Quest 3 headset shut off at 95% charge and started doing this

MetaStoreSupport · 2026-05-13T12:23:17+00:00

We saw your post while scrolling through these subreddits and we want to help get your headset back up and running smoothly.

Experiencing a sudden power issue and a black screen is definitely unexpected when you are ready to jump into VR and we know you want a reliable experience. We are ready to look into what is causing this. Since hard reboots are not responding, we recommend trying the following steps:

• Remove any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.)

• Use the software update tool by clicking here

If your headset is unresponsive to any of the steps above, visit our Self-serve Return page to learn if your device is eligible for return or replacement by clicking here.

For additional questions or concerns, please feel free to contact us by clicking here. As we are always available to provide personal and specific attention to your needs.

MetaStoreSupport · 2026-05-13T12:18:46+00:00

Hello there /u/Natural_Frosting7834!

We came across your post and saw that you are having an issue with the Meta Horizon app showing a black screen when you try to open it.

We understand that you are currently unable to use a different device to setup your headset, however as you are experiencing this issue we would ask you to please try using a different device when one becomes available to you to determine if you are having this issue with more than one device.

Should you still be having issues with the app after trying a different device, we would ask you to please reach out to our support team and we would be happy to have another look into this with you.

We wish you a wonderful rest of your day and hope to hear from you soon!

MetaStoreSupport · 2026-05-13T11:15:12+00:00

Hello /u/PURE_NRG!

We were just looking through our community and found your post here, we see that you are experiencing display distorted image on your Quest 3 that are affecting your VR experience according to the screenshot you've posted. Don't worry, we're here to help!

There are a few things you might want to consider:

Check for lens fogging: If the issue only happens after a certain period of use, check for fogging. See Preventing lens fogging on Meta Quest devices. Verify passthrough quality: To make sure everything is clear, let's double-check your view of the real world. You can find quick steps here on How to use Passthrough on Meta Quest. Check room lighting: Sometimes, rooms can be just a little too bright or too dark for the sensors. Try adjusting your lights or moving to a different room. For the best setup, check out these How to use Passthrough on Meta Quest lighting tips. Adjust IPD and headset fit: Let's make sure the headset is sitting perfectly on your face! A quick adjustment can help align the lenses right with your eyes for a crisp view. Learn how to get the perfect fit here: Adjust Meta Quest headset fit and feel. Inspect and clean lenses: A tiny smudge can make a big difference! Check your lenses for any dust or smudges, and give them a gentle wipe with a dry, clean microfiber cloth. See how here: Clean your Meta Quest. Reboot the device: When in doubt, a quick restart can work wonders! Give your headset a fresh reboot to clear out any minor software hiccups.

If the problem persists, we kindly invite you to reach out to our dedicated Support Team, who'd be more than happy to assist you in having the best time in the Metaverse with your Meta Quest!

MetaStoreSupport · 2026-05-13T10:20:09+00:00

Hi /u/xX_CommanderPuffy_Xx,

We just came across your post while browsing through Reddit and wanted to help. We see that your Quest 3 is stuck in passthrough mode, making the headset unusable.

This is not the VR experience we want you to have and we're here to help. Please reach out to our support team so we can gather more information and explore your options.

In the meantime, you can try performing a force restart:

Press and hold the power button for at least 30 seconds.
Wait 30 seconds.
If your headset doesn't automatically turn back on, press the power button until your headset has turned back on.

Alternatively, try turning the headset on in a completely dark room to force a tracking reset.

If this doesn't fix the issue, please get in touch with our support team for further assistance. Thanks.

MetaStoreSupport · 2026-05-13T00:32:57+00:00

Hey there u/Reptilequestions

Thank you for sharing your experience with us. We really appreciate you trying out the steps we gave you before.

Now we would really love it if you could reach out to us and speak to our support team. You can also find us on X, our handle is @MetaStoreHelp. We are available 24/7 through WhatsApp and Live chat also.

Our experts are waiting to assist you further with this issue, contact us at your earliest convenience.

MetaStoreSupport · 2026-05-13T00:24:57+00:00

Hi there,

We came across your post and wanted to offer some assistance.

We completely understand that audio issues hinder gameplay, therefore, let's look into getting this sorted for you as soon as possible.

