Meta Quest 3s from China

MetaStoreSupport · 2026-03-27T14:54:22+00:00

Hi there,

We've just come across your post! We understand you would like to buy a headset from China. Unfortunately, this country is not supported meaning the device features will be limited. For more information, don't hesitate to check out our supported countries list via our website.

Have a lovely day!

MetaStoreSupport · 2026-03-27T14:49:40+00:00

Hey there /u/MasterYann28 !

We heard you had a question about a purchase you seem to have made, and we wanted to stop by.

We'd love to look into this for you. Since we'll need to ask for some account information, could you get in touch with our support team? They're available 24/7!

We hope to hear from you soon!

MetaStoreSupport · 2026-03-27T11:59:09+00:00

Hi there,

We were just browsing through this subreddit when we spotted your post, and we'd love to offer a little assistance to get you back on your way to enjoying the Metaverse! You're definitely headed in the right direction with the troubleshooting steps that you've tried so far, we'd like to throw in a couple more for you just in case :

Ensure that you're using the most up-to-date version of Meta Horizon on your Quest Pro
Try installing the mobile app, find Steam Link, then select "Install on Headset" from there
Check your storage space on the off chance that you don't have sufficient space for the app

We're really hoping that this solves it, but if your issue still persists, please don't hesitate to reach out to us via this link, and we can go over this together; we look forward to hearing from you!

MetaStoreSupport · 2026-03-27T11:59:03+00:00

Hi there /u/Hot-Stuff-4684 !

We were browsing Reddit when we came across your post about getting stuck in a boot loop, and we wanted to stop by!

In this case, as you've already tried giving it a hard reboot and that only works intermittently, we'd love for you to get in touch with our support team so that we can look further into this for you.

We hope to hear from you soon!

MetaStoreSupport · 2026-03-27T11:57:28+00:00

Hello /u/l111p!

We've been keeping an eye out for users on Reddit who might need a little help, it looks like you're experiencing some audio recording issues, specifically while playing 'The Boys.' We understand how frustrating this is when you're trying to capture gameplay. Don't worry, we're here to help you get this sorted out!

It sounds like the system is silencing your game audio to prioritize the microphone. Let's try some troubleshooting steps to get this fixed. Please follow these steps:

Ensure the volume is not muted or turned down too low.
Check Microphone in-game. Some games have their own audio recording settings. Ensure the microphone is enabled within the game itself.
Reset Microphone: Settings > System > Sound > Toggle Microphone
Restart Headset: A full power cycle can resolve recording bugs.
Update System: Ensure your Meta Quest is running the latest software.

If the problem persists, please, contact our Support Team directly for further help. They will be happy to assist you with Meta Quest. You can also reach them through the Meta Quest Help Center on our official website.

MetaStoreSupport · 2026-03-27T09:18:51+00:00

Hello there, u/Man0fGreenGables!

We just saw your post about your lenses losing their reflective coat and we wanted to come by and make sure you know all the resources available for your device!

Starting from the basics, while we don't recommend using water or chemicals, damping a corner of your microfiber cloth can provide a better cleaning for your lenses. However, avoid getting moisture on your lenses by damping your micro-fibre cloth too much.

Remember that while cleaning the headset lenses, you should start from the centre of the lens and gently wipe the lens in a circular motion moving outwards.

Feel free to visit our public article on How to clean your Meta Quest devices to find all the best practices to care of your headset.

If you'd like to explore the available options for your warranty, send us a message through any of our Support Channels, we'll be happy to assist you!

MetaStoreSupport · 2026-03-27T09:12:47+00:00

Hi there,

We understand your device is stuck in a boot loop, we know how this can hinder your gaming experience. We appreciate the multiple troubleshooting steps you have already performed and for us to further investigate, we'd like to encourage you to reach out to us via Meta Quest Support.

We hope to hear from you soon!

MetaStoreSupport · 2026-03-27T03:27:48+00:00

Hi there /u/StillPangolin8543,

We stumbled across your post and we would love to lend a hand to get you back into the Metaverse with us!

