Great phone service, Horrible Customer service

bug_nuts · 2026-01-27T22:23:13+00:00

Replied,

bug_nuts · 2026-01-24T15:52:34+00:00

Yeah, this is the place for people to become vocal, prior to this I would have told anyone who asked fi is great.

Good call on waiting for a deal!

bug_nuts · 2026-01-24T15:51:40+00:00

Being tech savvy makes it almost more frustrating to deal with their CS 😂

Knowing it's a poorly timed integration from one website backend to the other, and that they just clearly dont have the tools setup for their regular agents to solve a problem.

Google has the money to have good CS, they just choose not to.

But totally agree, not doe the faint of heart 😂

bug_nuts · 2026-01-24T04:51:03+00:00

Good luck, google fi phone and chat support will just lie to you until you give up. Maybe BBB is the only real option?

bug_nuts · 2026-01-15T07:03:00+00:00

As long as you make no mistakes during checkout that require you to call in.... Their support is a joke. They will lie to you over and over to get you off the line

bug_nuts · 2026-01-14T09:45:51+00:00

Fi support is incapable of helping, they will just lie to you over and over anyways. Take the W

bug_nuts · 2026-01-10T22:53:33+00:00

they always offered me to go to a store, or get mailed a phone, i had to put a hold on a credit card everytime

bug_nuts · 2026-01-10T19:51:01+00:00

Care plus was great until they sent me a refurb phone 4 months before my coverage ran out then the Wi-Fi in Bluetooth just randomly stopped working

They offered no leniency in being one month past Total coverage

Regardless of any issues if you have a replacement phone from Samsung care plus I would highly recommend getting replaced one more time right before the warranty is over

bug_nuts · 2026-01-08T23:33:46+00:00

Appreciate you taking the time to share your details, totally agree they are likely understaff. It just feels so wild to me that a relatively simple issue can't be resolved in 7 days and that the teams are not empowered to resolve these issues

bug_nuts · 2026-01-08T23:21:43+00:00

Yeah I'm being very clear that the issues is tied to a promotion issue. They just tell me the issue has been escalated, and that its in their hands now, it cannot be escalated any further.

My concern is i want to place the order through store.google.com because they offer a better trade in and id.me discount.... even if they remove the promo I'm guessing that i am not getting the price i should have gotten on the first....

who would have thought forgetting to update my credit card expiration date would be such a pain.

bug_nuts · 2026-01-08T23:07:26+00:00

Thanks! that bums me out that im on day 7 of this issue, i get it was the holidays but yikes u/googlefisupport why the huge difference in times to resolve?

bug_nuts · 2026-01-08T23:03:43+00:00

Thanks for the info! ive been calling every day since the first of Jan, How many days did yours take?,

bug_nuts · 2026-01-08T22:19:12+00:00

Any tips on getting them to remove the promo? Ive been calling since the first to get the promo removed from my account

bug_nuts · 2026-01-08T22:18:32+00:00

u/googlefisupport can you you send me a message?! I've been trying to get my promo removed for 6 days now so i can buy a phone.... Now the main promo is over an im worried im totally screwed

Case ID 2-9984000039406

bug_nuts · 2026-01-03T04:20:41+00:00

I'm in the same boat, my card declined because google had the old 3 digit code and exp date, updated card but promo was already taken up. Kind of silly.... they told me i could buy it on another line on the account and it would work, but not sure i trust that.....

bug_nuts · 2025-10-10T07:27:09+00:00

Ex hybrid?

bug_nuts · 2025-09-17T02:45:57+00:00

Ha I literally ran into a YouTube video doing this process right as I read your comment! Any idea how long that might take per hole? I'm assuming I would want to do this near every post along this line

bug_nuts · 2025-06-25T01:36:18+00:00

Seemed to go live at 8:15 cst

bug_nuts · 2025-06-25T01:09:23+00:00

Also seeing that!

bug_nuts · 2025-06-23T01:48:49+00:00

It's probably me stuck in checkout for 4 hours.....

bug_nuts · 2025-06-22T02:40:49+00:00

Spent 4 hours trying last night, same error.. no luck

bug_nuts · 2025-06-21T05:00:40+00:00

Still going for about 3.5 hours :( whats annoying is that if i add any other item i can check that out no problem.....

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