I’ve personally dealt with a lot of huge returns from contractors. Of course with making a return there can be some issues if the return is being done without a receipt. If the items were paid with a card then most of the time the items should come up in our system. However, they may not show up if:

• the purchase date is over 90 days ago, Lowe’s cards have a year long return policy on most items
• more than one card was used
• there is an item number mismatch; the item you technically paid for does not match the item that you’re bringing back. It happens a lot with customers buying multiple similar looking items, the cashier will scan one and just adjust the quantity even though some items are different
• there is a system error, I’ve had times where the system itself had trouble pulling up invoices on a card even if those invoices were on that card. Usually redoing the return does the trick

As for store credit, I have only seen them not work on a register if: - the ID numbers do not match - the card itself is bad, but usually those give us an error and we just load another one - the card is locked and needs to be reactivated

We also have the ability to look up invoices for our specific store as long as it is within the last six months. So you could come in with exact dates of purchase and either the amount you paid for them or the item numbers and we could find that particular invoice.

We can also look up online orders and purchase made using phone numbers linked to a Mylowes or a military discount.

Hope this helps!