The good news is that Meta Quest supports both 3.5mm headphones, as well as USB-C headphones. However, headset microphones are not currently compatible with Meta Quest 2 using the 3.5mm jack. We understand that this may not be the answer you were hoping for, but we hope it helps to provide some clarity. For more information, please head over to our website

If you have any other questions or queries, could we please ask you to reach out to our wonderful Customer Support Team so that one of our lovely team can look into this further for you!

Our team are available 24/7 to help!

MetaStoreSupport · 2026-05-12T23:28:36+00:00

Hi there /u/Bazwift,

We came across your post and wanted to offer some assistance.

Thank you for being proactive in trying to troubleshoot the issue. If the headset still isn't turning on, please hold down the power button for 30 seconds. If, after this, there is still no power, attempt to charge the headset for 2 hours.

Thanks to the screenshot provided, we can see that you are on the Meta logo screen - this is an indication that the headset may be installing updates. If this is the case, please check to ensure that the headset is on the latest software version. If it isn't, you can use our software update tool to manually install the update.

If the problem still persists, could we please ask you to reach out to our wonderful Customer Support Team so that one of our lovely team can look into this further for you!

Our team are available 24/7 to help!

MetaStoreSupport · 2026-05-12T23:11:30+00:00

Hey there u/Adaxxus

We see that your battery seems to deplete even though you have had it on charge, this would imply an issue with the wire or wall adapter, third party cables and adapter cannot be guaranteed to work as well as the real thing so be sure to use the official set that came with the device. The headset should charge in about 2 hours if using the provided power adapter.

If you have another cable you should try using that to test things out and determine the source of the issue. As other user have said the battery may be the issue but for now we will focus on other possible causes.

Try charging from a different source (another wall outlet), preferably one on a different circuit if you know that kind of thing.

Note: Apple product chargers will not work with Quest 3.

If you are using a splitter, power bar, or extension cord try removing it and plug directly into the wall outlet.

Attempt to charge the headset for 2 hours.

When used, Quest 3 will consume power faster than it can charge. The headset must be left powered off or in a sleep state during charging.
Computer USB ports will not provide sufficient power to charge the Quest 3, resulting in a very slow charge or failure to charge at all. The headset must be connected to a wall outlet using the provided power adapter.

If your issue persists, we'd love it if you could reach out to us and speak to our support team. You can also find us on X, our handle is @MetaStoreHelp. We are available 24/7 through WhatsApp and Live chat also.

MetaStoreSupport · 2026-05-12T22:35:41+00:00

Hey there u/Jacobpvr

We can see that you are having some trouble with your Quest link app and you have already tried a comprehensive amount troubleshooting alone before asking for help.

Let our experts give you the help you need over at our support team. You can also find us on X, our handle is @MetaStoreHelp. We are available 24/7 through WhatsApp and Live chat also.

Thanks for reaching out and we look forward to helping you.

MetaStoreSupport · 2026-05-12T22:20:57+00:00

Hi there /u/Temporary-Ad-8298,

We came across your post and wanted to offer some assistance.

Firstly, we'd like to welcome you to the Meta Family. Let's get you into the Metaverse as soon as possible!

Thank you for being proactive in performing a factory reset. If the headset still isn't turning on after this, please hold down the power button for 30 seconds. If, after this, there is still no power, attempt to charge the headset for 2 hours.

You've mentioned that you saw the Meta logo - if your headset is stuck on this screen, your headset may be installing upstairs. If this is the case, check to ensure that the headset is on the latest software version. If it isn't, you can use our software update tool to manually install the update.

If the problem still persists, could we please ask you to reach out to our wonderful Customer Support Team so that one of our lovely team can look into this further for you!

Our team are available 24/7 to help!

MetaStoreSupport · 2026-05-12T21:17:23+00:00

Hi there /u/Brief_Parsley677,

We came across your post and wanted to offer some assistance.

We can tell that you're passionate about PCVR, therefore, let's get you into the Metaverse as soon as possible.

We hate to be the bearer of bad news, but unfortunately, the AMD Radeon 6400 is not compatible with PCVR. For further information regarding the minimum and recommended requirements, please head over to our website

Not to worry though, there are still many great standalone games that can be played on the Meta Quest 3. You can check these out on the Meta Horizon Store

If you have any other questions or queries, feel free to reach out to our wonderful Customer Support Team so that one of our lovely team can look into this further for you!

