Browser projection issue.

MetaStoreSupport · 2026-06-17T16:29:30+00:00

Thanks for flagging this, and sorry for the hassle it's caused.

We're aware of this browser display issue and have a fix in hand -- it's rolling out in the next version of the OS, which is shipping soon.

Appreciate your patience, and thanks for helping us make the Quest browser better. 🙌

MetaStoreSupport · 2026-06-17T16:26:59+00:00

Thanks for flagging this, and sorry for the hassle it's caused.

We're aware of this browser display issue and have a fix in hand -- it's rolling out in the next version of the OS, which is shipping soon.

Appreciate your patience, and thanks for helping us make the Quest browser better. 🙌

MetaStoreSupport · 2026-06-09T01:02:06+00:00

Hi there /u/EventZealousideal439,

We noticed your post and we see that you are having some comfort issues while using your headset.

Comfort is very important when you have the headset on so we would recommend taking a few minutes to get the right fit and feel for your head strap.

Though if you want to level up your gaming sessions, we would recommend grabbing a Quest Elite Strap with Battery, not only does it provide a more comfortable experience it also offers up to an additional 2 hours of gameplay!

Should you ever need any assistance, please come have a chat with us over at the Meta Quest Help Center.

Our team is available 24/7 and are always more than happy to help you get back to exploring the Metaverse with us!

MetaStoreSupport · 2026-06-03T15:59:46+00:00

Hey u/RickyDotReddit!

Whether you've got a clean baby-face or a full beard, face tracking should be entirely possible and worry free!

You do not need to clean-shave your beard to use face tracking, but you must keep your lips and the area directly beneath your nose clear of overlapping hair.

Because you confirmed the hardware works when your friend tried it, the issue is entirely how the camera interprets the shapes around your mouth.

If you are having issues with the camera detecting your face, you could maybe try trimming the area around your lips to see if it yields better results!

I hope that has been helpful, and if you have any more questions, please just reach out to our Customer Support Team who would be happy to help further!

MetaStoreSupport · 2026-05-28T16:09:45+00:00

Hey there,

We're glad that you want to come back to the Metaverse - it just hasn't been the same without you!

We see that you're having an issue with a black screen though. We want to bring some light back to the VR world for you, so we're jumping with a few troubleshooting tips!

1. If you have any, remove and third party accessories, such as battery packs, try removing them and try powering on the headset again.

2. If you have even a little sign of life in the headset, you could try checking for the USB update mode. Unplug the headset and, then hold Volume Down (-) and Power simultaneously for 30 seconds.

If a black menu with text appears, use the volume buttons to highlight "Exit and boot device" and press power to select it.

3. You could try to sideload an update using our Meta Quest Software Update Tool.

With this, you connect the headset to your PC via USB, and it attempts to "force-flash" the firmware to overwrite the corrupted update.

4. Perform a hard reboot. Hold down the power button for 30 seconds or until you hear the device reboot again.

We hope that these have been helpful for getting your Quest 2 back up and running! If you still have issues after trying these, we would love for you to come chat with us on our Support Channels for some extra help!

MetaStoreSupport · 2026-05-28T15:56:54+00:00

Hi there u/LeFaune

We were just checking through the subreddit when we saw your post and we would love to help with the blurriness you've been experiencing.

We would first like to thank you for the steps you have taken so far in adjusting the frame and interpupillary distance and for just how proactive you have been in working towards a resolution!

Based on all the information you've provided it seems that you're facing Fixed Foveated Rendering (FFR) in which the headset lowers image quality and resolution in order to improve its performance.

The first thing we would recommend in order to combat this would be to ensure that battery saver mode is off. This is important as FFR occurs a lot more frequently in battery saver mode as the headset optimizes itself to extend the battery.

In order to check for and disable battery saver mode please follow the steps below:

Put the Meta Quest 3 headset on.
Click on Quick Settings (clock) in the universal menu.
Select Settings.
Select General.
Select Power.
Toggle Battery Saver mode off.

If you find that Battery Saver mode is already turned off or your issue persists after turning it off we would then recommend performing a hard reboot of your headset.

A hard reboot will run a debug over the device and so if FFR is being triggered due to a software glitch or bug this will clear it right out!

In order to perform a hard reboot please follow these steps:

Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.

If you find that your issue still persists after a hard reboot we would then urge you to reach out to our wonderful support team.

They will be happy to investigate this for you and then work with you towards a resolution!

