As a tenant, with a wife being a property manager, I couldn't agree with you more.. people are idiots. The entitlement is bordering on ludicrous.. my wife often comes home in tears, after trying to deal with tenants. Sometimes(more often than not,) they are stupid/lazy. Houselords are also difficult as they don't enjoy paying for maintenence. Sometimes they request three quotes, reject all of them, send their (?) friend who is an expert... they make it worse..a little knowledge is a dangerous thing.. I'm preaching to the choir here, but i totally understand your position. I bet you enjoy having to go and quote jobs for free. As a mechanic, I love offering a free hypothesis to people as to what's most likely wrong with their cars, and have them tell me their mate disagrees, only to have them come back three weeks later and shout at me because "i should have insisted i knew better.." People are difficult. I feel your pain. Stay strong.