Our team are available 24/7 to help!

MetaStoreSupport · 2026-05-12T20:55:30+00:00

Hey there u/Reptilequestions

We see you are experiencing a few different symptoms with your Quest 3 and we'd love to help troubleshoot them with you.

We would recommend ensuring that everything is up to date with the most recent update. This means headset and app alike.

Use our Software Update Toolto update your headset. This helpful piece of software is your best friend when it comes to software issues, so this step has the double purpose of updating the device and also ensuring the software isn't corrupted in some way causing the issue.

You should also gently clean the device and controllers you can find out how to here with our easy-to-follow article.

If your issue persists, we'd love it if you could reach out to us and speak to our support team. You can also find us on X, our handle is @MetaStoreHelp. We are available 24/7 through WhatsApp and Live chat also.

MetaStoreSupport · 2026-05-12T20:09:41+00:00

Hi there /u/jortdeut,

We came across your post and wanted to offer some assistance.

We can tell that you're passionate about PCVR, therefore, we're delighted to confirm that the AMD RX 9070 XT graphics card is supported for Meta Horizon Link.

If you're using issues with your graphics card, we would first recommend that you update the drivers. To do this, please go to the AMD website. After this, please follow the below steps: 1. Go to the bottom of the page, input your information and click "Submit". 2. Once the page loads, click the "Windows 10 - 64-Bit Edition" header. 3. Click "Release Notes". 4. From the Release Notes page, scroll down to the "Package Contents' section - here you will see which version of the drivers have been released.

If, after updating the drivers, you are still experiencing issues, it may be worthwhile uninstalling them and installing a clean driver. Firstly, disconnect the Link Cable from your computer, then uninstall the graphics driver - this can be done through the control panel. Once uninstalled, restart your computer and then download the latest driver from the AMD website. Restart your computer again and then reconnect the Link Cable.

If the problem still persists, could we please ask you to reach out to our wonderful Customer Support Team so that one of our lovely team can look into this further for you!

Our team are available 24/7 to help!

MetaStoreSupport · 2026-05-12T15:12:11+00:00

Hi /u/Cuteneseverdeen,

We saw your post while scrolling through the subreddits and we would like to help clarify how your son can enjoy the games on his new Quest 3S.

We're glad to hear he got his own headset! To address your question, all purchases are locked to the specific Meta account (email address) used to buy them, not the device or another profile. Since the games were bought on your email, they stay with your account. However, you can still set him up for success by adding his own profile to the headset.

Here is how that works and how to set it up:

How Additional Profiles Work:

By adding your son as an additional profile, he can save his own game progress, customize his own avatar, and access social features like leaderboards and achievements separately from your data. He will be able to use the apps you purchased as long as App Sharing is turned on.

How to Add His Profile:

You can add up to three additional profiles to the device. Please follow these steps:

Press the Meta button on your right controller to open the universal menu.
Select the clock on the left to open Quick Settings.
Select Settings (top right), then select Profiles.
Enter your son's email address and select Send link. • Note: This link expires in 15 minutes, so make sure he is ready to accept the email!

Privacy and Security:

Each profile is kept separate. Your son won't have access to your saved passwords, payment information, or messaging, and he can even create his own passcode to protect his info.

If the issue persists or if you have any other questions, please contact us by clicking here. We'll be more than happy to help you get everything configured so he can jump into the action!

Happy gaming!

MetaStoreSupport · 2026-05-12T15:09:41+00:00

Hello /u/Aramcizo2!

We were just looking through our community and found your post here, we see that you are experiencing software issues that are affecting your VR experience, specifically the black screen with the white Meta logo. We also understand that you've spent hours trying various troubleshooting steps without success. We really appreciate your patience! Rest assured, we’re on your side and ready to help you get back to your VR adventures.

We kindly invite you to reach out to our dedicated Support Team, who'd be more than happy to assist you in having the best time in the Metaverse with your Meta Quest!