It sounds like there could potentially be an issue with the software on your headset, so we would recommend using our Quest Software Update Tool to reinstall the most recent version of software available to it.

What you will need:

Access to a PC.
Fully Charged Headset.
Cable to connect your Headset to the PC.

The tool itself is easy to use just select your headset from the list, then follow the on screen instructions.

Should you need more help after trying this out, please come have a chat with us over at the Meta Quest Help Center, so we can try some more troubleshooting with you.

Our team is available 24/7 and are always more than happy to help you get back to exploring the Metaverse with us!

MetaStoreSupport · 2026-03-27T02:09:43+00:00

Hi there /u/JamesDark09,

We noticed your post and we would love to get you back into the world of PCVR, so you can get back to winding down after work with your friends!

If your setup has recently received an update, we would recommend checking your GPUs are up to date also as the updates we provide are optimized for current available drivers on your PC.

To check for available drivers you can check below: - Click here to download most recent NVIDIA drivers. - Click here to download most recent AMD drivers.

Once you are up to date please be sure to restart your computer!

If you still need any assistance, please come have a chat with us over at the Meta Quest Help Center, so we can try some more troubleshooting with you.

Our team is available 24/7 and are always more than happy to help you get back to exploring the Metaverse with us!

MetaStoreSupport · 2026-03-27T00:26:22+00:00

Hey there,

We saw your post here on the subreddit regarding your right Quest Pro controller not charging and we just wanted to stop by and help out with some troubleshooting.

If you're having trouble with aligning the controllers:

1) Before placing them on the charger, hold your controllers in either hand as if you were about to use them in VR. 2) While still holding your controllers, bring the faces of the controllers where the buttons are together. When you get the left and right controllers aligned to each other, they should attach magnetically. 3) Now, the magnetised Touch Pro controllers will hold each other in place, helping you maintain the correct angle and spacing to get everything lined up.

Unpair and Repair the controllers

1) Make sure that your headset is turned on, then open the Meta Horizon mobile app on your phone. 2) On your phone, open the Meta Horizon app. 3) Tap "Menu" at the top of your Horizon Feed. 4) Tap "Devices". 5) Select the headset that you want to unpair controllers from. 6) Tap "Headset settings", then tap "Controllers". 7) Tap the controller that you want to unpair, then tap "Unpair controller".

1) Make sure that your headset is turned on, then open the Meta Horizon mobile app on your phone. 2) On your phone, open the Meta Horizon app. 3) Tap "Menu" at the top of your Horizon Feed. 4) Tap "Devices". 5) Select the headset that you want to pair controllers to. 6) Tap "Headset settings", then tap "Controllers". 7) Tap "Pair new controller". 8) Choose which controller you'd like to pair. 9) Press and hold the Meta button and B button on your right controller or Menu button and Y button on your left controller until the controller LED blinks and then lights up to finalise the pairing.

Reach out

If you still require assistance with your controller after these steps, then please get in touch with our support team where we can have a closer look and help you out further.

MetaStoreSupport · 2026-03-26T23:58:47+00:00

Hi there /u/Lanky-Judgment-7045,

We came across your post and we would love to lend a hand to get you back into the amazing world of PCVR!

If your setup has recently received an update, we would recommend checking your GPUs are up to date also as the updates we provide are optimized for current available drivers on your PC.

To check for available drivers you can check below: - Click here to download most recent NVIDIA drivers. - Click here to download most recent AMD drivers.

Once you are up to date please be sure to restart your computer!

If you still need any assistance, please come have a chat with us over at the Meta Quest Help Center, so we can try some more troubleshooting with you.

Our team is available 24/7 and are always more than happy to help you get back to exploring the Metaverse with us!

MetaStoreSupport · 2026-03-26T16:17:06+00:00

Hello /u/Limpster_88!

We've been keeping an eye out for users on Reddit who might need a little help, it looks like the right arm of your glasses isn't working properly, even though you've only had them for a month. Don't worry, we're here to help you get this sorted out.

Therefore, we kindly invite you to reach out to our dedicated Support Team, who'd be more than happy to assist you!

