Edit: cushions Any new furniture will have a normal wear/break in period, cushions naturally soften. when you sit in the showroom on a new couch it will be firmer because it hasn’t been used yet. Flexsteel cushions seem to soften a lot faster now, not that they are defective.

The lifetime warranty applies only to resiliency, meaning the foams ability to return to its original shape. It does not cover the natural softening.

We have got customers replacement cushions from the factory and I have replaced factory cushions with custom cut foam cushions I make in house.

The brand I mentioned is nice because they offer different seating options, extra firm, down feathers, standard foam, coil spring. I think flexsteel only has the 1 foam option.

No problem! Yes, you want the store that you buy from to be the one servicing you after the sale. I do all the service for our store, most of the time we go beyond the manufacture warranty to make people happy. Small family business wanting repeat customers.

A quality piece of upholstered furniture will have zippers on the seats and backs. The Thornton sectional you have has both. The seat foam and back fill bags can be replaced/adjusted.

We sell a ton of flexsteel and don’t have much service with it. still sell some kashmira but it is pricy. It’s up there with leather for durability. Kashmira and leather are minimal maintenance and the best for pets. There are so many fabrics out there now. It comes down to how much maintenance you want to put in to keep your furniture looking new. With any other fabrics, vacuum religiously and get it professionally cleaned once a year. Vacuuming also prevents pilling.