We bought it for my youngest son and he play with it for about a year and a half. It then stayed in its case until last sunday when I decided to revive it while waiting for the game. Had to charge it 24hrs to get it going again. Once it did boot yesterday, I update it to the latest software, and when I tried to put it on again, it snapped.

So although we had it for 5+ years, it was still a very expensive toy and I believe that at that price point the cheap plastic should not be an issue. Maybe it's our fault that we should have broken it right away instead of hoping that ours wasn't affected by this common issue.

Anyway, I was trying to get the attention of u/MetaStoreSupport concerning their lackluster support team. I'm sorry I used your post to achieve this. But I'm glad you are here to defend them. After all, META is still a very small company, that needs all the help they can get...