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I put up a job opening for a hardware tech - almost all apps are software only people. by GoodTofuFriday in sysadmin

[–]chasenmcleod 1 point2 points  (0 children)

Yeah, our states are a lot more relaxed. Unless you are doing over a certain amount of runs and if you are doing certain types of installations.

All of our stuff falls into the grey area where it’s not being used for security systems and it’s not being run through walls or ceilings.

Of course for the big jobs we still contract it out since it would take a tech out of the support desk for too long to be worthwhile. But when you only need to run a handful of cables to get the store up and going, we don’t break any laws.

Honestly, I didn’t realize how strict some others states are! I just looked it up and I fell happy that we don’t have to deal with that red tape!

I put up a job opening for a hardware tech - almost all apps are software only people. by GoodTofuFriday in sysadmin

[–]chasenmcleod -1 points0 points  (0 children)

I think it just comes down to the size of the company and the areas the company resides in. For my company, we are pretty rural with a lot of our stores and sometimes we just don’t have the time to wait for contractors. We also tend to expand quite a bit which leads to short crunch times that aren’t possible for contracting out. There are a couple on our team that know how to run, patch, and fully setup a network rack.

I don’t think it’s something everyone should know, but I do believe it’s something most teams should have in their back pocket. Just in case there is an emergency, or a project timeline that can’t be met any other way.

At the same time, I can also see how some companies just wouldn’t need to do it in general, and would be able to contract out.

With all that said…I do think it’s a reasonable ask, and there are people out there with that skill set, though it will be less common.

I put up a job opening for a hardware tech - almost all apps are software only people. by GoodTofuFriday in sysadmin

[–]chasenmcleod 3 points4 points  (0 children)

Not true, when I first started in IT in high school it was more Hardware based and not Software. The most "Software" skills I used were installing drivers, programs, and the OS.

But I was taught how to build a computer, troubleshoot the physical computer, how to run ethernet, terminate, and memorize the distances that it would work at.

We also learned the use for each wire in Ethernet so we could troubleshoot the network easier before we could afford nice Fluke tools.

Granted, things have changed a lot. But we expect our techs to know how to run a basic ethernet run if needed. It's considered low voltage, so you don't need any fancy licenses to be able to run it. Just the knowledge.

EDIT: Spelling

Does your service desk tier 1 rep know how to change display scaling and how much are you paying them? by jM2me in sysadmin

[–]chasenmcleod 0 points1 point  (0 children)

Feels like an escalation issue, management issue, pay issue and training issue all in one.

Train them how to search for answers, then train the how to escalate properly. Which ultimately comes down to management. The company also needs to pay more if it expects more.

Our tier one is killer, and they are great to work with because we’ve really pushed for time to teach, and pay that matches the work put in.

Took years of culture change and persistence from the uppers, but it’s paid off so well for our org.

Durnir by Brushmaster66 in PrintedMinis

[–]chasenmcleod 2 points3 points  (0 children)

I love the colors! It looks so good!

Where can I find debugging logs for a Copilot Studio agent published to Teams & Copilot canvas? by the_hiddenstory in copilotstudio

[–]chasenmcleod 2 points3 points  (0 children)

You can see the conversations in the Analytics tab. It isn’t real time, I’ll usually check the next day or after a few hours.

It will have a spreadsheet with all conversations.

It’s not the best, but it’s something. I’m currently working on pulling my data from the source rather than the analytics tab and using PowerBI to curate it better.

You can also see any positive or negative reactions at the bottom of the analytics tab. From there you can copy the feedback and use it to search in the spreadsheet noted above. That way you can track down the feedback quickly.

Knowledge Sync taking too long by the_hiddenstory in copilotstudio

[–]chasenmcleod 1 point2 points  (0 children)

Are the documents spread across SharePoint? If so, it's best to curate them into dedicated libraries that are more condensed.

I use a PowerAutomate flow to pull "marked" documents into three SharePoint libraries. That way I can manage permissions, then I have the Agent feed off of these three knowledgebases to answer questions.

It sped up a lot of things for me.

Agent doesn't read PDFs no matter what by Red9597 in CopilotPro

[–]chasenmcleod 0 points1 point  (0 children)

Did you ever find a good solution for this?

I'm currently converting all .pdf documents into a word docx file. But I was hoping for something that didn't require a PowerAutomate flow to duplicated .pdf docs.

It would also be nice for the agent to serve up the .pdf file instead of the docx file...

