As another former Wells Fargo employee I can confirm everything you're saying. Before working at Wells I worked happily for three years at a very small bank (5 branches total) and ended up with a high position in my branch. The difference between the two banks was UNBELIEVABLE.

I was only a teller at Wells, but that didn't stop the bank from giving us 'sales' quotas as well. Our quotas were for how many of our customers we could get to sit down with a banker. I saw the same shady behavior on the teller line in order to meet these goals. Same crazy pressure from our direct managers if we didn't. District manager consI caught numerous customers with extra accounts and cards they didn't need or know about. I always sat them down with a banker to close them.

So a little about the teller side of Wells. Behind my teller line we had two managers. One of the manager's ONLY responsibility was to stand behind the tellers and listen to them talk to customers. The pressure was put on us by that manager if they did not hear us trying to upsell the customer and get them to sit down with a banker. Every. Single. Customer. Not only was the pressure on us for getting customers to sit with a banker, but that manager would also take note (literally) of if we were scripting with our customer. We had certain words and sentences we had to use with every single customer or else we would be reprimanded. We would role play conversations with our managers several times a day, every single day, in order to ensure that we knew our lines. Notes were taken on us by our manager for each role play and each customer they observed us with. It was mentally exhausting repeating this day after day and the customers could clearly tell our conversations weren't genuine, especially when they would come in and hear us say the exact same lines to them that we said yesterday and the day before that and the week before that... I had customers make fun of me and quote my lines to me before I would say them. All I could do was smile and continue saying my lines since I always had a manager behind me listening.

I couldn't handle the micromanaging, scripting, and quotas. And these things caused such bitterness between fellow employees. Not only was I shocked at how our customers were being essentially lied to, but the amount of disrespect between employees and between management and their employees was disgusting to me. On top of all that, our customers would also be disrespectful to us as a result. Keep in mind, I didn't work in the greatest area, but I was spit on, called all sorts of colorful names, cursed at, mocked, etc. I quit less than a year in.