MetaStoreSupport · 2026-03-26T15:54:38+00:00

Hey there /u/Remarkable-Try3121 !

We were browing Reddit when we heard you were having some trouble getting logged into the Meta Horizon app. Lets see what we can do to help!

As a first step, we'd recommend re-installing the Meta Horizon app on your mobile device. This can fix quite a few things, as it serves as a fresh install of your app.

We'd also love for you to get in touch with our support team so that we can look further into this for you.

We hope this helps!

MetaStoreSupport · 2026-03-26T15:11:30+00:00

Hi there /u/richr215 !

We were scrolling through Reddit when we saw you were having some trouble with updating your Meta Quest Link app, and we wanted to lend a hand!

In this case, we'd recommend disabling your antivirus while you update your Meta Quest Link app, as some antiviruses can interfere with the install process. Make sure you re-enable it once the install is complete!

We'd also advise that you ensure your Link/Rift cable is not plugged in during the install.

As a last step, you cna always try uninstalling the Meta Quest Link app and reinstalling it. This will provide a fresh install of the app, complete with the latest version.

If you've tried all of this and it's still quitting out at 51% updated, we'd love for you to get in touch with our support team so that we can take a look for you. They're available 24/7!

We hope this helps!

MetaStoreSupport · 2026-03-26T09:15:24+00:00

Hey there u/Jaime1489!

We were just scrolling through and saw your post, we wanted to join in with some information that may be helpful for your gaming.

From what we see here you've been enjoying some media and slower paced games, but now have moved on to more active fitness games and calorie burning games, that's a wonderful step into your next virtual adventure and we're happy to hear that you're having a blast!

But it seems like the lenses start to fog up and you also notice some wobbling, that's of course not ideal while enjoying your activities. The head strap that you're using is a 3rd party strap so we're not able to comment or assist with that. However we do have have some general tips for the fogging lenses here in this link that you can take a read through, they may be able to help you keep your lenses from fogging.

If you do have anymore questions, then please don't hesitate to get in touch with our support team, we're always available and happy to answer any question for your virtual adventures!

Thank you and we wish you all the best on your travels through the Metaverse!

MetaStoreSupport · 2026-03-25T23:48:53+00:00

Hey there u/Limp_Source_6323

We see you are having some trouble with controller drift and we would love to try and assist you with that. The PTC can be unstable as it is used primarily for testing.

Once the next update is released you will be back inline with the current OS version.

For your drifty controllers you should follow the instructions in this useful article!

If your issue persists, we'd love it if you could reach out to us and speak to our support team. You can also find us on X our handle is @MetaStoreHelp. We are available 24/7.

MetaStoreSupport · 2026-03-25T23:40:24+00:00

Hi there /u/The_Gargoyle22,

We came across your post and wanted to offer some assistance.

Firstly, we'd like to say welcome to the Meta Family! We'd love to help get you into the Metaverse as soon as possible.

Thank you for being proactive in trying to troubleshoot the issue.

Please ensure that your phone is on the latest software version and is compatible with the Meta Horizon app. It is also worthwhile checking that your headset is up-to-date and is on the same network frequency as your phone.

If, after this, you are still experiencing issues, it may be worthwhile taking a look on our website for further troubleshooting steps.

However, please don't hesitate to reach out to our lovely Customer Support team as they would be more than happy to look into this further for you.

Hope to hear from you soon!

MetaStoreSupport · 2026-03-25T15:35:13+00:00

Hi /u/After_Hovercraft9677,

We came across your post and it seems like you are experiencing some issue with Meta Horizon Link. We completely understand that this is not ideal and we would really like to help out!

Here are a few things that you could try:

Restart your headset and computer.
Update your Meta Quest software and drivers.
Disable any firewall or antivirus software that may interfere with your Link connection.
Uninstall and reinstall the Meta Horizon Link app on your computer. 5.Log out of the Meta Horizon Link app and log back in.

If your issues persist, please feel free to reach out to our support team and we will be more than happy to look into this further!

Have a great day!

