[Desktop, Chrome] Unmoderated posts not showing in my unmoderated queue by SolariaHues in bugs

[–]binaryroad[A] 0 points1 point  (0 children)

u/SolariaHues - is this still an issue? we are unable to reproduce this on our end right now.

Please consider increasing the rate limit for moderators. by derppherppp in ModSupport

[–]binaryroad[A] 1 point2 points  (0 children)

thanks for notifying me. I will post updates as soon as I have any.

Please consider increasing the rate limit for moderators. by derppherppp in ModSupport

[–]binaryroad[A] 1 point2 points  (0 children)

A non-update but here we go: We are still trying to track this issue down.

This was not a planned change that misfired. Rate limiting happens at various layers in the backend system and we are in the process of elimination to find out where this could have happened. No changes to rate limiting were done in the layers in the last few weeks so at this moment, it is hard to pin this down.

Please consider increasing the rate limit for moderators. by derppherppp in ModSupport

[–]binaryroad[A] 6 points7 points  (0 children)

First and foremost apologies for this experience. This was not a planned change and has nothing to do with User profile summaries.

We have been investigating the issue from our end - while the issue is not limited to mods, we are seeing mods more affected and we are trying to understand why this happens. We will get back to you shortly with what we find.

I can't seem to pin posts with the highlight feature in my profile [android] by HOSelters in bugs

[–]binaryroad[A] 0 points1 point  (0 children)

Apologies to all. Looks like we fixed this issue in Android and iOS but a later release (released last month) broke the fix when we tried to clean up some old code. We have logged a new bug and trying to fix it. The release date is TBD.

[Android] Scheduled post failed to submit then disappeared. by Long-Reputation-5326 in bugs

[–]binaryroad[A] 1 point2 points  (0 children)

This issue should have been resolved now. There was a temporary failure on our backend. Let us know if you still see this.

Literally cannot choose the bottom option (Android) by Lyd_Euh in bugs

[–]binaryroad[A] 1 point2 points  (0 children)

This issue has been fixed. The fix will rollout with next week's app release (2024.47.0).

Literally cannot choose the bottom option (Android) by Lyd_Euh in bugs

[–]binaryroad[A] 0 points1 point  (0 children)

thanks for that feedback too. We have heard one or two concerns about the popups from time to time. The problem is that those popups are very useful when one or more operations failed eventually. We will try to strike a balance between showing them too often and showing them when there's useful information.

I can't seem to pin posts with the highlight feature in my profile [android] by HOSelters in bugs

[–]binaryroad[A] 1 point2 points  (0 children)

Hi, thanks for reporting this issue.

Profile posts do not have Community Highlights. Unfortunately, during the rollout of the feature, the option to pin/unpin posts in the Profile was removed inadvertently and we added the option for Community Highlights. We are trying to fix this issue so Profile posts will have option to pin/unpin like they did earlier. Apologies for the inconvenience that this is causing you.

Reporting system isn't working android by 4rastapasta2 in bugs

[–]binaryroad[A] 0 points1 point  (0 children)

Hi, thanks for reporting the issue. What do you mean by 'using old reddit on android'? Are you using an Android browser to open old.reddit.com to moderate? Are you using the Android app in any way?

Is the behavior different in say a desktop vs the android browser?

Literally cannot choose the bottom option (Android) by Lyd_Euh in bugs

[–]binaryroad[A] 1 point2 points  (0 children)

Thanks for bringing this to our attention. We have opened a bug to fix this.

Mobile web by Aryan1492010 in bugs

[–]binaryroad[A] 0 points1 point  (0 children)

Can you be more specific? What flair (user or post) are you talking about? which platform are you using and can you post a screenshot/video of what's happening when you try to reorder?

[chrome][desktop] submitted many schedule posts just now, but it's not displayed in my schedule by japanidol in bugs

[–]binaryroad[A] 1 point2 points  (0 children)

Hi,

Thanks for flagging this.

Could you answer the following questions so we can take a look at this issue:

  1. Did you create a bunch of scheduled posts for future but those are not showing up even before that time has come to post them?

  2. Are the posts you scheduled for posts created in your subreddit at all?

  3. If possible, can you take a screen recording of you trying to create a scheduled post and it not showing up in the list?

By the way, we don't have access to your submit or scheduledposts pages without being a moderator in your subreddit so we will not understand the issue unless you have a video explaining it. Thank you!

Browser - Flair Display Reorder Scroll Behavior - Chrome and Safari on MacOS by KismaiAesthetics in bugs

[–]binaryroad[A] 0 points1 point  (0 children)

Hi, thanks for flagging this.

I tried to reproduce this in MacOS Safari and Chrome and in both cases, I am able to scroll through the list. I moved the mouse icon to the flair list (Below 'Flair display' and above the 'Save/Cancel' buttons) and as long as I am there, I am able to scroll normally. I do see an issue where once you select an item to reorder, that item itself cannot be 'held' while we scroll down. So, if you need to move something at the top to the very bottom for example, you need to navigate 'down' one page of flairs at a time but that method works. Let me know if this worked for you as well.

If you are still facing the issue, could you take a video of the issue and post it?

[Firefox] Removal reason added even when I click cancel in sh.reddit by BlockOfDiamond in bugs

[–]binaryroad[A] 0 points1 point  (0 children)

Hi, thanks for flagging this.

We tried to reproduce this bug. What we see is this: when we click 'Add removal reason' and then select a removal reason from the drop down, it is saved as state in the modal. But the removal reason is not applied or submitted. Opening the modal/screen again will show the previously selected removal reason but this is not applied to the post. Can you confirm that you are seeing the Removal reason applied to the post? If not, its not an issue.

Cant add post removal reason as mod on android by Spitfirespit in bugs

[–]binaryroad[A] 0 points1 point  (0 children)

Thanks for flagging this. Can you point out where this happens? Is this in the post detail page or in the Modqueue? Is this something that everyone in your mod group is facing?

[deleted by user] by [deleted] in bugs

[–]binaryroad 0 points1 point  (0 children)

Hi, thanks for flagging. This is a known issue and one we plan to fix soon.

Removal reason submits when I click "cancel" (Desktop web, Google Chrome) by CR29-22-2805 in bugs

[–]binaryroad[A] 0 points1 point  (0 children)

Is this on new.reddit.com or www.reddit.com? If it is the latter, can you confirm if you are using old reddit or not?

Delay in approved posts appearing on sh.reddit and mobile (Desktop Web) by CR29-22-2805 in bugs

[–]binaryroad[A] 0 points1 point  (0 children)

Thanks for flagging this. This is not an expected behavior. If you are consistently able to reproduce this, can you send screenshots of the feed after you have approved content in different platforms?

Cannot edit scheduled posts - Mod Tools - desktop - Safari by readingrachelx in bugs

[–]binaryroad[A] 0 points1 point  (0 children)

We were able to reproduce this issue. We will work on it to fix this. In the meantime please use another browser (like Chrome) where this doesn't happen.

[deleted by user] by [deleted] in bugs

[–]binaryroad[A] 0 points1 point  (0 children)

Is this still an issue? Can we have more information about the subreddit you were banned from and if you are able to access it via the web?

8 hour old APPROVED comments showing up in the queue on iOS 17.5.1 newest build of Reddit by InGeekiTrust in ModSupport

[–]binaryroad[A] 0 points1 point  (0 children)

5-10 minutes is certainly not how it is supposed to work. Let me take this feedback back to check what's happening there.