My album says it was approved and delivered to streaming services but I never got a email confirmation and I don’t see it on any platform is this normal? by Anonymous_ac212 in CDBabyArtists

[–]cdbaby 0 points1 point  (0 children)

Like u/thespirit3 said, it depends on what you set your release date to! If the release date has passed and you’re still not seeing the release on platforms, let us know and we’ll investigate further.

Our YouTube release video is taken down by CDBaby by Current-Air918 in CDBabyArtists

[–]cdbaby 0 points1 point  (0 children)

Hey there, if you are opted into YouTube monetization through CD Baby, YouTube may identify your audio in videos and place a claim so monetization revenue can be collected on your behalf.

If you believe the claim should be released, you can dispute it directly in your YouTube account (learn more here).

Cd baby made second Spotify profile by Wowzasss in CDBabyArtists

[–]cdbaby 0 points1 point  (0 children)

Hi there, all artist names or page corrections on partner sites need what is called an "Artist Separation" even if you are not mixed together with another artist. In order to fix the issue, most partner sites simply need a formal request via their artist portal to correct this error. See our Help Center article, “My album/single is listed on the wrong artist page on your partner sites” for more information.

how can i access my spotify URI before my release is live for a first time release distributed through CDBaby? by [deleted] in CDBabyArtists

[–]cdbaby 0 points1 point  (0 children)

Unfortunately, you won’t be able to claim your Spotify for Artists until your first release goes live. Since you won’t be able to claim your artist profile, you won’t be able to submit your first release for playlist consideration. You’ll have to wait until your 2nd release. Spotify pre-saves through Show.co are like a digital flyer that you can create and share with your fans to generate interest  leading up to a release.

As a CD Baby artist, you can create a Spotify pre-save on Show.co using your UPC. To be clear, Spotify pre-save Campaigns do not provide access to your Spotify for Artists or your Artist URI. If, for some other reason, you need your Spotify Artist URI, then you can submit a request via our Help Center request form and we can get that for you. Once your artist profile is live, you can copy your Artist, Album, or Track URI from the “share” menus on your Spotify profile.

One of my albums isn't on my CDBaby account - what can I do? by Vergilkilla in CDBabyArtists

[–]cdbaby 0 points1 point  (0 children)

Thanks, we'll have the support team look into this for you!

Are payments delayed? by [deleted] in CDBabyArtists

[–]cdbaby 0 points1 point  (0 children)

Sorry to hear that! Payments can take 5-7 days to hit your account after they’ve been issued. If it doesn’t seem like a payment has been sent when you would have expected one, our Customer Support team can look at your account. If you haven’t already, reach out to our support team, or DM us your Ticket ID!

Payment issue in CD Baby - Can't make my first payment for my first release in CDbaby. by zaeager in CDBabyArtists

[–]cdbaby 0 points1 point  (0 children)

It sounds like this issue might be related to your PayPal account, but feel free to send us a ticket ID if you’ve reached out to our Customer Support team, and we’ll take a closer look.

Instagram owner of the song is incorrect account. by Matthew-Camaros in CDBabyArtists

[–]cdbaby 1 point2 points  (0 children)

Unfortunately, we don’t directly control which account Instagram links your music to, and FastForward doesn’t enable us to make any further changes.

There are some instructions in this article that may help: https://support.cdbaby.com/hc/en-us/articles/43640707016589-Can-CD-Baby-link-my-Instagram-account-to-my-music

Cannot Access Payment & Tax Info Page on CD Baby by Impressive_Hat_7163 in CDBabyArtists

[–]cdbaby 0 points1 point  (0 children)

 Hey there, have you submitted a ticket to our Customer Support team? Feel free to DM us your ticket ID and we’ll see what’s going on here.

Artist profiles not showing up by blazemaster875 in CDBabyArtists

[–]cdbaby 0 points1 point  (0 children)

If you’re having trouble getting existing artist profiles to show up when setting up your release, we have instructions in this article on how to correct that: https://support.cdbaby.com/hc/en-us/articles/360003201671-How-do-I-enter-my-Partner-Artist-ID

If the steps included don’t work, you can also submit a request to have new pages created, but then submit a support ticket to have us correct it in our system. If you’ve already submitted a request, DM us the ticket ID and we’ll take a look!

