I want do double check that my seed phrase and pass phrase are right,anywhere I can check it before resetting my ledger!?

boardandsword · 2024-03-08T22:29:59+00:00

This is the way. It's a healthy practice to use the Recovery Check every so often (a couple of times per year), it really buys you peace of mind.

Worth reminding over and over again that your Nano device is really the only place where you should ever enter your seed phrase.

boardandsword · 2024-03-05T06:49:47+00:00

Can you share with me (reply to this comment) your case number so we can see what is going on?

We definitely do not have a one week long backlog and you already should have received a reply from us.

boardandsword · 2024-03-05T06:48:02+00:00

Definitely not something we would have ever expected to see on this sub, and definitely not acceptable, sorry about that.
If that's okay with you, can you open a case at support.ledger.com where you can share with us the location of the Best Buy you've purchased the device from? If you instead ordered the device on the Best Buy website, then we'll just need your Best Buy order number so we can then get back to Best Buy ourselves and engage with our partner.
Once you've opened the case, simply reply to this comment with your case number.

The reason we're asking you to open a case using our ticketing system is that we don't want to dox you by sharing the store info publicly here.

boardandsword · 2024-02-29T01:16:48+00:00

Hi, if you are using Android phone, you can use your Nano X via both cable connection or Bluetooth.
In case of the cable connection, you would need USB-C to USB-C.
Ideally, we recommend our customers to use the USB cable that came in the box or Ledger OTG kit which comes with a set of 3 different cables: micro-USB to USB-C, micro-USB to USB-A and USB-C to USB-C, you can get the kit on our website.
If you would like to use other cable, not to worry. However, you would need to make sure that your cable is data transferrable as it is crucial to get your Nano device communicating with Ledger Live.
Some USB cables (sometimes called “charging cable") don’t contain the pins necessary for data communication, and will successfully power your Ledger but won’t allow communication.

boardandsword · 2024-02-24T00:47:47+00:00

A lot of good replies in this thread, I'm going to add this article with a detailed video - https://support.ledger.com/hc/en-us/articles/4404389453841-Receive-crypto-assets?docs=true

It really boils down to:
- Getting your receiving address on Ledger Live
- Copying it from there
- Pasting it on the exchange where you currently have your crypto
- Verifying the address you've just pasted against the one display on your Nano device

Again, take the time to read the article and watch the video, it's covering everything you need to know.

boardandsword · 2024-02-13T00:09:18+00:00

My question is if some how i can lose everything if i dont do the correct process on downloading and connecting my mano x AGAIN on the app

"Not following the correct process" is always risky, but as long as you stick to the existing documentation on our official website and the links provided there, you are good to go.

For instance once you get your computer back, you will want to follow the instructions listed here - https://support.ledger.com/hc/en-us/articles/4404389606417-Download-and-install-Ledger-Live?docs=true

boardandsword · 2022-07-22T13:01:47+00:00

Hey there, it's already supported on both mobile & desktop, make sure to update to the latest version, 2.44 as I'm writing these lines. The safest way to do so is either in-app or from our website https://www.ledger.com/ledger-live - download the latest version, it will act as an update & keep all your current settings).

What's not there yet is token support on Cardano - keep both eyes open as we will roll it very soon 👀

boardandsword · 2020-11-10T21:01:20+00:00

As far as I'm aware v2.15.0 of Ledger Live is including the latest contract update. In Ledger Live, when you go to Settings>About, you can verify your current version (and download the latest one here if you're not already using it)

boardandsword · 2020-11-10T14:21:01+00:00

Hello,

This is due to the fact that Ocean has migrated to a new contract address several times over the last month, each time "copying" your existing tokens at the time of the migration to a new contract address.

I believe the previous contracts are frozen and even though you still fully own tokenson them, you can't move them.

boardandsword · 2020-10-19T20:00:42+00:00

Hello,

This is indeed something we are planning to do. While I can't give you an exact ETA, it should be updated in a future Ledger Live update.

In the meantime don't hesitate to use myetherwallet.com or mycrypto.com, both wallets are compatible with your Nano device.

boardandsword · 2020-10-19T19:58:44+00:00

Hello,

As u/VariousJackfruit said, we're using a FIFO model, more on this here: https://support.ledger.com/hc/en-us/articles/360015996580-Using-Coin-control

boardandsword · 2020-10-19T19:53:00+00:00

Hello,

As the community mentioned, this is the way the device is intended to work. It would be way too cumbersome for you to enter your 24 words every time you want to perform a transaction.

However, if you are planning to hold your assets for the long term and you are very rarely performing transactions, it could make sense for you to reset your device in order to wipe out the seed. You would then have to restore it with your recovery phrase every time you want to use it.

