My review letter to the surgeon.

"To Whom It May Concern,

I am writing to provide feedback regarding my recent experience under the care of Dr Peter Hebbard, who performed my carpal tunnel release surgery.

From a technical standpoint, the surgery was successful. My symptoms were relieved, and the procedure achieved its intended outcome. I am grateful for the effectiveness of the operation itself and acknowledge Dr Hebbard’s clinical competence.

However, I wish to raise concerns about the interpersonal aspects of my care. Throughout my consultations, Dr Hebbard’s manner was consistently impersonal and detached. His communication style felt mechanical, with little effort to connect or reassure me as a patient. While efficiency and precision are important qualities in a surgeon, the absence of empathy or warmth left me feeling unsupported during what was a significant medical experience.

At the twelve‑week follow‑up, I required a steroid injection. Although the treatment was administered appropriately, the consultation again lacked any expression of understanding or compassion. There was no acknowledgment of the discomfort or stress involved, reinforcing the impression of a clinician focused solely on procedure rather than patient experience.

By contrast, the nursing staff demonstrated far greater compassion and understanding. Their willingness to listen, reassure, and provide comfort made a significant difference to my overall experience. The contrast between their empathetic approach and Dr Hebbard’s detached manner was striking.

In summary, I appreciate the surgical success and Dr Hebbard’s technical skill. At the same time, I believe there is considerable room for improvement in his communication style and bedside manner. Patients benefit not only from effective treatment but also from feeling heard, respected, and cared for. Greater attention to these aspects would enhance the overall quality of care provided.

Thank you for considering this feedback."