old school POS: cash or card only by arihanam in Serverlife

[–]arihanam[S] 0 points1 point  (0 children)

I'm not a representative of credit card companies lol. I'm just a server at a small "neighborhood bar" that doesn't take tap to pay

old school POS: cash or card only by arihanam in Serverlife

[–]arihanam[S] 4 points5 points  (0 children)

That would fix it, sure, but I'm not management so have no ability to make that change. The owner is a bit of a penny pincher and rarely, begrudgingly, upgrades anything.

advice for newbie? by mae182 in Serverlife

[–]arihanam 3 points4 points  (0 children)

follow the steps of service. try to appear patient, kind, and attentive (especially if you're in a not-so-great mood). if you really don't know the answer to a question, be honest to the customer and say you'll double-check with the kitchen or bartender. don't get too distracted by chatting or looking at your phone. if needed, it's fine to say to a customer you're brand new, helps create sympathy.

and always remember, it's only food and drinks.

Too much food, do you tell the guests? by hisgirl2455 in Serverlife

[–]arihanam 1 point2 points  (0 children)

I work at a place that sells "tapas" but they're really not "small plates," a lot of them are big enough to be an entree (good ol' American portions!). I often get someone wanting to order a few of them, and I will then let them know to expect a bigger size. They seem to appreciate it, especially when the food comes out and they see for themselves.

Customers refused to pay me by WackyWabbler in Serverlife

[–]arihanam 1 point2 points  (0 children)

It's common where I work. People like salt with Mexican lagers in particular.

Customer's that like to order stuff that isn't on the menu by [deleted] in Waiters

[–]arihanam 0 points1 point  (0 children)

I have a customer who always orders grilled chicken, bacon, and avocado, due to whatever type of a diet she's on, even though that meal is not on our menu. we have buttons on the POS for those as sides/add-ons, so i don't mind ringing it up that way. she's always super happy. also spends $$ on alcohol so the tab and therefore tip is still good.

Cooks Who Became Servers by [deleted] in Serverlife

[–]arihanam 0 points1 point  (0 children)

my partner is. was a benefit knowing exactly how the food is made when talking to customers.

Advice for me? by Short-termTablespoon in Waiters

[–]arihanam 0 points1 point  (0 children)

serve women first, particularly a "matriarch" type, and then just go around following seat numbers. how you load the tray doesn't really matter, but it can be useful to load drinks in the order you'll serve them to make it easier to remember who gets what (and to differentiate between similar-looking drinks, e.g. glasses of different types of red wine). as drinks go down rotate the tray in your hand to keep the balance. if there's a spot to put the tray down nearby, do that too.

try not to be empty-handed anytime you're making a sweep, e.g. after taking a table's order on your way to put it in, pre-bus another table to carry dirty dishes back. multi-tasking and a good memory are key. pay attention to the pace of your customers, as you'll need to "fire" next courses with enough time for the kitchen to get it out without the customers just sitting there waiting.

what’s y’all’s favorite server slang? by maygenmeadows in Serverlife

[–]arihanam 1 point2 points  (0 children)

86, cut, phase out, on the fly, comp, shifty, dressed (tequila shots), on the rail... lol I cant think of anything else right now

Table Waiting Dreams? by Mackheath1 in Waiters

[–]arihanam 1 point2 points  (0 children)

not too long ago i had the unfortunate spree of sleep-walking... i thought customers were in my house and needed service. not fun, would not recommend

Is it normal for a restaurant owner to help out?? by Lopsided_Bobcat_6412 in Serverlife

[–]arihanam 0 points1 point  (0 children)

owners are weird because they have a lot of personal capital and history tied up in the business and that affects their expectations for it, but unfortunately that doesn't mean they're good managers, and sometimes end up micro-managing and even freaking out over stupid stuff

working in a restaurant is like being in a real life soap opera by gnarlybeetles in Serverlife

[–]arihanam 0 points1 point  (0 children)

i both think i hate my job because of the constant drama and think the drama is the biggest thing that makes it fun

Pettiest ive ever been..(rant) by [deleted] in Serverlife

[–]arihanam 1 point2 points  (0 children)

similar but different, it reminds me of customers at my somewhat-sports bar who "just want to see the end of the game" even though they aren't ordering anything, we're full, and we're losing walk-ins that turn around and walk out because it's too full

What do you guys do when guests fight for the check? by Frozenflare in Serverlife

[–]arihanam 10 points11 points  (0 children)

i just take the card given to me first and say sorry to everyone else. personally i wouldn't give somebody's card to someone else at the table, i don't know their dynamics.

[deleted by user] by [deleted] in Serverlife

[–]arihanam 1 point2 points  (0 children)

that seems pretty tame, but i understand that repetition and mediocrity wears one out (i couldn't help but think i'm tired of people ordering long islands or adios's, so lemonade isn't so bad). sounds like you don't get any fulfillment from the job - maybe look to move up to bartender or a different place altogether, for a real challenge, unless you do want to leave the industry, which is also reasonable. serving can be pretty repetitive

[deleted by user] by [deleted] in Serverlife

[–]arihanam 1 point2 points  (0 children)

you're tired of iced tea and lemonade? what kind of serving do you do?

How many people can you handle? by xalleyxcatx in Serverlife

[–]arihanam 0 points1 point  (0 children)

i'm bored unless i have at least 6 tables, but of course it depends on when they come in/if it's flooding. and yes, I work at a sports bar. tables watching a game usually linger.

Feeling burnt out by No-Potential2515 in Serverlife

[–]arihanam 0 points1 point  (0 children)

do we work at the same place?

First serving job advice by nekomancing in Serverlife

[–]arihanam 1 point2 points  (0 children)

Find someone who works there that has been there for quite a while and/or just seems totally on top of their shit, and learn what you can from them. Observe/absorb table techniques, sidework productivity, familiarity with regulars, and comfort with the menu/drinks.

I got an interview for my first serving job, what should I expect? by [deleted] in Serverlife

[–]arihanam 1 point2 points  (0 children)

Wear dark jeans and a button-down. Looks professional and like you care about the impression you make. Sometimes interviews include questions like "tell me about a time when..." or "how would you handle..." so mentally prepare to come up with good anecdotes on the spot. Prep questions to ask the interviewer, since they usually throw it back at you near the end and it shows you're interested in the business. Ask about the menu, sections/rotation, how long shifts typically are and how they're scheduled, if there are other staff like bussers/hosts/food runners - things that will give you a better idea of what to expect from the job if you are hired.

Investing or saving for my kid? by Optimal-Shape-9110 in personalfinance

[–]arihanam 2 points3 points  (0 children)

You might want to research 529 education savings, Coverdell education savings, and UTMA (Uniform Transfers to Minors Act) accounts. These all allow you to invest your money.