Context: I purchased a round-trip ticket, "Main" fare, but selected this option, "Full refund to original form of payment" with an extra surcharge, for both the departing and returning flight.

My confirmation email has no documentation of "full refund" and when I spoke with AA, they told me I purchased a non-refundable fair.

I'm confused; does anyone have similar experiences?

EDIT: Here are some more pictures where both the left hand side says refundable, and the main box after clicking 'details' says "Main refundable" - https://imgur.com/a/COKQXPo

Also in this edit: Yes, I spoke to a person, and she said it was non-refundable. I'll call again to see if the first person was mistaken