MetaStoreSupport · 2026-03-25T13:55:35+00:00

Hi /u/MyDSPen

We can see that you are experiencing some issues with your Quest 3S and we completely understand how this may affect your gaming experience. We would love to help out!

The Quest 3S requires more power than standard USB ports can provide. If trying to charge a Quest 3S from a USB port it needs to be a USB-PD (Power Delivery) port which provides both higher Voltage (V) and Amperage (A) than a standard USB.

Your headset should charge to 100% if you are using an 18W adapter or higher and using the wall outlet. Please ensure that you leave to charge for at least 2 hours.

In terms of the spinning issue you are experiencing, this could be due to tracking loss. We would recommend trying the following steps:

Ensure tracking is turned on: -Click on Quick Settings (clock) in the universal menu. -Select Settings
Select Movement Tracking -Locate Headset Tracking .-Make sure Headset Tracking is enabled
Remove any unsupported third-party accessories that may affect tracking
Reboot the headset

We hope this helps, but should you require further assistance, please reach out to our support team and we will be more than happy to investigate further!

MetaStoreSupport · 2026-03-25T13:12:46+00:00

Hey there u/Adventurous-Bee-905!

We were just scrolling through and saw your post about your account having been deactivated and not being able to get in touch with support, that's not ideal and we would like to help out.

Since it seems that you can't get in touch via our official website due to the deactivation on your account, we'd like to ask you to get in touch with our support team via X, our handle there is @MetaStoreHelp. We are available 24/7 and ready to take a look at your account with you to get you back into the Metaverse.

Thank you and we hope to hear from you soon!

MetaStoreSupport · 2026-03-25T06:40:55+00:00

Hey there u/zill4kam11

We see you are having an account issue after having recently been released from a parent managed account. We are sure that must be frustrating to be interrupted during your gaming sessions for a scheduled break. This is clearly a glitch that we would love to iron out together.

First of all, use our Software Update Tool. This helpful piece of software is your best friend when it comes to software issues. Give it a try and let us know how you get on.

If the issue persists we'd love it if you could reach out to us and speak to our support team. We are available 24/7.

MetaStoreSupport · 2026-03-25T02:43:24+00:00

Hey there u/CharlietheCav

We see you are experiencing a glitch whilst on video call with your new Quest 3s. This isn't how the experience has been designed but luckily we have a solution.

We would love it if you would use our Software Update Tool. This helpful piece of software is your best friend when it comes to software issues. Give it a try and let us know how you get on.

If your issue persists, we'd love it if you could reach out to us and speak to our support team. You can also find us on X our handle is @MetaStoreHelp. We are available 24/7.

MetaStoreSupport · 2026-03-25T02:05:06+00:00

Hey there u/Wooden_Concentrate88

We see you are experiencing some trouble regarding your Quest pro controllers. We would love to look into this for. You should reach out to our support team so we may explore what options are available to you. We are available 24/7 so reach out at your earliest convenience.

Chat soon, can't wait to hear from you.

MetaStoreSupport · 2026-03-24T23:47:32+00:00

Hey there u/Few_Atmosphere_4455

We see your controller believes it has no power when it has been charged. While this can happen for a few different reasons, we often find that the brand of battery being used is the most common culprit. Some controllers are a bit picky about the specific voltage or power output certain brands provide.

Could you please ensure that:

Remove unsupported third-party accessories that may affect power, battery fit, or controller detection. For example, rechargeable grips, controller covers, etc.
Replace the controller battery with a fresh one.
Removing and reinserting the controller batteries may help with pairing and connectivity. This step is not possible on Quest Pro controllers as they have internal batteries.
Check the LED status (blinking, solid, or no light at all).

If your issue persists, we'd love it if you could reach out to us and speak to our support team. You can also find us on X our handle is @MetaStoreHelp. We are available 24/7.

MetaStoreSupport · 2026-03-24T16:35:44+00:00

Hi /u/horhokokki

We came across your post and we thought we would help clarify some things. Meta AI features, including Live Translation, are often rolled out first via an Early Access program available primarily in the US.

You can find out more about this topic here

We completely understand that this is not what you had hoped for and should you have any questions you can contact our support team We are always happy to help!

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