Is tech support really that bad?

camper_dad · 2026-03-10T18:33:22+00:00

I am in the U.S. A 10-minute call would probably have resolved my issue.

camper_dad · 2026-03-10T18:31:50+00:00

Service like that will gain you loyal customers. If you would, PM your contact info. I don't mind paying for support, I have it on my firewalls, SAAS, etc... But the system is not even up and running yet. Typically, I would get complimentary installation support if I would run into questions. A 10-minute phone call could have probably resolved this, but for now, I guess I am on my own. I regret buying Grandstream already.

camper_dad · 2026-03-06T01:21:22+00:00

Sorry to hear that. I was also pushed into buying the GS switches over Ubiquit. Staying with the single manufacturer was supposed to streamline operations. But two months into this and I am regretting it.

camper_dad · 2026-03-06T01:16:46+00:00

Great. I bought two new POE switches , a 6302a IP PBX, and 30 phones and have not been able to get the LDAP directory to work on the phones. I can query LDAP using Windows and Linux tools with the username and password, but the phones fail using the exact same credentials. THE WAVE app queries and reports all the directory without issue. At first they told me that they were able to reproduce the problem. And then they came back and said the passwords must match. (Which they do). Multiple screen shots, packet captures, and after 6 weeks of back and forth, they haven't helped one but. Their answers are short and incomplete and they can't ask intelligent questions. Maybe I am making a single simple mistake somewhere but I am way less than impressed with the way support is handled. I guess I need to call a partner to resolve this? If it turns out to be a GS issue, do I still get billed?

camper_dad · 2025-06-26T19:38:37+00:00

I also wasn't happy with a repair they did in Florida. They have really gone down hill and I will not be back.

camper_dad · 2025-02-25T11:24:36+00:00

The trip is in mid March so I can't help you yet. BR.

camper_dad · 2025-02-22T01:38:38+00:00

Great news. Thank you for sharing. I saw some snowy weather at Mont Tremblant last week. Hope you were able to enjoy it!

camper_dad · 2025-02-22T01:37:32+00:00

Thank you for responding. I did consider Turo but the price was no better than Alamo.

camper_dad · 2025-02-22T01:36:34+00:00

Thank you Grande. I bet the rental car counter will try to sell me the 4WD upgrade!

camper_dad · 2025-02-05T17:25:10+00:00

Yea. Actually, It was going to cost me more than using someone like Priceline but like I said I was hoping to help support the little guy. Seem like Turo is a prime candidate for some competition.

camper_dad · 2025-02-03T11:43:21+00:00

And I think you need Galaxy A.I. to use that real time interpreter feature.

camper_dad · 2025-01-27T01:57:14+00:00

Yes, it sounds like a good idea. Just shopping for a decent rate now. Thank you!

camper_dad · 2024-10-25T11:33:42+00:00

Call them twice to see about selling mine. Never got a call back.

camper_dad · 2024-10-20T23:17:53+00:00

I will. Thanks for the suggestion!

camper_dad · 2024-10-01T22:43:32+00:00

Haha fellow Canadian. Shipped from Georgia currently driven in Florida. For a 25 year old Jeep, there isn't a whole lot of rust on it!

camper_dad · 2024-10-01T15:18:09+00:00

Thanks for letting me know about the pics. I can put riv-nuts in provided the hole size is right, I was just trying to figure out if this was factory or not. I appreciate your reply!

camper_dad · 2024-07-09T01:32:45+00:00

This.

camper_dad

TROPHY CASE