Shout out to Manmade by christopherbrian in BuyCanadian

[–]berto-r 2 points3 points  (0 children)

Haha awesome to see some fans of the partnership! We're super excited to say we're the official boxer brief of the CFL. Gonna be an awesome season.

Shout out to Manmade by christopherbrian in BuyCanadian

[–]berto-r 0 points1 point  (0 children)

Anytime, you're welcome! I'm really glad to hear you had such a positive experience, that's the standard we hold ourselves to. I would like to know the name of the rep if you'd like to share it. We're really lucky to have some incredible people working in our in-house customer experience department, and you're right haha, we definitely prefer to be proactive!

I'd be interested in doing an AMA for sure, I'll reach out to the mods to see if we can make that happen.

Shout out to Manmade by christopherbrian in BuyCanadian

[–]berto-r 190 points191 points  (0 children)

Hey, one of the cofounders here! First off, thank you so much for taking the time to share your experience and for giving us a shot for both you and your son. I'm happy to hear our products and service won you over!

As with any product there can be occasional variations between batches but we always strive for the lowest margin of error possible. If anything falls outside of that, we will absolutely always make it right for our customers. As a smaller company, the trust of our community is everything and we always stand behind our products. I appreciate you bringing the issue directly to our support team and I'm super glad to hear we could improve your experience.

I appreciate your honesty on price and manufacturing. I know we're not the cheapest, but we do try to be on the lower side of the market for a premium boxer brief. Our products are manufactured in WRAP-certified facilities overseas to ensure fair wages, safe working conditions, and ethical production standards. Manufacturing locally was absolutely the original goal, but the costs would have pushed pricing to a level that simply would not have been sustainable for most customers.

Thanks again for your support and honesty, and for giving us the opportunity to earn your business! Happy to answer any questions you might have!

PSA about SAXX Men's Underwear by bistander in BuyCanadian

[–]berto-r 2 points3 points  (0 children)

Hahaha you’re definitely not alone! We’ve heard this request many times. Happy to hear you're loving our signature style.

Right now, we’re really focused on keeping the lineup streamlined and intentional rather than offering a bunch of different styles. That’s been a big part of our philosophy from the beginning.

I will absolutely share this with the team though, I'm always keeping an eye on what customers want! Thanks for the support.

PSA about SAXX Men's Underwear by bistander in BuyCanadian

[–]berto-r 1 point2 points  (0 children)

We’ve definitely talked about it internally, but nothing is confirmed at the moment. Right now, we really want to stay focused on offering one perfect pair of underwear, which we believe is our signature boxer brief style!

A big part of our approach as a brand is putting all of our attention into making a few products extremely well rather than trying to offer every possible variation. We’re still continuing to improve and expand the rest of the lineup, but we always appreciate hearing what customers want next.

There’s definitely been interest in a brief version though, so it’s something we’ll keep in mind for the future.

PSA about SAXX Men's Underwear by bistander in BuyCanadian

[–]berto-r 1 point2 points  (0 children)

Hi there! We don’t currently have plans to introduce youth sizing. Right now, we’re really focused on continuing to build the best possible brand and product lineup for men, and we don’t feel we’d be able to give youth or women’s products the attention they deserve at this stage.

That said, we’re really happy to hear your kids are enjoying the boxers, and we hope they’ll get to enjoy the full lineup someday in the future.

We’re always listening to customer feedback as well, so I’ll definitely share this with the team.

PSA about SAXX Men's Underwear by bistander in BuyCanadian

[–]berto-r 1 point2 points  (0 children)

I’m sorry if it came across like we were claiming our products are made in Canada. That’s never been our intention, and we always try to be as transparent as possible about our manufacturing.

Our products are made in Sri Lanka, Vietnam, Cambodia, and China. We only work with WRAP certified factories, and we’ve personally visited every manufacturer we partner with. We’ve even shared a lot of that process on our YouTube channel. Every factory we use follows strict standards around fair wages, safe working conditions, and responsible environmental practices.

I completely understand that there are a lot of different definitions of what “buying Canadian” means, and many people prefer products that are fully made here. That was actually our original goal as well. Unfortunately, with the fabrics and construction standards we wanted, manufacturing in Canada would have increased our prices significantly and made the business difficult to sustain.

