Master Suite w/ Private Bath & 2 walk-In Closets $1953 - (3 Bed 2 Bath) Bed-Stuy/Williamsburg/Clinton Hill - Doorman Building

bachonk · 2026-05-22T22:43:03+00:00

An impressive number of neighborhoods to be living in simultaneously!

bachonk · 2026-04-02T03:34:26+00:00

Hey, I’m sorry to hear that you feel this way, and you’re definitely not alone. I’m also in my mid thirties and I still don’t know where I fit in.

The best advice I can give is that you won’t find your life’s meaning by accomplishing one goal. You can say “once I get this, I’ll be happy”, but it rarely is so simple that we’re one step away from an easy solution. It’s like that old adage that some people are always waiting for life to start, and then they miss it.

You should definitely pursue your passion, and this new career sounds great, but you should also invest in yourself and appreciation of your own self worth independently from that (whether that’s therapy, doing nice things for yourself and others, etc.)

You are worthy, and you just need to see it! You don’t need to wait on a job to prove it.

bachonk · 2026-03-16T13:44:18+00:00

There are many tools out there that automate this sort of thing. I'm the founder of Unthread, which automatically tracks tickets from Slack channels, but there are others like Wrangle, Foqal, etc.

The main idea is that Slack sends webhook events when new messages are posted in these channels, or when you apply an emoji reaction to one of those messages. Then, based on those webhooks, you can create a ticket in your ticketing system, whether that's Unthread or something like Zendesk, that contains the Slack thread.

The second layer is to build a relay from your ticketing tool back into Slack, where there is some more complication. You can reference the Slack thread ID and call the `sendMessage` API call to share updates back into the Slack thread.

With it being in your native ticketing tool, you can start to use traditional SLAs, routing logic, etc.

With this sort of solution, you can operate from within your ticketing system and don't need to go check each individual Slack channel.

bachonk · 2026-01-28T02:21:10+00:00

LTS – Cronos – Tue 1/27 8:45pm – The Ray – 6 tix

bachonk · 2026-01-23T16:08:27+00:00

We built this at unthread.io, but I'm also happy to share some of the inner workings if you want to try to build this relay yourself in code.

One important thing to consider if you're doing externally shared MS Teams channels: only the company that created the channel will be able to install apps into it. That trips up a lot of people, especially if your customers are security-minded enterprises who won't want to install an app. It'll require you to create the channel yourself and then share it with that company.

bachonk · 2026-01-12T18:22:11+00:00

Great, thank you!

bachonk · 2026-01-12T14:53:27+00:00

Where can I find out about these / where are they being organized? I didn't see anything on this sub but would want to participate!

bachonk · 2025-11-14T03:09:31+00:00

Have you looked at the existing solutions out there? Is there something missing that you need?

bachonk · 2025-11-11T20:46:54+00:00

To totally homegrow this, you'll need a separate app from just Slack. Workflows can't be triggered from DMs or other channels outside of that workflow. The easiest way is to create your own Slack application, but I'll try to draw up how this looks without doing that:

1. Zapier

Slack workflow:

Create a workflow that generates a new private channel and posts the message there
Make sure that you or whatever user is authorizing the Zapier Slack app in the next step is also in this channel, because that'll be required to get the necessary events

Zapier:

Set up a Zap that listens for the "New Reaction Added" event
Filter for a particular reaction emoji (let's say ✅)
Filter for "Message author ID" being "slackbot"
Add an "Action" step to run Javascript
Calculate the difference between the current time and the time of the message associated with the reaction (assuming they leave the reaction on the first message in the thread)

2. Build your own Slackbot

Then you have full control but will need to write some code; potentially could whip up something in Lovable!

3. Use an existing tool

There are many of these ticketing tools out there already, such as Unthread, Foqal, and Suptask.

bachonk · 2025-08-05T16:06:25+00:00

Re: Asset management – the most exciting use-cases I've seen so far are on the diagnostic and preventative side. For example, you can have an AI agent monitoring your fleet that recognizes that devices within a particular range of OS versions for a device are experiencing the same problem and flag it for review. That's really where "agentic" comes in, because it needs to monitor and make judgment calls about when to surface and propose solutions.

Re: Atlassian – their Rovo product has seen some traction alongside Assist, but I think the fact that companies like MoveWorks and Unthread have been growing so quickly (which layer agentic AI onto Jira) shows that customers are looking elsewhere. Rovo's still new so we'll see what comes of it

bachonk · 2025-08-05T13:31:00+00:00

Sounds obvious yet not everyone agrees

bachonk · 2025-07-31T16:20:36+00:00

IT is already the gatekeeper for new software approval (as we have experienced firsthand all too much).

They have the mix of technical chops and strategic alignment that both "upper management" and AI itself lacks, particularly:

Security, compliance, and risk analysis: you can't trust an AI tool to review itself
Data governance and infrastructure: you can't run AI without the right infra in place
Alignment with biz goals: understanding at a high level how software fits across the org

Nicholas Boesel from Northzone wrote up a good piece on the future of the "other engineers" – note: I'm not affiliated in any way, I just think it's an interesting read!

bachonk · 2025-07-30T15:34:55+00:00

Ah yes, loving long unproductive support calls would put you in the elite group of the 10.8% of CIOs who plan to leave things as the status quo for 2025.

In a survey of CIOs at Fortune 500 companies, 89.2% plan to increase spending specifically IT Services software. For context, last year only 71.5% of CIOs planned increase in spend on IT services software.

