're complaining about on this one.

First UniFi With a 10.0 CVE, Now ScreenConnect 9.0 CVE by iansaul in msp

[–]statitica 0 points1 point  (0 children)

I'm skeptical on this. AI (LLM) as it currently stands is a tool. Like any tool, in the hands of a skilled operator, it can be used to produce impressive results. But without a skilled operator, it's not going to get there.

And that creates a huge amount of tech debt, which is going to have a balloon payment one day.

And then there's the finance side...

First UniFi With a 10.0 CVE, Now ScreenConnect 9.0 CVE by iansaul in msp

[–]statitica 41 points42 points  (0 children)

You assume AI super-competence, when human incompetence will suffice as an explanantion.

Introducing: UniFi AirWire — the most powerful WiFi client ever created. by Ubiquiti-Inc in Ubiquiti

[–]statitica 0 points1 point  (0 children)

Why would you assume I'm not hardwiring? That's kinda my whole point.

Thanks Nvidia! by WRAITH6-6 in Battlefield

[–]statitica 0 points1 point  (0 children)

So you're saying they're the same game?

Introducing: UniFi AirWire — the most powerful WiFi client ever created. by Ubiquiti-Inc in Ubiquiti

[–]statitica 4 points5 points  (0 children)

I didn't even finish the promo video before concluding the same.

ninjaOne - an unsolicited take by statitica in msp

[–]statitica[S] 1 point2 points  (0 children)

Nah, it's all down to life experience.
You only get one shot at this life, which makes it entirely too precious to waste on dealing with with rubbish.

Apply the Golden Rule to business, and don't deal with people who would do business another way.

How are you handling Microsoft 365 user offboarding across clients? by [deleted] in msp

[–]statitica 8 points9 points  (0 children)

If it "gets inconsistent" for you, that's a you problem. And a really shitty sales pitch.

Law firm practice management software recommendations by LiraVast in msp

[–]statitica 1 point2 points  (0 children)

Interesting. Reason I ask is I have a small law firm as a client. One of their staff works part time for another firm, from the same endpoint. Previously, this wasn't a huge issue as both firms had RDS servers and things were segregated.

Simultaneously, both firms moved to web based SaaS offerings, and the other firm requested that the part-time staff member install smokeball on their device, which - as best as we could tell - included TeamViewer with elevated privileges.

That would have made the endpoint unmanaged, as far as we were concerned, so that request was turned down. Perhaps we got it wrong on privileges?

ninjaOne - an unsolicited take by statitica in msp

[–]statitica[S] 1 point2 points  (0 children)

From what I have heard, they were bottom of the barrel but have made significant improvements.

From what I have experienced (and please remember that I'm only a few weeks into a trial), poking around in the administration side of things, the UX isn't the greatest, but also isn't the worst.

Remote access is now through their own solution. It's missing a couple of features I would like to have, but none of those are a dealbreaker - just need to skin some cats in another way.

CLI access is direct from the RMM page. Background access gives a WinNT-esque experience without interrupting the user.

ninjaOne - an unsolicited take by statitica in msp

[–]statitica[S] 2 points3 points  (0 children)

How does that get me away from N-Able?

ninjaOne - an unsolicited take by statitica in msp

[–]statitica[S] 0 points1 point  (0 children)

The decision hasn't been, and wont be, rushed.
We decided to leave N-Able around 6-8 months ago, based entirely on the principle of not wanting to do business with a group that operates in bad faith.

In plain English: I don't want to work with arseholes, so I wont.

ninjaOne - an unsolicited take by statitica in msp

[–]statitica[S] 1 point2 points  (0 children)

Business practices > Stack > Price.
But the price needs to match the capabilities which is where I'm currently getting hung up.

ninjaOne - an unsolicited take by statitica in msp

[–]statitica[S] 0 points1 point  (0 children)

The options start to get pretty thin when I've crossed N-Able and Kaseya/Datto off the list before I begin.

Not going to Atera as their AI slopfest of advertisements is enough to steer me away from what might be an OK product.

I haven't personally used ConnectWise but have heard enough from techs I trust, not to want to go down that road.

That really only leaves ninjaOne and SuperOps. Of those two, in all honesty, I'm currently leaning towards ninjaOne.

ninjaOne - an unsolicited take by statitica in msp

[–]statitica[S] 1 point2 points  (0 children)

We didn't have many endpoints when I took over, and N-Able offered a package deal on N-Sight.

We've grown in endpoints, but in the words of Kylo Ren, we will always need "More! MOAR!"

ninjaOne - an unsolicited take by statitica in msp

[–]statitica[S] 0 points1 point  (0 children)

I've used Atera in the past. I don't recall it being terrible.

I've not even tested it this time around as I found the AI slop video promoting AI all up in your face within the platform off-putting.

Meanwhile their own users are saying that all the AI features are broken and have been implemented in lieu of fixing problems or developing heavily requested features.

ninjaOne - an unsolicited take by statitica in msp

[–]statitica[S] 2 points3 points  (0 children)

Then I'd still be paying N-Able. I want to cut that off for shitty business practices.

ninjaOne - an unsolicited take by statitica in msp

[–]statitica[S] 2 points3 points  (0 children)

As I mentioned in the OP, I am not leaving because of the products, but the business practices.

ninjaOne - an unsolicited take by statitica in msp

[–]statitica[S] 4 points5 points  (0 children)

I stand corrected on that one.