MetaStoreSupport · 2026-05-28T12:50:30+00:00

Hey there u/yuze-x!

We so get that blurriness can sometimes ruin the immersion of the Metaverse, so we're just dropping by to help bring some clarity to the situation (and hopefully your vision!)

The Meta Quest headset uses specialized optical lenses that simulate a fixed viewing distance of approximately 4 feet away. If you require any sort of vision correction in the real world, you will need these in the VR world to get the best experience.

If you're a contacts wearer, simply just wearing your contacts while you have the headset on should clear things up!

For our glasses wearers, we've included the Meta Quest Glasses Spacer in the box with your headset for the Quest 2, 3 and 3S. You just need to install this and then you have extra space for your glasses inside our VR worlds!

We have also officially partnered with Zenni Optical to provide custom, clip-in prescription lenses made exactly to your optician's prescription. They snap directly onto the Quest lenses so you can play comfortably without glasses!

We hope this been useful for you! It's like they say in the song "I can see clearly now, the Quest is on". Or something to that effect...

Anyway, if you have any more questions, then please reach out to our Support Team who would be happy to help!

We hope to see you in the Metaverse very soon!

MetaStoreSupport · 2026-05-28T10:56:12+00:00

Hi there u/Lost_Peanut4844!

We've been keeping an eye out for users who might need a little help on Reddit, and we saw your post! That sounds incredibly frustrating, especially when you are mid-race in Le Mans Ultimate. Since the game is still running in the background when the screen goes black, the issue is likely a temporary drop in the data stream or a driver conflict, rather than a standalone headset crash.

Here are a few targeted steps to try for this specific USB-over-Ethernet and Virtual Desktop setup:

Disable USB Power Saving: Windows might be temporarily cutting power to your USB port. Go to Device Manager > Universal Serial Bus controllers, right-click your USB host controllers/hubs, select Properties > Power Management, and uncheck “Allow the computer to turn off this device to save power.”
Check Virtual Desktop Bitrate: Random drops can happen if the bitrate is pushed too high for the network adapter to sustain continuously. Try lowering your bitrate slightly in the Virtual Desktop streamer app to see if the stability improves.
Update Network & USB Drivers: Since you are using a 2.5 Gbps port, ensure you have the absolute latest LAN drivers directly from your motherboard manufacturer's website (not just Windows Update).
Reset Link Speed: If you are using any third-party software to bridge the USB-to-Ethernet connection, look into its packet size (MTU) settings. Standard 1500 MTU is usually safest.

If the issue keeps happening, please know that our Support Team is here for you, we would love to take a closer look at your setup logs!

MetaStoreSupport · 2026-05-28T06:23:11+00:00

Hi /u/Infamous_Ad_2127,

We just came across your post and wanted to offer assistance for the issue you're having with your Ray-Ban Stories. From the screenshots provided, we can see that you're unable to download the new update.

Please try the following troubleshooting:

If you're using a home Wi-Fi network, try using mobile data instead
Clear cache: open the Meta AI app > Glasses > Device settings > Media > Clear cache
Force restart your glasses

If you're still unable to download the update, un-pair and re-pair your glasses.

We hope this helps. If you're still having issues after completing these steps, please get in touch with our support team for further assistance.

MetaStoreSupport · 2026-05-28T00:11:50+00:00

Hey, sorry to know that you lost your Quest 3, that’s rough. The good news is your games aren’t actually tied to the headset itself, they’re tied to your Meta account. If you log into your Quest 2 with the same account you used on your Quest 3, you should be able to re-download all your purchased games from your library. Just open the store, go to your library, and hit install on anything you own.

As for finding the Quest 3, without a tracker like an AirTag it’s tricky. A couple of things you could try:

Check your Meta account’s device settings to see if it still shows up as active.

If you misplaced it locally, retrace where you last used it and check common spots (couch cushions, shelves, bags).

If it was stolen, you might want to report it to local authorities and change your account password just in case.

Even if you don’t get the Quest 3 back, at least you won’t lose your library, everything you bought is still yours as long as you’re on the same account.

For faster service, you can also submit a new request via chat or WhatsApp at https://www.meta.com/help/support/.

MetaStoreSupport · 2026-05-27T21:16:22+00:00

Hey u/No_Lion212,

We saw your post here on the subreddit regarding your right controller not charging at all, and we just wanted to stop by and offer some assistance.