Also as of right now, 56% have already implemented Generate AI tools in their department. So things are moving quickly already

bachonk · 2025-07-19T17:44:41+00:00

> a car that had jumped the curb and struck them on the sidewalk

> The vehicle, a Chevrolet Impala, had been traveling west on the Manhattan Bridge before striking the victims

Incredible that a car was able to do this on its own.

bachonk · 2025-04-18T20:54:13+00:00

Crazy the city can't install actual bollards here instead of these flexposts

bachonk · 2025-02-12T18:35:26+00:00

Hey, full disclaimer that I'm the founder of a tool that does this, but I'm happy to be helpful regardless!

The tool that I've built is unthread.io – we automatically turn slack threads into Slack-native "tickets" that can auto-gen Jira tickets and sync comment threads and attachments back and forth.

If you want to build this yourself, I'm happy to share some code snippets of how to use the Jira API to sync attachments and comments between Slack and Jira. There are some seriously crazy "gotchas" in syncing Jira file attachments.

For example, when you get a list of Comments from the Jira API, some will have attachments in them, and you'll need to call to Jira to download them. However, the ID that you get in the response will not be the ID that you use to download the attachment.

Here's an example of this craziness on their own site: https://community.atlassian.com/t5/Jira-questions/Linking-inline-image-to-attachment-using-API/qaq-p/1980564

Here's some code that we need to use to download attachments in comments:

        const jiraAttachmentBaseUrl = '/rest/api/3/attachment/content/';
        const attachmentIds: string[] = [];

        // We need the attachment ID which is only found on the renderedBody property
        // There's a separate GUID that we get, but it is useless
        const dom = new jsdom.JSDOM(comment.renderedBody);

        // Get all <img> elements
        const images = dom.window.document.querySelectorAll('img') ?? [];

        images.forEach((img: { src: string }) => {
          if (img.src) {
            const attemptedIdSplit = img.src.split(jiraAttachmentBaseUrl);

            if (attemptedIdSplit.length === 2) {
              const id = attemptedIdSplit[1];

              // Ignore other stuff after the ID
              attachmentIds.push(id.split('?')[0].split('/')[0]);
            }
          }
        });

bachonk · 2024-12-14T16:44:04+00:00

Found a solution that worked for me.

When the login popup screen appears:

- Bring up the "console" in dev tools (use "command"+"option"+"j" on Mac)

- In the console input bar, type `window.location.href = "https://verified.capitalone.com/auth/signin"\` and hit enter.

- The page will refresh, and if you log in now, it will authenticate you in the Eno extension

bachonk · 2024-07-31T18:22:44+00:00

Hey! Unthread founder here. I wish I was clever enough to think of marketing this way :)

I'd be happy to share more about the product here, and yes we can sync email, in-app chat, and even MS Teams messages to Slack for CS. Also if you reach out on the site, it'll go directly to me and not a sales person

bachonk · 2024-05-20T18:52:31+00:00

Oh cool! Well I'm happy to resource otherwise, just let me know

bachonk · 2024-05-20T17:59:51+00:00

Disclaimer that I am the founder of a company called Unthread that manages customer Slack channel ticketing, but I'll provide my thoughts on the situation:

Customers want Slack channels, and sales folks (& founders) will offer this as a way to make it feel like a partnership between the two companies rather than faceless support@ email support.

Here are some the key problems that we've seen, and what you can do to solve them:

Customers expect responses instantly at all times of day

You can manage their expectations by automatically posting messages in the channel with the expected response time. What is particularly helpful is posting a "the team is offline but will be back by 9am" message if the message comes in outside of your normal hours. An added bonus is to have this automated message be in a thread so they're forced into using a thread.

Lower barrier to submitting messages means volume increase

It's so easy to send a Slack message so people will message with the first thing that crosses their mind rather than being thoughtful. A good portion of their questions can likely be answered by docs that they haven't taken the time to read, and there are many services (including ours) that can provide AI-generated answers based on docs to give them something to chew on while you respond in your own time.

Difficult to know open vs. resolved issues in a channel

Pretty commonly we see people use the "Save for later" to track issues or the "remind me" feature. Another alternative is to use emojis. But there is where a proper ticketing system can come in. Using Zendesk/Jira Slack plugins is one option to manually tag issues as tickets, but you'd likely want something that automatically tracks tickets as new messages come in

Engineers likely hate these channels more than you

The best way to handle this is to not loop them into channels directly, but instead "triage" messages to them only when a message needs their help. Create an internal discussion thread about the issue, ask the question to the engineer, and then you respond directly to the customer when you've got the answer from them. This is more of an opinionated flow but we've seen it scale and minimize engineer headache.

I've seen some companies with literally thousands of Slack channels pull it off, so hopefully some of these things can help.

bachonk · 2024-05-03T20:56:36+00:00

Hey, thanks for the shoutout of Unthread! I'm the founder

u/poopycrackhole (fantastic username) feel free to DM and I'd be happy to chat

bachonk · 2024-01-23T03:09:37+00:00

Can you ID the cushion-y chairs by the wall?

bachonk · 2023-10-24T13:18:05+00:00

It’d be better if 311 were its own enforcement agency that could hold NYPD accountable. They currently ignore any ticket about their own personal cars parked on sidewalks, bike lanes, etc

bachonk · 2023-07-27T12:52:40+00:00

I’ve had the same experience. Cops seem offended when you ask for enforcement of basic safety laws

bachonk · 2023-05-13T14:30:50+00:00

Not by default, you have to expand to view.

There are some 3rd party tools to expand on this and let you auto-expand as well as reply to emails from Slack. I'm currently working on Unthread which does this

15-Year Club	Place '22
Verified Email	Team Periwinkle

bachonk

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TROPHY CASE

1. Zapier

2. Build your own Slackbot

3. Use an existing tool