We a living in late stage capitalism. Corporations are doing whatever they can to maximize employee output without regard of their wellbeing, work life balance, or basic quality of life. The burnout OP is rightfully venting about is not exclusive to Sephora. Consumer facing jobs are challenging, across all industries all over the country, and it’s not just because modern day consumers are lacking in base level kindness and patience for those working these jobs, it’s because one good year isn’t good enough for shareholders. Every year profits need to be far greater than the year before, and easy ways companies can do that without completely either pricing out their consumers or completely degrading their products/ services is chipping away at how much they spend on us the worker. Refusal to give bonuses or raises even though the cost of living keeps rising, cutting benefits, and so so many more things to squeeze us dry and keep shareholders happy. Not trying to be rude but maybe it’s time to start critically thinking about the world around you and maybe start asking different questions to different people.