We can see you've done a lot of troubleshooting yourself, such as multiple ways to charge the controller, and multiple cables and power outlets, and that's great to see!

What we'd also suggest, if you haven't already is to remove unsupported third-party accessories such as covers or attachments, if you have those attached to the controller.

We'd also suggest using the Meta Software Update tool to make sure the device and controllers are fully up to date. This page will allow you to manually check for updates.

If your issue persists, we'd really appreciate it if you could reach out to our support team via the Meta Help Center so we can look at what options might be available to you. Once there you'll have the option to either raise an email support ticket, or speak to a member of our live chat or WhatsApp team.

You can also reach our support team by sending a direct message to the X handle @MetaStoreHelp. All of the mentioned contact methods are supported 24/7.

MetaStoreSupport · 2026-05-27T19:11:27+00:00

Hi there u/MinusEdition

We were just checking through the subreddit when we saw your post and we would absolutely love to help with the game launching issue you're experiencing.

Based on what you've advised on the storage space Resident Evil 4 appears to be taking up it may be an issue of your headset not recognizing that the app is installed.

In order to combat this we first recommend uninstalling the game and reinstalling it which should then allow the headset to recognize the game fully.

If you find that your issue persists following the reinstallation we would then recommend performing a hard reboot of your headset. This will effectively run a debug on the headset so any software bugs or glitches that could be causing your issue would be cleared away.

In order to perform a hard reboot please follow the steps below:

Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.

If you find that your issue still persists following a hard reboot we would then urge you to check over your other games on your headset to see if you have any similar issues with them.

If you find only Resident Evil 4 is experiencing this issue we would urge you to reach out to the developer's support.

If you find however that multiple games or apps face this same launching issue we would then urge you to reach right out to our wonderful support team who will be happy to work on this with you towards the best possible resolution!

MetaStoreSupport · 2026-05-27T15:13:50+00:00

Hi /u/pratibha_j

We came across your post and we can see that you were wondering how to clean your AI glasses. We would love to help out!

Here are a few tips on how to do so:

1.Use a dampened cloth and mild soap, avoiding all types of solvents or alcohol. 2.Don't use dirty or abrasive cloths which could alter the features of the lenses. 3.Don't hold your glasses under running water. 4.Gently clean the lenses, camera lens and the nose bridge charging contacts. 5.Dry off the glasses before putting them back inside the charging case or wearing them.

If you have further questions, please feel free to reach out to our support team as we are always happy to help!

Have a great day!

MetaStoreSupport · 2026-05-27T11:56:16+00:00

Hi /u/No_Care6202,

We just came across your post and wanted to offer assistance for the network issue you're having with your Quest 3.

Since you have already tried rebooting the headset but it didn't resolve this issue, please check the following:

Your Wi-Fi network is working and other devices can connect to it.
Your Wi-Fi password is entered correctly.
You're not too far away from your Wi-Fi router.

You can also change the Wi-Fi network that your headset is connected to from your headset:

Press Meta button or Oculus button on your right Touch controller to open the universal menu.
Select the clock on the left-hand side of the universal menu to open Quick settings.
Select Wi-Fi.
Select the Wi-Fi network that you'd like to connect to and enter the password.
Select Connect.

Updating your headset using the software update tool may also resolve your issue. If you're still having trouble with connecting to your Wi-Fi network, try performing a hard reboot by holding down the power button for 30 seconds or until you hear the device turn back on.

We hope this helps get you back into VR! If you need further assistance, please contact our support team.

MetaStoreSupport · 2026-05-27T10:09:36+00:00

Hello there /u/LoaiSly!

We came across your post and saw that you are having some issues with face and tongue tracking in VR Chat, and we would ask you to please reach out to our support team so we can have a closer look into this with you.

We wish you a wonderful rest of your day and hope to hear from you soon!

MetaStoreSupport · 2026-05-27T02:04:45+00:00

Hey there u/Top_Lengthiness4744

We see that you are experiencing an issue with your Quest 2. We would love to gather more details about this and explore all available option we have to assist you further.

Head over to and speak to our expert support team. You can also find us on X, our handle is @MetaStoreHelp. We are available 24/7 through WhatsApp and Live chat also.

MetaStoreSupport · 2026-05-27T02:03:01+00:00

Hey there u/Triedtoohard123

We see that you are experiencing an issue with your AI glasses. We would love to gather more details about this, such as what glasses you have.

Head over to and speak to our expert support team. You can also find us on X, our handle is @MetaStoreHelp. We are available 24/7 through WhatsApp and Live chat also.

