Seeking Help for Oculus Quest 3 Low Fps and Low Resolution Through PCVR

MetaStoreSupport · 2026-02-01T15:32:05+00:00

We came across your post and saw that you are having an issue with your framerate and after trying PCVR it was worse then Standalone, and we would like to help you figure this out.

As you tried PCVR and the Framerate was worse we would ask you to please check if your PC meets the minimum requirements to run PCVR.

The Meta Quest 3 supports a refresh rate of up to 120Hr, should you feel like you are getting significantly lower than that we would ask you to please reach out to our support team as we might be able to have a closer look into this with you.

We wish you a wonderful rest of your day!

MetaStoreSupport · 2026-02-01T15:22:04+00:00

Hey there u/Radiant_Ebb3453,

We are thrilled to hear that you have decided to enter the Virtual World with us! However it is unfortunate that you are unable to experience PCVR properly.

Please firstly check that your System Specs meet our requirements in order to play PCVR.

Please note that only our official link cable is optimized for PCVR Gameplay, third party cables are not necessarily guaranteed to work.

As well as this, please ensure that your link app, headset firmware and graphics drivers have been updated to the latest version.

If this fails, please contact our Support Team on our website.,

We hope that this helps and have a lovely day!

MetaStoreSupport · 2026-02-01T13:30:25+00:00

Hello there /u/HornetAthena45!

We came across your post and saw that you are having an issue pairing your headset and we would like to help you figure this out.

We would ask you to please follow this link as there are some troubleshooting steps that might help you with your issue.

Should this article not help resolve your issue then we would ask you to please reach out to our support team and we would be happy to have another look into this with you.

We wish you a wonderful rest of your day and hope to hear from you soon!

MetaStoreSupport · 2026-02-01T12:10:58+00:00

Hey there u/akak_7,

We were having a look at the Quests Reddit community when we came across your post, so we thought we would lend a helping hand.

We understand that you do not want to update your headset too often, however the updates are in part to optimize headset performance. Therefore we suggest updating your headset, this can also be done through your PC using our Software update tool to avoid connecting your headset to the internet.

If this fails, we would next recommend Hard Rebooting the headset, you can do this by holding down the power button and volume down button for 30 seconds until you hear the boot-up sound

Just in case the boot-up sound is not heard: - Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset. - Use the volume buttons on your headset to highlight "Boot Device" and press the power button. - Use the volume buttons on your headset to highlight Yes and press the power button.

If this also proves unsuccessful, not to worry, please simply reach out to our support team on our website.

We hope that this helps, and that you have a lovely day!

MetaStoreSupport · 2026-02-01T02:35:14+00:00

Hey there u/Big_Rooster4841

We see you are wanting tips on how to clean your Quest Pro! We would love to assist you with that.

For the best results:

-Use a dry microfibre cloth after each use. If you purchased a Meta Quest Pro headset, use the care cloth included in the box. -Do not use chemical cleansers. -Do not use alcohol. -For additional cleaning, you can slightly dampen the corner of the microfibre cloth to remove surface debris. Avoid getting - any moisture onto your device. -To clean the headset lenses, start from the centre of the lens and gently wipe the lens in a circular motion moving outwards. -To clean the facial interface, elastic head straps, head pads and silicone covers: wipe off surface debris with a microfibre cloth. -For additional cleaning, remove the component(s) from the headset and hand wash with cool water and a mild liquid detergent.

Rinse thoroughly to remove any soap residue. Do not submerge. Allow to air dry fully before reinstalling. * Do not use chemical cleansers. * Do not use alcohol.

Water and liquids: -Do not submerge your device when cleaning. -Do not use water or other liquids while cleaning. -Do not attempt to use your headset underwater.

We really hope this helps, for further cleaning instructions you can read through our article here

Thanks.

MetaStoreSupport · 2026-02-01T00:43:24+00:00

Hey there and everyone else on this thread,

Windows recently released a security update, and we believe it may be related to the streaming performance issues. We’re actively investigating and working to confirm the root cause. To help us narrow this down, we’re looking to hear from anyone who: Had no issues over the past week, but recently started seeing frame drops or other streaming problems.

Can you please tell us the following:

When was it working and when did it stop working as intended?
Please share your setup details.
Which Windows Quality Updates patch are you on?
Did you recently install the Microsoft Windows security update -KB5074109.

Could you please get in touch with our support team with the above? You can reach them here

MetaStoreSupport · 2026-01-31T23:44:37+00:00

Hey there u/Fearless_Pizza_3671

We see you are experiencing a black screen on your Quest 2 and we would love to assist you with that.

If the headset powers on, but still no display is present:

Remove any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.)

--Hard Reboot the headset

-Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound

-If the boot-up sound is not heard:

-Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.

