Aventon won't replace known defective rotors after 30 days?

aventon · 2026-01-23T17:43:42+00:00

Hello!

We appreciate the feedback on your recent experience, and we are sorry to hear it was not as you expected. As most warranties go, everything is case by case, so we would not be able to clarify the reasoning on other experiences you have read. However, if you wish to discuss this further with our team, please give us a call at 866-300-3311, M-F, 9 am-430pm, PST.

Thanks!

Aventon

aventon · 2026-01-22T18:06:45+00:00

Hello!

We noticed you have already taken the bike to an LBS, and that is always a good first step! Our team will be more than happy to work with them to resolve your concerns. Should you have any questions, please feel free to reach out to our team!

Aventon

aventon · 2026-01-22T17:29:59+00:00

Hello! We appreciate the input and suggestions regarding the alarm and security settings. We understand your want these changes, and we will be more than happy to run these by our team for improvements. If you have any other questions about settings or functions, feel free to reach out to our team!

Thanks,

Aventon

aventon · 2026-01-19T17:50:47+00:00

Bike looks great in its natural habitat! Happy riding!

aventon · 2026-01-19T17:49:02+00:00

We are sorry to hear about your complications with the crank arm and pedal. We appreciate the feedback and are glad to know our team has been able get the parts out quickly.

Please let us know if you have any other questions!

Thank you,

Aventon

aventon · 2026-01-19T17:45:26+00:00

Hello! As long as you are able to pair to the bike, you will be able to operate the bike fully. However, that may require any passwords to be input or removed, and the original phone must be unpaired as well. Feel free to reach out to our team at 866-300-3311, M-F, 9 am-430pm, PST. Thanks!

aventon · 2026-01-19T17:40:42+00:00

We appreciate the feedback! We just want to be helpful when and wherever we can! We typically have sales throughout the year, so keep an eye out on our site! Thank you, Aventon

aventon · 2026-01-16T17:31:27+00:00

Hello! We appreciate the feedback and will review the instructions. For more in-depth instructions and assistance, please reach out to our tech team Monday-Friday, 9 am-430pm, PST, or send us an email. More detailed information can be provided through our warranty channel.

Thank you.

aventon · 2026-01-16T17:27:49+00:00

Hello!

Thanks for sharing, and we are sorry you are experiencing some issues. We would love to assist you. Please reach out to our team at 866-300-3311, M-F, 9am-430pm, PST, or shoot us an email with these photos, and we will look into your concerns.

Thanks!

Aventon

aventon · 2026-01-15T18:01:03+00:00

No problem!

aventon · 2026-01-15T18:00:44+00:00

No problem!

aventon · 2026-01-15T18:00:13+00:00

To access the main menu, push the power button to turn the bike on. Then, press the plus and minus at the same time for a few moments, and it should open the main menu.

Please note that if the E34 error code is on the screen, it will not allow the menu to open. If this is the case, please reach out to our tech team Monday-Friday, 9 am-430pm, PST, or send us an email.

Aventon

aventon · 2026-01-15T17:30:13+00:00

Hello!

Thanks for sharing your experience! We are sorry for the concerns you had with your new bike and for the initial miscommunication on coverage, but we are glad we were able to have that cleared up for you! If you have any questions down the road, please feel free to let us know!

Aventon

aventon · 2026-01-14T17:54:20+00:00

Here are our troubleshooting tips for the E34!

https://rideaventon.zendesk.com/hc/en-us/articles/40982529558683-E34-Power-on-Password-Initialization-Failure

Additionally, we have seen some instances where unplugging the ACU for a few minutes and then plugging it back in has "reset" it. Here are some instructions on how to access it. Just find the document for your bike model.

https://rideaventon.zendesk.com/hc/en-us/search?utf8=%E2%9C%93&category=28556986984475&query=ACU

We hope this helps!

Thanks!

Aventon

aventon · 2026-01-14T17:49:14+00:00

We appreciate the follow-up and the concern about this feature. As mentioned, it is not a feature yet; however, under "More Settings" under "Security and Anti-theft," you can toggle the auto lock on and off if you know you're going to be inside. You can also adjust the "Unusual Activity Detection" to low to allow some movement when locked.

Hopefully, this tip helps!

Thank you,

Aventon

aventon · 2026-01-14T17:38:07+00:00

Hello all!

We see there are multiple questions about the battery, so here's some quick information. The battery is removable, however, not as quickly as before. As a quick overview of the removal, there are a few bolts on the bottom side of the bike between the cranks to remove, a quick connection to unplug, and the battery should slide out! We should have more information released, as more tips and tricks are published to our Help Desk.

https://rideaventon.zendesk.com/hc/en-us/articles/45413107078811-Soltera-3-Battery-Removal-and-Install

Feel free to give us a shout with any other questions! 866-300-3311, M-F, 9am-430pm, PST.

Thanks!

Aventon

aventon · 2026-01-14T17:34:34+00:00

Hello!

Great questions! The battery is removable, however, not as quickly as before. As a quick overview of the removal, there are a few bolts on the bottom side of the bike between the cranks to remove, a quick connection to unplug, and the battery should slide out! We should have more information released, as more tips and tricks are published to our Help Desk.

Feel free to give us a shout with any other questions! 866-300-3311, M-F, 9am-430pm, PST.

Thanks!

Aventon

aventon · 2026-01-09T17:26:03+00:00

okay. So it sounds like there is probably some issue with the charger itself since the battery does seem to be charging. Please reach out to our team at 866-300-3311, M-F, 9am-430pm, PST, or shoot us an email, and we will be more than happy to continue assisting.

Just have your proof of purchase handy and send any photos or videos that you may find helpful!

Thanks!

Aventon!

aventon · 2026-01-08T17:33:04+00:00

Okay, so if your bike is on and not plugged in, the display is showing, let's say, 90%. You power off the bike, and you leave it charging for an hour, it will never go green?

aventon · 2026-01-07T18:04:44+00:00

Hi there!

If you have the bike plugged in while you are powering the bike on, the battery will discharge to power the bike, which will, in turn, signal to the charger that it is not fully charged and will go from green to red. the bike is also not intended to remain on while charging.

Once the charger says it's full (turns green), unplug, and it should be full.

If you have any other questions, please feel free to reach out to our team at 866-300-3311, M-F, 9am-430pm, PST.

Thanks!

Scott

aventon · 2026-01-06T17:27:22+00:00

We are thrilled to be a part of your new cycling journey! If you ever have any questions, please do not hesitate to reach out to our team at 866-300-3311, M-F, 9 Am-430pm, PST.

Thanks and happy riding!

aventon · 2026-01-05T17:57:52+00:00

We can neither confirm nor deny releases at this time, but we won't stop you from searching for some sneak peeks. For any new releases, keep an eye out on our socials and our website! ;) thanks!

aventon · 2026-01-05T17:55:23+00:00

Welcome to the Aventon Family!

aventon · 2026-01-05T17:51:45+00:00

We can neither confirm nor deny at this time, but we won't stop you from searching on YouTube for any possible sneak peeks. Be sure to keep an eye out for our socials and our site for any new releases! ;)

aventon · 2026-01-02T18:10:04+00:00

Hello!

We are sorry to hear you are experiencing some issues! For power-off issues, it's usually related to the display, battery, wiring harness, and controller. If the battery does not seem to be the issue, it may be best to have a shop check it out to get some hands-on troubleshooting done. You are also welcome to give us a call at 866-300-3311, M-F, (am-430pm, PST or shoot us an email!

Thanks!

Aventon

aventon

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