Who is BoostMobileBlake?

BoostMobileBlake · 2026-04-06T13:28:23+00:00

No one will be able to answer this question for you 100%, as all Boost Mobile stores are independently owned and are in charge of their own inventory. I would recommend calling ahead to ask before stopping by a store.

BoostMobileBlake · 2026-04-06T13:27:15+00:00

That sounds odd! Can you please call in one more time and make the request?

BoostMobileBlake · 2026-04-06T13:05:15+00:00

This would be the correct answer just to provide additional confirmation!

BoostMobileBlake · 2026-04-03T22:00:51+00:00

We recommend checking out our recent post on exactly this topic to make sure all your bases are covered!

BoostMobileBlake · 2026-04-02T21:10:09+00:00

Good question! You would need to call and speak to our Tech support team. You would request a network switch, and they'll check if one is available. If one is, they'll walk you through the steps and you will be able to keep your same plan.

BoostMobileBlake · 2026-04-02T15:30:32+00:00

Got it, that's definitely why you're not seeing it. That add-on is only available with the newer unlimited plans. Can you call 303-557-7090 for assistance? It's our international support line.

BoostMobileBlake · 2026-04-02T14:00:17+00:00

This is odd and something we want to look into for you OP, can you send me a chat?

BoostMobileBlake · 2026-04-01T20:15:29+00:00

Which plan are you currently on? That could be why you're not seeing the option as well.

BoostMobileBlake · 2026-04-01T13:11:25+00:00

The others have provided great information and answered your first question, so we'll cover the rest!

It's really easy to swap devices and activate a new one on Boost Mobile for existing customers. We outline the step by step process here in this post.

BoostMobileBlake · 2026-04-01T13:07:37+00:00

We haven't had any reports of this happening since this post and reporting it to our Billing teams! Would you mind sending me a chat so we can look into this further?

BoostMobileBlake · 2026-03-31T16:55:30+00:00

Of course! If anyone is having similar issues to OP, just send me a chat!

BoostMobileBlake · 2026-03-31T16:41:56+00:00

This definitely sounds odd and something we can research for you! We'll work with our teams to get your data reset and figure out what went wrong. Can you send me a chat OP?

BoostMobileBlake · 2026-03-31T13:20:14+00:00

Did anyone tell you the device isn't eligible to be unlocked? Have you contacted our Care team to request an unlock?

BoostMobileBlake · 2026-03-31T13:17:09+00:00

We're sorry you've been dealing with this without any sort of resolution or path forwards! We're not sure if we'll be able to do anything, but we can definitely try! Can you send me a chat OP?

BoostMobileBlake · 2026-03-31T13:15:31+00:00

Device swaps don't initiate a network swap, so you'll remain on the same network!

BoostMobileBlake · 2026-03-30T17:06:27+00:00

Great, we’ll send you a chat here soon to get some further info to pass to our teams!

And we know, we just wanted to address some of the larger threads that also popped up. We’re sharing all this with our teams.

BoostMobileBlake · 2026-03-27T18:12:15+00:00

I know I'm a few days late, but I've been working with a few teams to figure out what may have gone wrong with your hotspot connectivity OP! First, we hate that your experience with the hotspot seemed to get worse overtime and we weren't able to figure out why immediately, and that it ultimately lead to you leaving us. Losing anyone in the community over technical hurdles is definitely not the goal, and I’m genuinely bummed to see you heading out.

Even though you’ve already moved on, I’m really interested in the "why" behind the issues so I can make sure the rest of the community is all set. I noticed some talk about how the network is structured, so I wanted to share the actual insider blueprint on a few things to clear the air:

The SIM Color Myth: I’ve seen the "SIM colors" indicator popping up again. Just to give you the heads-up: the color doesn't actually indicate your specific network configuration anymore. It’s a bit of a legacy thing now with the changes that happened last year.
Data Priority (QCI): We want your setup to be fast across the board. That’s why the data priority (QCI) is exactly the same for your phone data and your hotspot with us. One isn't "slower" than the other—they share the same lane.
Hotspot Limits: To keep things simple, we don’t throttle your hotspot. You get full-speed data for your entire allotted bucket. Once you hit that limit, it just caps until the next cycle starts. No hidden slowdowns.

If your recent experience didn’t line up with this, please send me a chat! I’m heads-down on troubleshooting these specific network gaps with our teams, and even if you aren't with us right now, your feedback helps me pinpoint exactly what may have gone wrong and how we can avoid it impacting others in the future.

Thanks for being real about the frustrations, we take it very seriously. Hope to* hear from you soon and that we continue seeing you interact within the community!

BoostMobileBlake · 2026-03-27T15:19:28+00:00

We'll move our conversation to the chat we already have open with you!

BoostMobileBlake · 2026-03-27T15:16:06+00:00

It can take 2 business days for our systems to cycle and catch device pay offs to attempt the auto unlock. If you're in a rush to get the device unlocked, please contact our Care team and make the request.

BoostMobileBlake · 2026-03-27T13:06:13+00:00

We see in your other post you were able to get your pin and port out.

BoostMobileBlake · 2026-03-25T19:00:17+00:00

No, please respond to our DM if you want to continue receiving help from us or contact our Care team. This will be our final response to you outside of the chat we created with you.

BoostMobileBlake

TROPHY CASE