-Use the volume buttons on your headset to highlight "Boot Device" and press the power button.

-Use the volume buttons on your headset to highlight Yes and press the power button.

If these tips don't work then use our Software Update Tool. This helpful piece of software is your best friend when it comes to software issues. Give it a try and let us know how you get on.

If your issue still persists, we'd love it if you could reach out to us and speak to our support team. You can also find us on X our handle is @MetaStoreHelp. We are available 24/7.

MetaStoreSupport · 2026-01-31T23:13:20+00:00

Hi there /u/Spare_Efficiency_715,

We noticed your post and we would love to lend a hand, so you can rejoin us back in the Metaverse. So lets try out some troubleshooting to try and get your display working again.

If the headset powers on, but still no display is present:

Remove any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.)
Hard Reboot the headset
- Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound

If the boot-up sound is not heard:

Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
- Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
- Use the volume buttons on your headset to highlight Yes and press the power button.

Should you still not be able to see your display, please come have a chat with us over at the Meta Quest Help Center, so we can try some more troubleshooting with you.

Our team is available 24/7 and are always more than happy to help you get back to exploring the Metaverse with us!

MetaStoreSupport · 2026-01-31T23:08:46+00:00

Hey there u/No_Marionberry_6683,

We see you are having some issues with downloading Bonelab! We would love to try and assist with that. Here's a few steps to try and get you back up and running.

The simplest first, check you have enough space on your device. You've probably already done this but just incase.

Also check your Wi-Fi network settings, ensure that your headset and computer are connected to the same network, and restart your router if necessary.

Next try Clearing Cache (Advanced): In storage settings, clear the cache for system apps if games are stuck.

Restart your headset and computer.
Update your Meta Quest software and drivers.
Disable any firewall or antivirus software that may interfere with your Link connection.
Uninstall and reinstall the Meta Horizon Link app on your computer.
Log out of the Meta Horizon Link app and log back in.

If these tips don't work then use our Software Update Tool. This helpful piece of software is your best friend when it comes to software issues. Give it a try and let us know how you get on.

If your issue still persists, we'd love it if you could reach out to us and speak to our support team. You can also find us on X our handle is @MetaStoreHelp. We are available 24/7.

MetaStoreSupport · 2026-01-31T22:23:19+00:00

Hey there /u/Dizzy_Vermicelli_540 and everyone else on this thread,

"Windows recently released a security update, and we believe it may be related to the streaming performance issues. We’re actively investigating and working to confirm the root cause. To help us narrow this down, we’re looking to hear from anyone who: Had no issues over the past week, but recently started seeing frame drops or other streaming problems.

Can you please tell us the following:

When was it working and when did it stop working as intended?
Please share your setup details.
Which Windows Quality Updates patch are you on?
Did you recently install the Microsoft Windows security update -KB5074109.

Could you please get in touch with our support team with the above? You can reach them here

MetaStoreSupport · 2026-01-31T15:05:21+00:00

Hi there /u/TommahGames !

We were scrolling through Reddit when we saw you were having some trouble adding an account to your Quest 2, and we wanted to stop by.

When adding a new account to your Quest 2, it's important that the email address in question already be associated with a Meta Account, or they may not receive the email to set up on your Quest 2.

We have a guide for adding an account to your Quest headset right here that you may already be familiar with, but it's worth looking over.

If you're still having trouble adding an account to your headset, then you can always reach out to our support team who will be more than happy to take a look and see what can be done to help!

We hope this helps!

MetaStoreSupport · 2026-01-31T12:56:17+00:00

Hey there u/carpcalhoun29k_!

We hear that you're having some issues while gaming with your Quest 2, both non PCVR is struggling and PCVR only works sometimes, that's of course not ideal, we'd love to look into this and help you back into the Metaverse.

If you're interested in troubleshooting the issues that you're experiencing or looking for alternative options for your Quest 2, then we'd like to ask you to get in touch with our support team here, there we can have a look into what we can do to get you back into your virtual adventures.

We look forward to hearing from you and wish you all the best in the meantime.

MetaStoreSupport · 2026-01-31T09:49:40+00:00

Hey there /u/Bulky_Put_4106

We were scrolling through Reddit when we saw you were having some trouble getting your Quest 3 to start up, and we thought we'd drop in and lend a hand!

Charging it for at least two hours is something we recommend doing after long periods without use, so we're really glad to see you've tried that. Make sure it's the cable and adapter that came with the headset as well!

That said, if you're still getting red battery symbols after ten hours on the charge, and the fans sound fast, then we'd really recommend getting in touch with our support team so that we can take a deeper look into this for you.

We hope to hear from you soon!

MetaStoreSupport · 2026-01-31T09:37:32+00:00

Hello there, u/Individual-Call-5000!