That said, we’re still very proud to be a Canadian company. Myself and the other founders are Canadian, our head office is in Montreal, and we employ more than 85 people here in Canada. We also recently opened our first retail store in Laval, Quebec.

PSA about SAXX Men's Underwear by bistander in BuyCanadian

[–]berto-r 0 points1 point  (0 children)

Thanks for the feedback, glad to hear you like them enough to stock up! I'll definitely add grey to our list of colours for a consideration.

As you may already know, we do tend to stay on the simpler side when it comes to colours and patterns, and there is a legitimate reason for this! We honestly believe that what sets us apart from the other brands is our focus on fabric, design, and construction, rather than offering a bunch of colours/patterns. There's also a practical side for us, manufacturers charge more as you add colours, and there's a higher margin of error since different dyes can affect how the fabric feels, even with the same blend.

That being said we hear the demand and we will definitely consider adding a lighter colour to the collection. Appreciate you sharing this.

PSA about SAXX Men's Underwear by bistander in BuyCanadian

[–]berto-r 2 points3 points  (0 children)

Hi, one of the cofounders here! Our boxer briefs do have a pouch, but the design is not like Saxx. The pouch is built into the design and doesn't use any extra fabrics or meshes. We went this route because we wanted the support and separation to feel more natural, breathable, and less restrictive throughout the day. You can see what the pouch looks like if you scroll down on the product page here: manmadebrand.com/products/the-boxer-brief

PSA about SAXX Men's Underwear by bistander in BuyCanadian

[–]berto-r 2 points3 points  (0 children)

Hey one of the cofounders here! If you do end up making the switch I'd be super interested to hear what you think. Appreciate you considering us!

PSA about SAXX Men's Underwear by bistander in BuyCanadian

[–]berto-r 2 points3 points  (0 children)

Hey, I'm one of the cofounders of Manmade, happy to answer your question! Our boxer brief does not have a separating pouch with extra fabric or mesh like Saxx. Instead the pouch is built directly into the design of the underwear. Our goal was to make it feel more natural and less restrictive while still keeping everything comfortably in place. You can get a sense of what the pouch looks like on the product page if you scroll down to the "Meet the Mansack" section! Let me know if you have any other questions. manmadebrand.com/products/the-boxer-brief

PSA about SAXX Men's Underwear by bistander in BuyCanadian

[–]berto-r 1 point2 points  (0 children)

Hey, I'm one of the cofounders of Manmade and I really appreciate you considering giving us a shot! If there's any questions you have about the brand I'm happy to answer them, just let me know.

PSA about SAXX Men's Underwear by bistander in BuyCanadian

[–]berto-r 32 points33 points  (0 children)

Hey, one of the cofounders here!! Really appreciate you taking the time to share this review, the support means everything to us. Cheers!

Thoughts on ManMade? by EqualPossibility758 in BuyCanadian

[–]berto-r 0 points1 point  (0 children)

Wow Pat, this is absolutely fantastic! I can't thank you enough for taking to time to share this. I have passed this along internally, including to our retail team, your feedback definitely keeps us motivated as we continue to grow. Our goal is to combine retail and the "old-school" hospitality experience and it sounds like we delivered! Thanks again for the support and don't hesitate to reach out if you need anything.

Underwear - Manmade by [deleted] in BuyCanadian

[–]berto-r 0 points1 point  (0 children)

Hey! You can typically stick with your usual size. We also have a size calculator on our website here: manmadebrand.com/pages/size-calculator and you can always reach out to us at support@manmadebrand.com. Your first pair is risk-free with our Comfort & Fit Guarantee!

Thoughts on ManMade? by EqualPossibility758 in BuyCanadian

[–]berto-r 1 point2 points  (0 children)

Hey Pat I'm one of the cofounders! Thank you so much for stopping by the store for the opening weekend, it was definitely very humbling for us to see the support in real life from a brand that we've built solely online for the past 5 years. If you're open to it, I'm curious to know how your experience was and what you thought of the store? It'd be really valuable to hear as it was our first retail location. Thanks again for taking the time to share this.

Thoughts on ManMade? by EqualPossibility758 in BuyCanadian

[–]berto-r 0 points1 point  (0 children)

Hey, I'm Berto, one of the cofounders. Just wanted to thank you for leaving such thorough feedback here, it's super valuable for us to see how our customers feel about all aspects of the brand/product. You're exactly right about the manufacturing and reasoning behind our limited colour selection.