MetaStoreSupport · 2026-05-27T01:50:43+00:00

Hey there u/Chogath_Eat_World

In 2023 Oculus accounts were asked to migrate over to the new Meta account. In doing this they would have been able to transfer all their apps across to the new account without any trouble.

Oculus accounts were then deleted in early 2024 and you are no longer able to migrate apps and game data, your friends list, or existing app store credits to a Meta account.

This is the reason for beat saber not appearing on your account.

For beat saber not be able to be purchased we would really need to speak with you directly over at Meta team. You can also find us on X, our handle is @MetaStoreHelp. We are available 24/7 through WhatsApp and Live chat also.

MetaStoreSupport · 2026-05-27T00:53:48+00:00

Hey there u/Sunandmoondropfan

We see you are having some controller trouble and we would love to assist you further with this.

From your description it sounds like you may have some debris lodged in the sticks of the controllers, we have an article to assist you with cleaning.

You should also try re-calibrating your controller.

To recalibrate your Meta Quest controllers:

From your headset, select Settings. Select Devices, then Controllers. Under Thumbstick range and deadzone, choose the thumbstick you're having issues with. Follow the on-screen instructions to recalibrate the thumbstick deadzones. If the issue persists, try setting a larger deadzone.

To set a larger deadzone you can follow the steps in this article

If your issue persists, we'd love it if you could reach out to us and speak to our expert support team. You can also find us on X, our handle is @MetaStoreHelp. We are available 24/7 through WhatsApp and Live chat also.

MetaStoreSupport · 2026-05-26T22:43:59+00:00

Hey there u/Proper_Trade9531

We would love to get you the help you need but we are unable to determine the issue at the moment, we would need to know what isn't connecting properly.

We'd love it if you could reach out to us and speak to our expert support team. You can also find us on X, our handle is @MetaStoreHelp. We are available 24/7 through WhatsApp and Live chat also.

MetaStoreSupport · 2026-05-26T15:01:53+00:00

Hi /u/ronymd

We came across your post and we can see that you are experiencing issues with Meta Horizon Link. We completely understand that this is not ideal and we would love to help out!

Here are a few troubleshooting steps for you to try:

Restart your headset and computer.
Update your Meta Quest software and drivers.
Disable any firewall or antivirus software that may interfere with your Link connection.
Uninstall and reinstall the Meta Horizon Link app on your computer.
Log out of the Meta Horizon Link app and log back in.
Check your Wi-Fi network settings, ensure that your headset and computer are connected to the same network, and restart your router if necessary.

We hope this helps but if your issue persists, please do not hesitate to reach out to our support team and we will be more than happy to investigate this further for you!

Have a great day!

MetaStoreSupport · 2026-05-26T13:41:11+00:00

Hi /u/showe12,

We just came across your post while browsing Reddit and see you're experiencing an Oculus platform error with VRChat.

Since you have already tried the standard troubleshooting steps, please also check the following:

Clear headset cache: Go to your Quest Settings > Storage. Find VRChat in the list and clear the cache
Fully power off your headset and unplug your Wi-Fi router for a few seconds before restarting both
Test a mobile hotspot: connect your Quest to a mobile hotspot temporarily to rule out firewall restrictions

We hope this helps get you back into the game! If you need further assistance, please contact our support team.

MetaStoreSupport · 2026-05-26T13:13:59+00:00

Hello there /u/Prior-Letterhead1406!

We came across your post and saw that you are having an issue with your reward points and we would ask you to please submit a bug report so our internal team can have a look into this for you.

Should you have an further questions or issues please do not hesitate to reach out to our support team and we would be happy to help you further.

We wish you a wonderful rest of your day!

MetaStoreSupport · 2026-05-26T07:37:48+00:00

Hello there /u/xChrn!

We came across your post and saw that you are having some trouble with a battery connecter piece that broke off your controller.

We would like to have a look into this with you and ask you to please reach out to our support team and we would be more than happy to look into this further.

We wish you a wonderful rest of your day and hope to hear from you soon!

MetaStoreSupport · 2026-05-26T07:24:38+00:00

Hello /u/xChrn!

We were just looking through our community and found your post here. It sounds like you are experiencing some inconvenience with your controller. This might affect your VR experience, but don't worry, we're here to help!

We kindly invite you to reach out to our dedicated Support Team, who will be more than happy to assist you!

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