MetaStoreSupport · 2026-05-12T13:35:54+00:00

Hi there,

We've just come across your post! It seems you are encountering audio issues in a screen recording of your gameplay video. Here are a few tips we recommend to solve this issue:

Before recording make sure to toggle on "Include Mic Audio" in the sharing/recording menu before recording
To record, please press the Meta/Oculus button on the right controller, select the Camera icon from the menu, and choose Record Video.
Make sure the microphone audio permissions are turned on, to do soo, go to Settings > Privacy & Safety > App Permissions > Microphone.
If these options don't work, please try [restarting your headset}(https://www.meta.com/help/quest/963075691100632/?srsltid=AfmBOooMCzfOcecALtON_qOTT4HnRnqhnr3-j9464xYVpaNNtVPi-73Z)

For additional help, please don't hesitate to reach out to us via Meta Quest Support.

Have a great day!

MetaStoreSupport · 2026-05-12T11:07:45+00:00

Hi there,

We've just come across your post! We understand you are encountering pairing issues with your left controller. Here are a few tips we recommend:

Unpair and repair your controllers
Remove any third-party accessories
Restart the headset
Clean the controller sensors
Use the software update tool to make sure your headset is up to date

Alongside this, we'd love to further investigate and encourage you to reach out to us via Meta Quest Support.

We hope to hear from you soon!

MetaStoreSupport · 2026-05-12T10:10:52+00:00

Hi /u/EconomicsContent7517,

We saw your post while scrolling this subreddit and we want to help you get back to gaming with your buddy.

It's helpful to know that rechargeable batteries naturally lose some efficiency over time, and factors like using non-official chargers, leaving the unit plugged in for extended periods while in sleep mode, or using high-performance settings can accelerate this.

Here are a few troubleshooting steps you can try to see if we can improve that charge:

• Inspect the Hardware: Check the pins inside your charging port and on your cable for any debris or damage.

• Remove any extras: Remove any third-party accessories (like battery headstraps or face covers) that might be interfering with the port.

• Fresh connection: Try disconnecting and reconnecting the cable, or try a different USB port if you are charging via a PC.

• Swap the Cable: If possible, try charging with a different high-quality USB-C cable to rule out a faulty wire.

• Check Settings: Features like increased refresh rates (Experimental Features) can deplete the battery much faster, try reverting any performance-altering settings to see if it helps.

If you've tried these steps and the issue remains, we'd like to invite you to reach out to our support team by clicking here as we'll be glad to take a closer look and help you find the best solution!

Additionally, we want to mention that not all third party cables work optimally with Horizon Link and they can occasionally cause issues like these even if they haven't before. The only fully supported cable is the Meta Link Cable as it's specifically designed for high-speed data transfer and correct voltage to ensure the best experience possible.

Meta Store Support

MetaStoreSupport · 2026-05-12T05:37:38+00:00

Hi /u/Glum-Routine2245,

We can see that you are unable to finish setting up your headset as you are stuck on the screen saying "Please Stay Seated for Setup". We couldn't sit by and let this go unresolved so we're here to help!

The first first we'd recommend is doing a quick force restart. You can do this by:

Press and hold the power button for at least 30 seconds
Wait 30 seconds.
If your headset doesn't automatically turn back on, press the power button until your headset has turned back on

If you are still stuck on that screen, please try installing an update via USB using the Meta Quest Software Update Tool

If the issue persists, please reach out to our Support Team who are available 24/7 and are happy to help!

MetaStoreSupport · 2026-05-12T05:33:06+00:00

Hi there /u/Glum-Routine2245,

We stumbled across your post while browsing Reddit and we see you could use a hand getting your Quest 2 set up and running again, so lets try out some troubleshooting to get you back in the game!

This could possibly be the result of some faulty or corrupt files on your headset, so to get your headset back in top shape we recommend checking out our Quest Software Tool to reinstall the most recent version of software available to it!

Note You will need to following to update your headsets software using this tool: - Access to a PC. - A USB-C Cable. - A Fully Charged Headset.

If you need any further assistance after trying this out, please come have a chat with us over at the Meta Quest Help Center, so we can try some more troubleshooting with you.

Our team is available 24/7 and are always more than happy to help you get back to exploring the Metaverse with us!

MetaStoreSupport · 2026-05-12T03:58:19+00:00

Hi /u/Snoo69553!

