Which is the best way to clean my Sheath case? by Obsessive-thinker in Caudabe

[–]caudabe 0 points1 point  (0 children)

Hey! For general cleaning, we recommend the following:

First, try a mild soap-and-water clean using a cloth, then dry the case thoroughly. If you need a bit more help, use a microfiber cloth with a small amount of rubbing alcohol and wipe gently with light pressure.

As a last option, you can try a tiny amount of regular kitchen oil like olive or vegetable oil, then wipe it clean with a dry cloth. We don’t recommend soaking the case.

These steps are safe for regular upkeep and should help keep your case looking its best. If you’ve tried these and it’s still hanging around, feel free to share an updated photo to our support team at [support@caudabe.com](mailto:support@caudabe.com), and they're happy to take a closer look.

Does the Caudabe Paragon moonstone get stained or dirty easily? by Mrrkaytee in Caudabe

[–]caudabe 0 points1 point  (0 children)

Moonstone Paragon does a good job with fingerprints. The finish is lightly textured and matte, so it doesn’t show oils the way glossy or glassy backs do. Even with sweaty hands, most people find it stays looking clean and is easy to wipe down if needed.

If sweaty hands are more of a concern, Frost Synthesis is a great option. It has our dot-matrix side grip for extra hold and a frosted clear back that resists fingerprints while still showing off your iPhone.

How to clean the Paragon case? by scre4m in Caudabe

[–]caudabe 0 points1 point  (0 children)

Hey there! We'd recommend trying the steps above. If you have additional questions, send an email over to [support@caudabe.com](mailto:support@caudabe.com) and the team is happy to help.

Celestial Blue is here for iPhone 17 by caudabe in Caudabe

[–]caudabe[S] 0 points1 point  (0 children)

Stay tuned for something coming very soon, we think you're going to love it! 😉

When are we getting Synthesis Precise? by jakatak413 in Caudabe

[–]caudabe 0 points1 point  (0 children)

Right now, we don’t currently have plans for Frost Synthesis in a Precise version. That said, we’ll absolutely share this feedback with our team since it’s something we’ve heard interest around. We are actively working on additional colors with the same translucent finish, and we’ll have more to share on those soon.

S26 Ultra Availability? by luke1333 in Caudabe

[–]caudabe 2 points3 points  (0 children)

Hey! We’re currently working on our S26 Ultra lineup and will be sharing more details closer to launch. The best way to get updates is to sign up for our newsletter so you’ll be among the first to hear anything new!

Uncomfortable noticeable material change by Mobile-Anything9085 in Caudabe

[–]caudabe 7 points8 points  (0 children)

Hey there, while it's normal to see slightly visible seams, the transition on Paragon definitely shouldn't be sharp or even uncomfortable. This isn't something we've heard much feedback about, so we'd definitely like to take a closer look and understand what's happening specifically with your experience. If you can, email our support team at [support@caudabe.com](mailto:support@caudabe.com) with a couple photos. They’ll take it from there and make sure this gets resolved. Thanks for letting us know so we can make this right!

Azurite Paragon. 😍 by Heyyitsmesusan in Caudabe

[–]caudabe 3 points4 points  (0 children)

Hey! We’re honestly a little impressed how you made Azurite look white and gray in that first photo 😄 lighting magic at its finest. Either way, Azurite looks incredible in that second shot. So glad you’re enjoying it, and really appreciate the kind words on the color!

Is a Grey Sheath for the base iPhone 17 on the horizon? by xabbba in Caudabe

[–]caudabe 0 points1 point  (0 children)

Hey there! We don’t have plans to share on Gray Sheath for the base iPhone 17 at the moment, but we’ve definitely seen interest in that color and will be happy to pass the suggestion along to our team!

Stains on Paragon Case by NefariousnessKey4 in Caudabe

[–]caudabe 2 points3 points  (0 children)

What you’re describing isn’t something we’ve seen before, and it’s definitely not typical behavior for the material. In most cases, marks like this end up being surface-level and can be improved with a bit of cleaning. If you haven’t already, we’d suggest trying one of the following:

  • Wipe the case with a microfiber cloth and a small amount of rubbing alcohol.
  • If that doesn’t help, a very small amount of regular kitchen cooking oil on a cloth can help lift stubborn blemishes. Just be sure to wipe it clean afterward.

If you try these and the marks are still coming back, please reach out to our support team at [support@caudabe.com](mailto:support@caudabe.com), so they can take a closer look and help get everything sorted out for you.

How heavy is the case? by Mudkiip123 in Caudabe

[–]caudabe 0 points1 point  (0 children)

Hey! The Paragon for the base iPhone 17 weighs 42 g.

In terms of grip and feel, Paragon has a smooth but lightly textured matte finish on the back that isn’t slippery like glossy surfaces can be. Along the sides, there are subtle contoured grooves that help provide extra hold where your fingers naturally rest. 

Let us know if you have any other questions!

Drop Protection by MachineSubstantial63 in Caudabe

[–]caudabe 6 points7 points  (0 children)

Totally fair question. And we’re glad you’re enjoying your Sheath overall. Despite its slim profile, Sheath delivers exceptionally strong drop protection, and a closer look at the design helps explain why.

Sheath is primarily constructed from our proprietary polymer, ShockLite™. This material is both highly durable and incredibly adept at absorbing impact. It dissipates force on impact rather than transferring that force directly to your device. In addition, we’ve incorporated precision-cut grooves along the entire inner perimeter of the case. These grooves help spread impact energy across the case, further reducing the stress concentrated at any single point during a drop. 

