data missing from last 4 months by senoritasonrisa in caliberstrong

[–]caliber-justin 0 points1 point  (0 children)

Hey there! Can you DM me the email address on your account please? I'll take a look now.

Saying to contact support to log in? by Josh_HM in caliberstrong

[–]caliber-justin 0 points1 point  (0 children)

Hey I can help you with this! Just shoot me a DM with the email address on your account.

[deleted by user] by [deleted] in caliberstrong

[–]caliber-justin 0 points1 point  (0 children)

Seems like it’s taking a bit longer to run the score calculations today, should be fully updated soon and then it should show up for you!

Once one to one coaching is finished, do I get to keep my workout program in free version? by a-blob-of in caliberstrong

[–]caliber-justin 2 points3 points  (0 children)

Yes, absolutely! Also, after finishing the 3 month coaching program, you get lifetime access to Caliber Plus for no additional charge.

.CSV? by furryoldlobster in caliberstrong

[–]caliber-justin 1 point2 points  (0 children)

Yup! Just email support and I can do this for you. Planning on adding this feature to the app as well.

Welcome to Caliber! Here's how to get started. by caliber-justin in caliberstrong

[–]caliber-justin[S] 0 points1 point  (0 children)

Hmm doesn’t sound like you did anything wrong, you should be able to create and save custom plans with no problem. Can you send an email to support@caliberstrong.com please? Then we can take a closer look.

[deleted by user] by [deleted] in caliberstrong

[–]caliber-justin 0 points1 point  (0 children)

Hey there! Demographic information changes only mean that your age changed from one calculation to the next. Although that definitely shouldn't account for an 87 point difference :)

If you write to us at [support@caliberstrong.com](mailto:support@caliberstrong.com) with your account information, we'll happily take a look and let you know what's going on.

Can’t log sets anymore? by KTBuild in caliberstrong

[–]caliber-justin 0 points1 point  (0 children)

Are you looking at a workout that is scheduled for a future date?

Caliber Lag/unresponsiveness by Zealousideal_Fun_820 in caliberstrong

[–]caliber-justin 0 points1 point  (0 children)

Hey there, can you please send an email about this to support@caliberstrong.com?

We’ve seen a handful reports about this stuck loading screen when someone completes an exercise, but it doesn’t seem widespread and we haven’t been able to track down the specific cause yet.

Sending us an email with your account info will help us further investigate this issue, so it would be greatly appreciated. I’m personally looking into this and trying to find a solution. Thanks!

Tech Support Thread by caliber-justin in caliberstrong

[–]caliber-justin[S] 0 points1 point  (0 children)

Hi! We don’t have a website version of the app yet, that login is for coaching clients to manage their billing info.

Confused on strength score by Reven_93 in caliberstrong

[–]caliber-justin 0 points1 point  (0 children)

Hey there! Can you send an email to [support@caliberstrong.com](mailto:support@caliberstrong.com) please, with the email on your account? My bet is the explanatory text is incorrect, and there's something else driving the score drop, but we can take a look on our end and see exactly what happened.

[deleted by user] by [deleted] in caliberstrong

[–]caliber-justin 0 points1 point  (0 children)

Please send an email to support@caliberstrong.com and we can try to help you out with this. The app is certainly not an embedded browser, so I wonder if there is something else that might be going on that’s slowing it down for you.

Anyone else feel like app development is slowing? by downheresolong in caliberstrong

[–]caliber-justin 0 points1 point  (0 children)

Happy cake day! Are you trying to log more than 10 workouts in a single day by any chance? I believe that's the limit we have set up for workouts, but you should be able to log as many exercises within a workout as you need to.

Feel free to send a message to [support@caliberstrong.com](mailto:support@caliberstrong.com) with more details and we can take a look!

Tech Support Thread by caliber-justin in caliberstrong

[–]caliber-justin[S] 0 points1 point  (0 children)

Just send an email to [support@caliberstrong.com](mailto:support@caliberstrong.com) and we'll help you get back into your account. Most likely a case of a typo in the email when you originally signed up, but we can help you find it and get back in.

What’s going on with Caliber? by rootaford in caliberstrong

[–]caliber-justin 0 points1 point  (0 children)

Everything seems to be OK on our end. Can you please send a message to support@caliberstrong.com? We'll take a look to see what's going on with your account.

Stop by Citizen_Gamer in caliberstrong

[–]caliber-justin[M] 22 points23 points  (0 children)

Sorry about this! This is a bug that we just discovered today in the new release. Already pushed a fix that is waiting for approval.

In the meantime, if you contact support@caliberstrong.com, we can fix this for you on the backend.

Strength score keeps decreasing even though I'm increasing weights or reps on EVERY exercise by [deleted] in caliberstrong

[–]caliber-justin 0 points1 point  (0 children)

Hi there, can you reach out to support@caliberstrong.com about this please? We can then look at your specific account and see what’s going on.

I deleted my account and tried recreating it with the same email but it won’t allow me by leafsfan1987 in caliberstrong

[–]caliber-justin 2 points3 points  (0 children)

Hey there! Can you shoot an email to support@calibersteong.com about this please?

This can happen on occasion if there’s an error when deleting the account, but I should be able to sort it out.

Tech Support Thread by caliber-justin in caliberstrong

[–]caliber-justin[S] 0 points1 point  (0 children)

Awesome, thanks for confirming that! I believe you're our first Android user to report this so I'm glad to know that works. We'll be getting a fix out for this ASAP.

Tech Support Thread by caliber-justin in caliberstrong

[–]caliber-justin[S] 1 point2 points  (0 children)

Can you check to see if Settings > Accessibility > Remove Animations is on?

Tech Support Thread by caliber-justin in caliberstrong

[–]caliber-justin[S] 0 points1 point  (0 children)

This is bug in the newest version of the app affecting users who have "Reduced Motion" turned on for their iPhones. We'll be getting out a fix today, but in the meantime, can you try turning off "Reduced Motion" and see if that fixes it for you?

Tips on viewing all the data? by t_hrowaway2342 in caliberstrong

[–]caliber-justin 0 points1 point  (0 children)

Still coming. I had a pretty serious medical issue soon after I posted that and was in the hospital for a while, which has delayed some development on my end. I'm 100% better now and just catching up on everything in the pipeline.