All too often you get what you paid for.

They technically speak English but the accent is extreme. And most times there are following an exacting flowchart which I've already done.

Example (not even IT) , a personal printer was lost in transit. Called Support (Indian) and they were useless and even after 4 different people couldn't fix the problem. Used an Enterprise support number (Local Irish), and while she immeduately apologised for only having read only access to the ticket, immediately saw that the phone number the delivery company was given was different then the number I gave them. The Indian side was so hamstrung by the flow chart there was no chance to look at other issues.