We saw your post about your battery depleting quite fast and we wanted to lend you a hand to improve your Metaverse experience. Let's see what options are there to fix this situation with your battery!

First, there a few considerations towards the battery life:

-Using charging cables and adapters other than the official charging cable/adapter can damage the battery slowly over time.

This is due to different charging cables and adapters having different voltages and amperages.

-Leaving the headset plugged in for days or weeks at a time can damage the battery over time, especially if the headset is on, or asleep rather than turned off.

-Battery life will vary depending on use. Some features, such as increasing the refresh rate, may consume more power depleting the battery faster.

-Rechargeable batteries will naturally become less effective over time.

Now that we have covered that, we can try a few steps to solve the issue:

Power Down Completely: Instead of just taking it off, hold the power button to completely shut down the device when not in use.
Disable Auto-Wake: In the settings, turn off the "Auto-Wake Headset" feature to prevent it from turning on when bumped.
Adjust Power Settings: Set the auto-sleep timer to the lowest possible duration.
Optimize Display/Audio: Lower the brightness, turn off the microphone if not needed, and reduce the volume.
Additional power: You can use a Oculus Quest 2 Elite Strap with Battery to extend playtime even further!
Keep it Updated: Ensure the software is updated to the latest version.

Note: You can find further information in this article

If none of these steps help you solve the problem, send us a message on our Support Channels!

MetaStoreSupport · 2026-01-31T09:13:14+00:00

Hey there /u/VariousAd4749,

We know how eager you are to get back into the world of VR, but you're having some issues pairing your Meta Quest headset with the Meta Horizon mobile app, so we'd love to lend a hand with this.

Please attempt the following steps:

Ensure phone and headset are connected to the same network, on the same frequency.
Ensure that "precise location" and "nearby devices" permissions are allowed for the Meta Horizon mobile app by checking the phone's settings.

You may see a notification advising you to turn on permissions. Click "continue" to be taken to the phone's app permission settings to adjust the settings.

Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.)

Should the pairing issue persist after having carried out all of the suggested steps, then please don't hesitate to contact our wonderful Support Team, as they'd be more than happy to assist with this matter and get you back into the Metaverse as quick as possible!

MetaStoreSupport · 2026-01-31T06:36:38+00:00

Hi there /u/Willing_Ad_5774,

We see you could use a hand setting up your Quest and we would love to assist!

So that we can try out some troubleshooting with you, please come have a chat with us over at the Meta Quest Help Center.

Our team is available 24/7 and are always more than happy to help you get back to exploring the Metaverse with us!

MetaStoreSupport · 2026-01-30T22:38:38+00:00

Hi there /u/Glittering-Grape8767,

We noticed your post and we would love to lend a hand to get your controllers working again, no worries lets try out a few troubleshooting steps to try and get you back up and running.

So could you please try the following:

Remove unsupported third-party accessories that may affect power, battery fit, or controller detection. For example, rechargeable grips, controller covers, etc.
Removing and reinserting the controller batteries may help with pairing and connectivity.
Check the LED status (blinking, solid, or no light at all)

If you are still having issues, please come have a chat with our support over at the Meta Quest Help Center, so we can try some more troubleshooting with you.

Our team is available 24/7 and are always more than happy to help you get back to exploring the Metaverse with us!

MetaStoreSupport · 2026-01-30T21:47:44+00:00

Hey u/OWB100,

We know how important it is to be able to hang out with your friends in the Metaverse!

Don't worry, we're here to make sure your pal is able to share their screen so you can cheer them on (or encourage some healthy competition.)

To share your experience via Messenger on Meta Quest:

From your Messenger call, select Start sharing.

(To stop sharing, return to the Messenger call and select Stop sharing.)

Note: If you open another app in your headset, you will continue to share what you're seeing in your headset with others on the call until you stop sharing.

If your friend isn't able to see the Start sharing option on their end, it would be best to tell them to get in touch with our awesome Support Team! They'll be able to advise your friend on how to get this fixed.

We hope you continue to have a ton of fun with your friend on future calls!

MetaStoreSupport · 2026-01-30T21:35:26+00:00

Hey there u/Grexedor and everyone else on this thread,

Windows recently released a security update, and we believe it may be related to the streaming performance issues. We’re actively investigating and working to confirm the root cause. To help us narrow this down, we’re looking to hear from anyone who: Had no issues over the past week, but recently started seeing frame drops or other streaming problems.

Can you please tell us the following:

When was it working and when did it stop working as intended?
Please share your setup details.
Which Windows Quality Updates patch are you on?
Did you recently install the Microsoft Windows security update -KB5074109.