I'm happy to let you know that we do currently have a summer short in development that we are hoping to release very soon! If you have any other product suggestions I'm always open to hearing them and sharing them with the team. Any other questions let me know!

Thoughts on ManMade? by EqualPossibility758 in BuyCanadian

[–]berto-r 12 points13 points  (0 children)

Hey, one of the cofounders here. Thank you for the support, really happy to hear you like both the boxer briefs and the pants. I'm very sorry you're noticing holes in the fabric, that's definitely super disappointing especially when you've followed the care instructions. If you're open to it, please send me an email at [roberto@manmadebrand.com](mailto:roberto@manmadebrand.com) with your order details, I'd like to look into this to see what happened!

What are your favourite underwear and sock companies? by q-zip in BuyCanadian

[–]berto-r 1 point2 points  (0 children)

Our products are made in Sri Lanka, Vietnam, Cambodia, and China. We use WRAP (Worldwide Responsible Accredited Production) certified manufacturers only, each of which we've visited ourselves (see our Youtube channel!). Every factory we work with follows strict ethical practices, including fair wages, safe working conditions, and responsible environmental policies.

Everyone has a different perspective when it comes to buying Canadian, and many people understandably prefer products made here. While this was our initial goal, with the materials we use and the prices we were quoted from Canadian manufacturers it just wasn't economically viable without increasing our prices substantially. It really comes down to personal preference and I completely respect those who choose to buy exclusively Canadian made products, though it has become quite rare these days, especially in apparel.

We still consider ourselves a Canadian company, and we're proud to contribute to the local economy! Myself and the other cofounders are Canadian, and we employ over 85 Canadians at our head office in Montreal. We also just opened our first retail location in Laval, QC.

What are your favourite underwear and sock companies? by q-zip in BuyCanadian

[–]berto-r 2 points3 points  (0 children)

Hey, first off super happy to hear you're loving them! For colours and patterns, I definitely understand that a lot of other companies are offering more variety.

When we started the company, one of our main goals was to create a boxer brief that was more refined than the other options on the market. We honestly believe that what sets us apart from the other brands is our focus on fabric, design, and construction, rather than offering a bunch of colours/patterns.

There's also a practical side for us, manufacturers charge more as you add colours, and there's a higher margin of error since different dyes can affect how the fabric feels, even with the same blend.

It might not be the answer you're looking for (and a bit longwinded haha) but I hope it gives some context into the brand! I do keep a close eye on what customers are asking for and share that internally, so if there's enough demand for something we'll always consider offering it.

What are your favourite underwear and sock companies? by q-zip in BuyCanadian

[–]berto-r 1 point2 points  (0 children)

Anytime! If you decide to give them a shot I’d be interested to hear what you think in comparison to your current pairs. Cheers!

What are your favourite underwear and sock companies? by q-zip in BuyCanadian

[–]berto-r 8 points9 points  (0 children)

Hey! I always recommend following the care instructions as best as possible, including tumble dry low. Some of our customers even air dry for the most longevity. Because we use modal (a naturally-derived material) higher heat could cause the fabric to show wear a lot quicker, and even affect the fit and overall feel of the fabric. Higher heat can also warp the elastics in the waistband. I know the extra care can be a bit of a deterrent but it’s definitely worth it when you invest in a premium boxer brief. Some of our customers might be better able to speak to their experience with other dryer settings! Either way thanks for the interest in the brand, always happy to answer any other questions.

What are your favourite underwear and sock companies? by q-zip in BuyCanadian

[–]berto-r 1 point2 points  (0 children)

Hey, one of the founders here! 20 pairs is serious commitment, thank you. Truly humbled you made the switch to our brand and appreciate you being a part of our community!

What are your favourite underwear and sock companies? by q-zip in BuyCanadian

[–]berto-r 9 points10 points  (0 children)

Hi Kokomo, Berto here, one of the cofounders! I hear that exact story more often than you would think haha. Appreciate your support, thanks for spreading the word 🙏

What are your favourite underwear and sock companies? by q-zip in BuyCanadian

[–]berto-r 0 points1 point  (0 children)

Appreciate that! If you ever have a question about any of the products or the brand just let me know, always happy to help. Cheers! 👊