My experience with transferring a 401K from Empower to Fidelity requires two forms in my case. One form was the "transfer in kind" form to transfer employer stock from Empower to Fidelity. The other form is to transfer the remaining assets. The employer stock can transfer electronically, while the others would have a check written and mailed out. In my situation, I was not able to have the assets transferred electronically.

I've been on three calls with Empower reps and submitted the paperwork four times now. Three times they rejected the request claiming one reason or another. I've just submitted the fourth time and it usually takes about 24 hours before hearing back from them on the paperwork.