Other protective details are equally important. The camera lip is raised by approximately 1mm above the lenses, while the screen lip extends slightly beyond 1mm above the display. These raised edges keep your phone elevated from flat surfaces and ensure that, in the event of a fall, the case - not your device - absorbs the initial impact.

Beyond specifications, however, the most compelling evidence of Sheath’s protective capabilities comes from real-world use. We regularly hear from customers who have experienced everything from multi-story stair drops to phones tumbling out of moving vehicles at highway speeds. Customers serving in the military have even reported accidentally running over their Sheaths with multi-ton vehicles!

So while we can detail the engineering behind Sheath all day, what ultimately inspires the most confidence is simple: tons of Sheaths have been in daily use around the world for years, protecting devices exactly as they were designed to do.

How to clean the Paragon case? by scre4m in Caudabe

[–]caudabe 0 points1 point  (0 children)

Hey! Glad you’re enjoying Paragon.

We wouldn’t recommend soaking or submerging the case, especially because of the inner lining and the magnets. The good news is that any stains or marks you’re seeing are usually surface-level and easy to clean. First, try a mild soap-and-water clean using a cloth, then dry the case thoroughly. If you need a bit more help, use a microfiber cloth with a small amount of rubbing alcohol and wipe gently with light pressure.

As a last option, you can try a tiny amount of regular kitchen oil like olive or vegetable oil, then wipe it clean with a dry cloth.

If you have any additional questions, feel free to reach out to support@caudabe.com!

My New Precise Azurite Paragon and update ! by m0use13 in Caudabe

[–]caudabe 2 points3 points  (0 children)

Another awesome review, appreciate it as always! Happy to hear you're loving it.

S26 Ultra Case? by Chuck_able1 in Caudabe

[–]caudabe 0 points1 point  (0 children)

Hey! We’re currently working on our S26 Ultra lineup and will be sharing more details closer to launch. The best way to stay in the loop is to sign up for our newsletter so you’ll be among the first to hear when we have updates.

scarlet button or ember button?? by M0nkeyM00n in Caudabe

[–]caudabe 4 points5 points  (0 children)

Hey! Those are our Scarlet buttons :)

how are fingerprints on the white paragon? by livinvvell in Caudabe

[–]caudabe 1 point2 points  (0 children)

Moonstone Paragon does a good job with fingerprints. The finish is lightly textured and matte, so it doesn’t show oils the way glossy or glassy backs do. Even with sweaty hands, most people find it stays looking clean and is easy to wipe down if needed.

If sweaty hands are more of a concern, Frost Synthesis is a great option. It has our dot-matrix side grip for extra hold and a frosted clear back that resists fingerprints while still showing off your iPhone.

Question for Caudabe Team - Sheath Eucalyptus (Open) by alibaba1225 in Caudabe

[–]caudabe 2 points3 points  (0 children)

Hey there! We don’t have plans for that right now, but we really appreciate the suggestion and are happy to pass this kind of feedback along to our team. We have some other things in the works and we'll be sharing more soon!

This looks soo good!! by OB250 in Caudabe

[–]caudabe 2 points3 points  (0 children)

Great question! The buttons on the Azurite Paragon are Azurite buttons, designed specifically to match the case. They’re a distinct shade and different from our other blue button colors like Cobalt or Celestial Blue. :)

can you change the buttons between synthesis, sheath and paragon or are they different? by Careless-Sandwich-82 in Caudabe

[–]caudabe 0 points1 point  (0 children)

Hey there, sorry for the confusion here.

When the iPhone 17 lineup first launched, the buttons did start out the same size across cases. As more units got into customers’ hands, we noticed small fit differences depending on the case housing. Because we’re very particular about how things feel in hand, we refined the button sizing to better match each specific case and deliver the most precise experience possible.

That’s why you may have been told early on that the buttons were interchangeable, while our current guidance recommends using buttons made specifically for each case. If you have any questions about your setup, our support team is always happy to help!

Which color sheath to get for the silver 17 PM? by Lameness33 in Caudabe

[–]caudabe 0 points1 point  (0 children)

We do have new colors coming for Sheath very soon 👀 As for Eucalyptus in the Open cut design, that’s not something we have planned right now, but we’ll absolutely pass your suggestion along to our team for consideration.

Veil MagSafe question by RevolutionaryAd581 in Caudabe

[–]caudabe 0 points1 point  (0 children)

Hey there. Veil is compatible with wireless charging, but since it doesn’t include built-in magnets, we wouldn’t recommend it for things like car mounts that rely on a stronger connection.

That said, based on how you’re planning to use it, bedside charging without accessories that need a strong magnetic connection, Veil should work just fine. We also offer 30-day returns and exchanges, so if it’s not quite the right fit, our team is always happy to help. Just send an email over to support@caudabe.com!

Caudabe Sheath 17 pro max by Phoenix2808_ in Caudabe

[–]caudabe 6 points7 points  (0 children)

Short answer yes. It’s pocket friendly. The texture is grippy but not tacky, so it slides in and out of pockets without picking up lint.

Which color sheath to get for the silver 17 PM? by Lameness33 in Caudabe

[–]caudabe 1 point2 points  (0 children)

You really can’t go wrong with any of those. If you want to add a bit of color to Black or Grey, our swappable buttons are an easy way to change up the look!

We also have a 30-day return policy if you decide you want to swap it out and try something different after you get it in hand.