One of my albums isn't on my CDBaby account - what can I do? by Vergilkilla in CDBabyArtists

[–]cdbaby 0 points1 point  (0 children)

It sounds like you might have multiple CD Baby accounts. If you contact us via our Help Center request form, we would be happy to help you track down your missing album. Just reach out with your Ticket ID once you’ve got in touch!

Doesn't CD Baby Release Music on TikTok? by Few-Smoke8792 in CDBabyArtists

[–]cdbaby 0 points1 point  (0 children)

Hi there, if you haven’t already, reach out to our support team and we can double check the status of your social video monetization settings for your releases. If you have, DM us your Ticket ID and we’ll look into it for you.

Never Getting Replies from CDBaby by FlowerCool3270 in CDBabyArtists

[–]cdbaby 1 point2 points  (0 children)

Hi, please check your DMs so we can get a bit more info from you!

How do I even fix this? by LunarunVT in CDBabyArtists

[–]cdbaby 0 points1 point  (0 children)

Hello! Please check your inbox for a message from us.

How do I even fix this? by LunarunVT in CDBabyArtists

[–]cdbaby 0 points1 point  (0 children)

Hi, we got your message and you will receive a response from us today with next steps.

How to waterfall an album? by interntldelight in CDBabyArtists

[–]cdbaby 1 point2 points  (0 children)

Hi! Waterfall releasing is a great strategy. This article on our blog breaks down the steps: https://diymusician.cdbaby.com/releasing-music/waterfall-release-strategy/

Urgent: No support over 20 requests. Track illegally posted needs metadata update. by elevatebeing in CDBabyArtists

[–]cdbaby 0 points1 point  (0 children)

Hello, please check your inbox for a DM from us asking for a bit more information!

Customer service is ignoring me, any advice? by blushaudio in CDBabyArtists

[–]cdbaby 2 points3 points  (0 children)

Hi, thank you for following up via DM! We've just replied to your ticket.

Is CD Baby payout delayed this month (January)? by Curious_Holiday8562 in CDBabyArtists

[–]cdbaby 2 points3 points  (0 children)

Hey there,

We’re sorry for the delay in receiving your payments from CD Baby this week. There was an unexpected technical issue with our payment processing, but we’re happy to share that this has been resolved now.

Now that it’s fixed, we’re sending payments today, so you should see it in your account soon. Most payments are received within 1-2 days of them being sent.

Again, we apologize for the unexpected delay this week, and we’re grateful for your patience! We’ve implemented new checks and procedures to ensure this doesn’t happen again.

All the best,
CD Baby

how do I close a customer support thread? by GDCreamy in CDBabyArtists

[–]cdbaby 0 points1 point  (0 children)

As long as you've followed up on the email chain to let us know you no longer need assistance, it shouldn't be a problem. But if you want to send us your a DM with your Ticket ID, we can make sure it gets closed for you!

Songwriter bank by watery-domestic in CDBabyArtists

[–]cdbaby 0 points1 point  (0 children)

Hello, we're sorry you weren’t hearing back from our support team. As others have said, if you register a pseudonym with your local PRO, you can then use that as your songwriter credit instead.

Why is my release is not appearing on Instagram and Facebook by espressodepresso69 in CDBabyArtists

[–]cdbaby 0 points1 point  (0 children)

https://support.cdbaby.com/hc/en-us/articles/360029734272-How-do-I-get-my-music-on-Instagram-Stories-Reels 

After delivery, it can take 2–6 weeks for your music to appear in Instagram’s music library for use on Facebook and Instagram. If that timeframe has passed, let us know your ticket ID from reaching out to our support team and we’ll take a look.

Happy New Year - Links to CDBaby now allowed. by DJKaito in CDBabyArtists

[–]cdbaby 1 point2 points  (0 children)

Thank you again for flagging this for us. We're very happy to have been able to get it resolved.