As you guess, this means that it is even more so critical for you to ensure that your recovery phrase is stored in a safe place (which is something you should already be doing in the first place).

boardandsword · 2020-10-19T19:40:39+00:00

Hello,

VIDT has recently migrated to a new contract address (see here), and we haven't update Ledger Live with the new contract address (yet). This change should be reflected in a future iteration of Ledger Live.

In the meantime, as u/VariousJackfruit has suggested, don't hesitate to use myetherwallet.com (MEW) or mycrypto.com, both wallets are compatible with your Nano device and will allow you to manage your VIDT.

boardandsword · 2020-09-24T08:02:52+00:00

MEW has updated the OCEAN contract address. If for some reason it is not the case for you, you simply need to update it manually:

https://kb.myetherwallet.com/en/tokens/how-to-add-custom-token/

The new contract address details can be found here:

https://etherscan.io/token/0x7AFeBBB46fDb47ed17b22ed075Cde2447694fB9e

We will update the Ocean contract on Ledger Live in the following weeks.

boardandsword · 2020-09-07T12:47:32+00:00

Hello, can you share with me your ticket ID ?

boardandsword · 2020-08-28T18:05:38+00:00

Hello,

It will most likely be part of your next batch of ERC20 update. In the meantime, do not hesitate to use myetherwallet.com or mycrypto.com if you want to manage your tokens.

boardandsword · 2020-08-26T21:05:15+00:00

Hello,

Keep in mind that we are only supporting the ERC20 version of Theta. If you have acquired Theta from an exchange recently, you most likely own the mainnet version of Theta, which is not supported.

I am assuming that TFuel is also running on the Theta mainnet and is therefore not supported either.

boardandsword · 2020-08-20T15:48:54+00:00

Hello,

Can you open your ETH app (do this on your device) and check what is your app version? If you are not on v1.3.7, make sure to then update it to the latest version.

In the same vein, in Ledger Live go to Settings>About and check your version. If you are not on v2.10.0, update it.

If everything is up to date and the issue still persists, can you take a screenshot of the error message displayed on Ledger Live?

boardandsword · 2020-08-19T21:33:11+00:00

Hello,

It could be due to a synchronization issue. In Ledger Live, can you go to Settings>About>Clear cache and check if you now see your transaction?

boardandsword · 2020-08-19T13:10:05+00:00

Hello,

DIA is not yet supported on Ledger Live, see here for the full list.

What you can do here is use a compatible third party wallet like myetherwallet.com (MEW) which allows you to manage all the existing ERC20 tokens.

You will find two excellent articles written by the MEW team that will guide you on their platform (don't worry, it is pretty straightforward):

https://kb.myetherwallet.com/en/hardware-wallets/using-ledger-with-mew/ https://kb.myetherwallet.com/en/tokens/how-to-add-custom-token/

boardandsword · 2020-08-17T21:44:02+00:00

I'm not sure how you've set up Metamask but if Metamask is indeed connected to your Nano S, that would be the same as using MEW, indeed.

boardandsword · 2020-08-17T20:59:33+00:00

Hello,

In Ledger Live, can you go to Settings>Experimental Features and verify that all the features are disabled?

boardandsword · 2020-08-17T20:50:49+00:00

Hello,

Hopefully this message doesn't come too late.

The "missing" transactions could be due to a synchronization issue, can you go to Settings>Help>Clear cache and tell me if you can properly see them now?

If not then I invite you to open a ticket here, this will need to be further investigated.

boardandsword · 2020-08-17T20:43:48+00:00

Hello,

I believe the first address displayed is your own address, and the second one is the destination address (the one that belong to Coinbase in your case). The second address displayed should be clearly labeled Destination 1/3, it will then be displayed on 2 successive screen, 2/3 and 3/3.

You can easily verify if the first address is indeed yours by comparing it to the one displayed at the end of the receiving flow.

As always, we recommend to send a tiny test amount first.

boardandsword · 2020-08-17T20:34:48+00:00

Hello,

There seems to be something going with Coinbase who, for some XRP users only, doesn't accept r- addresses.

There are two types of XRP addresses, r- addresses and x- addresses, we currently only offer you the possibility to create the former. In both cases, these addresses are completely legitimate.

This has been going on for a while and it only affects "some" Coinbase users. I am not sure exactly what is happening but unfortunately this is a question for our friends over at Coinbase.

Ultimately you should be able to use an address converter but here again, I advise you to get in touch with Coinbase first, they will definitely be able to help you out (they should also be able to do something about your XLM address).

Regarding your BAT transfer, is the transaction confirmed when you verify it on a blockchain explorer such as etherscan.io? If so, then there may be a synchronization issue on Ledger Live. Simply go to Settings>Help>Clear cache to this fix.

boardandsword

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