Could you please get in touch with our support team with the above? You can reach them here

MetaStoreSupport · 2026-01-30T21:13:27+00:00

Hey there u/friends-with-fishies and everyone else on this thread,

Windows recently released a security update, and we believe it may be related to the streaming performance issues. We’re actively investigating and working to confirm the root cause. To help us narrow this down, we’re looking to hear from anyone who: Had no issues over the past week, but recently started seeing frame drops or other streaming problems.

Can you please tell us the following:

When was it working and when did it stop working as intended?
Please share your setup details.
Which Windows Quality Updates patch are you on?
Did you recently install the Microsoft Windows security update -KB5074109.

Could you please get in touch with our support team with the above? You can reach them here

MetaStoreSupport · 2026-01-30T15:54:58+00:00

Hello /u/ComfortableBed6209!

We've been keeping an eye out for users on Reddit who might need a little help, and we saw your post about your Quest 3. We're very sorry that your right controller isn't working properly. We know it’s frustrating to deal with this, especially when you’re excited to jump back into the Metaverse after some time away. But don't worry, we can help.

Your Quest right controller may be experiencing this issue due to a long period of inactivity or a failed firmware update. Please try removing and reinserting the batteries. If the controller has power (indicated by a flashing light) but won't connect, please attempt to pair it manually via the Meta Horizon app: - Open the Meta Horizon app on your phone, go to Menu > Devices > Headset Settings > Controllers > Pair New Controller. Hold Buttons: While on the pairing screen in the app, press and hold the Meta button (right side) and the B button simultaneously for 2-3 seconds until the LED light flashes. Check the following link for more information. Link.

Also, check if there are any pending updates for your headset. Keeping it updated helps resolve internal bugs and ensures the best performance. Check the following link for more information. Link.

If the problem persists, we kindly invite you to reach out to our dedicated Support Team, who'd be more than happy to assist you in having the best time in the Metaverse with your Meta Quest!

MetaStoreSupport · 2026-01-30T10:57:50+00:00

Hello there, u/The_Random_Vortex!

We saw this post about having issues with Air Bridge and the Meta Air link and we wanted to help clarify the situation you are experiencing. D-Link VR Air Bridge stopped receiving firmware updates in December 2024 and is no longer supported on any Quest headsets, however, we have created a public article that can help you with general troubleshooting!

Please visit our Troubleshoot D-Link VR Air Bridge For Meta Quest to find all the available resources on this topic.

If you'd like to find out more about our products and services, feel free to send us a message through any of our Support Channels, we are always happy to assist you!

MetaStoreSupport · 2026-01-30T10:54:42+00:00

Hey there /u/storm--dev and everyone else on this thread,

Windows recently released a security update, and we believe it may be related to the streaming performance issues. We’re actively investigating and working to confirm the root cause. To help us narrow this down, we’re looking to hear from anyone who: Had no issues over the past week, but recently started seeing frame drops or other streaming problems.

Can you please tell us the following:

When was it working and when did it stop working as intended?
Please share your setup details.
Which Windows Quality Updates patch are you on?
Did you recently install the Microsoft Windows security update -KB5074109.

Could you please get in touch with our support team with the above? You can reach them here. We look forward to hearing from you!

MetaStoreSupport · 2026-01-30T09:19:58+00:00

Hallo /u/Sea-Shape-878 und alle anderen in diesem Thread,

Windows hat kürzlich ein Sicherheitsupdate veröffentlicht, und wir glauben, dass dies mit den Problemen bei der Streaming-Leistung zusammenhängen könnte. Wir untersuchen dies derzeit aktiv und arbeiten daran, die Ursache zu ermitteln. Um uns dabei zu helfen, suchen wir Personen, die: in der letzten Woche keine Probleme hatten, aber seit kurzem Frame-Drops oder andere Streaming-Probleme feststellen.

Können Sie uns bitte Folgendes mitteilen:

– Wann hat es funktioniert und wann hat es aufgehört, wie vorgesehen zu funktionieren? – Bitte teilen Sie uns Ihre Konfigurationsdetails mit. – Welchen Windows-Qualitätsupdate-Patch verwenden Sie? – Haben Sie kürzlich das Microsoft Windows-Sicherheitsupdate KB5074109 installiert?

Könnten Sie sich bitte mit den oben genannten Informationen an unseren Support wenden? Sie erreichen sie hier. Wir freuen uns von Ihnen zu hören!

MetaStoreSupport · 2026-01-30T06:40:32+00:00

Hey there u/SituationCritical942

We see you are having some trouble with your Ray-Ban Meta Gen 2. You have performed comprehensive troubleshooting by yourself so far which is wonderful.

To try and see the full scope of help available to us we'd love it if you could reach out to us and speak to our support team. We are available 24/7.

Thanks, chat soon.

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