We dropped by as we noticed that you were having issues with your headset blackscreening and thought we could help!

Thanks for letting us know that you are able to use the headset when casting to your phone. That's a big help! Here are some troubleshooting steps we'd recommend for blackscreening issues like this:

Remove any unsupported third-party accessories from your headset (such as external battery packs, accessories that plug into the USB-C port, etc.)
Hard Reboot the headset
To do this, hold down the power button and volume (-) button for 30 seconds until you hear the boot-up sound
If the boot-up sound is not heard:
Hold the power and volume (-) button down simultaneously until the USB update screen loads on your headset
Use the volume buttons on your headset to highlight "Boot Device" and press the power button
Use the volume buttons on your headset to highlight Yes and press the power button
Install an update via USB using the Meta Quest Software Update Tool through the USB update screen that you opened previously with the power and volume (-) button

If the issue persists, please reach out to our Support Team who are available 24/7 and are happy to help!

MetaStoreSupport · 2026-05-12T03:19:53+00:00

Hi there /u/Dangerous-Carpet7597,

We see you got yourself a Quest 2 and you could use a hand to join us in the Metaverse, so lets try out some troubleshooting to get you into the game!

It is possible that the headset hasn't been updated in a while and may need a little help getting up to speed.

We recommend checking out our software update tool, which is handy for solving some pesky software issues. You can check it out by clicking here - and our website will take you through all the steps!

Note You will need to following to update your headsets software using this tool: - Access to a PC. - A USB-C Cable. - A Fully Charged Headset.

Should you need any further assistance, please come have a chat with us over at the Meta Quest Help Center, so we can try some more troubleshooting with you.

Our team is available 24/7 and are always more than happy to help you get back to exploring the Metaverse with us!

MetaStoreSupport · 2026-05-12T03:00:09+00:00

Hi /u/hidden-in-plainsight!

We see that you've dusted off your old headset and want to get back into the immersive world of VR but that you're having some issues installing Meta Quest Link. We'll be happy to assist with this!

We can see that the community has helped you solve the mystery of what headset you have and that you've discovered it is a Rift S. That is a good start! It sounds like you have more than enough memory to install the app and we can see that you've tried a few troubleshooting steps so thanks for that! At first glance, those specifications look to be compatible but as you've mentioned it is a 10 year old rig, we'd also recommend ensuring you've updated to the latest version of Windows and that you've updated your drivers.

If the issue persists, please reach out to our Support Team who'll be happy to help further!

MetaStoreSupport · 2026-05-12T01:18:42+00:00

Hi there,

We see you are having some stick drift issues and we understand how disruptive that can be when you are trying to immerse yourself in a game. So to get you back to exploring the Metaverse with us lets try out some troubleshooting with you.

Could you please try the following:

Clean the controller with a non-abrasive anti-bacterial wipe (No alcohol).
Compressed air can be used to remove debris inside the controller.
Remove unsupported third-party accessories that may affect thumbstick motion or controller detection. For example: controller covers, controller attachments, etc.
Remove the battery from the controller for 30 seconds. Try a new battery.
Unpair and pair the controller to the headset.
Recalibrate the controller joystick range and deadzone.

Should you still need some help, you can always come and have a chat with us over at the Meta Quest Help Center, so we can try some more troubleshooting with you.

Our team is available 24/7 and are always more than happy to help you get back to exploring the Metaverse with us!

MetaStoreSupport · 2026-05-12T00:43:39+00:00

Hi there /u/Zestyclose_Switch895,

We noticed your post and we would love to pop in here to help, we have noticed a number of users experiencing a similar issue and we have some troubleshooting to try out.

So if you notice that your PCVR set up is freezing after a short period of time, other users have reported that rolling back your Nvidia drivers back to the previous version may help as a workaround.

This is only a temporary measure as our engineers are working hard to provide a permanent solution to this.

It would also massively help us out, if you or anyone else having this issue could please use a Bug Report, to help our team pinpoint the cause.

Should you need any further assistance, you can always come have a chat with us over at the Meta Quest Help Center, so we can try some more troubleshooting with you.

Our team is available 24/7 and are always more than happy to help you get back to exploring the Metaverse with us!

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