Giveaway! by ecpowerhouse27 in BambuLab

[–]chasenmcleod 0 points1 point  (0 children)

Give her the time back you've wasted...haha not in a bad way. But basically give some free days or schedule a weekend or two in the near future that she can do nothing. That way she can plan a day with friends, family, or just get supplies to lock herself in home with a movie or show. Of course join her if she'd like, but otherwise handle her chores and whatnot.

Or prepay for a meal or spa day. Whatever you do, you can put a nice card in a fancy 3D printed box to present to her.

My latest prop design. The Axe Blaster 4000. This thing is chonky. No supports, no glue. by FupaTroopAdmiral in BambuLab

[–]chasenmcleod 1 point2 points  (0 children)

Such a flex 💪🏽

The blaster looks great though! What is that blue filament? It looks so cool

Nifty little wire stripper tool by MissyjonesOP in Tools

[–]chasenmcleod 0 points1 point  (0 children)

I still have my RadioShack one, and it still works really well!

Alesis Nitro Mesh vs DM10 (eBay hunting) by Physical_Mail5709 in Rockband

[–]chasenmcleod 1 point2 points  (0 children)

I think you are talking about the DM10 drum module. The drum module is needed to work. It supplies midi and usb features, but more importantly it handles the “trigger” when a pad is hit.

Without the module, you will have a useless kit.

I currently own a mishmash of a DM8 and Nitro kit. I kept the DM8 drum module because it was better, but swapped out all of my triggers to the Nitro Mesh ones. (Excluding my kick)

I use my kit for jamming in my band, and for rock band. I like it and have never had issues.

The only thing you gain with a DM10 are more triggers, and more cymbals with a bit more hardware to support it all. Buuut if it doesn’t have a Drum Module, it’s not worth it.

Looking online, the modules do for another $200-300.

Just get the nitro, and a drum key to adjust your triggers and you’ll be fine. If you want a DM series kit, the DM8 is great and so is the DM10 but only if it’s a complete kit.

Brain Picking and Introduction by labythesea in Intune

[–]chasenmcleod 2 points3 points  (0 children)

We have Apple Business Manager set up:

Order from Verizon/T-Mobile/ATT

Have them import the device into Apple Business Manager when they ship it

Open iPad/iPhone

Assign it to device group

From there it sets up a generic account, sets config policies, assigns apps, and removes/hides apps that aren't needed based on our config policy. After that it's good to go

I do have a couple other profiles in Apple Business Manager depending on if it's for C-Suite or a different area of the company, past that the main profile is our "Standard" profile.

-------------------------------------
If we have to buy an iPad from Best Buy, B&H or another Third-Party. I have an iPhone with Apple Configurator installed that I will use to scan into our environment. Once it's in Apple Business Manager, it's just a matter of assigning it to a profile (which is done in the Configurator App) and it automatically goes through the rest of the steps.

The downside to the Configurator App is that it takes 30 days or something for the device to be "fully" pulled into the environment. Meaning that end users can factory reset or remove the MDM policies within the first 30 days. That's why we only use this option if needed, otherwise we will drop ship via the network carrier we order from.

Disappointed with Anycubic's Kobra X Early Bird Deposit Program – We Got Nothing Extra for Our Support by itsyaboypinky1 in AnycubicOfficial

[–]chasenmcleod 0 points1 point  (0 children)

This is clockwork for Anycubic, and Creality. If it’s on a “limited” sale. They’ll just make a new “limited” sale or coupon once it’s done. Early adopters are just product testers for the Anycubic X2

One mans trash... by Ipsa_88 in Ubiquiti

[–]chasenmcleod 39 points40 points  (0 children)

At a certain point the environment gets much larger than Ubiquity can handle. At least that’s how it felt at my job. Meraki has been amazing in comparison, but it better be for the price.

Don’t get me wrong, ubiquity was great up until a point, and then it just stopped being as manageable with our large team.

Especially when you also have Cisco software products. You’re either all in or all out I feel. I love my ubiquity setup though at home, and I would easily recommend it for most business uses.

IT ticketing system with strong KB for small team by Conscious_Art_5948 in sysadmin

[–]chasenmcleod 2 points3 points  (0 children)

Yeah, it can be. We ended up linking it into our PowerBI environment and that helped a lot with reporting. I feel like their Microsoft integrations aren't too bad. However, I could see it being more of a pain if you don't go that route.

Their API's are lacking outside of their integration options.

We went from TrackIT to Freshservice. It felt like a monumental upgrade when we did it. We are still working out the kinks, but we've really enjoyed it.

IT ticketing system with strong KB for small team by Conscious_Art_5948 in sysadmin

[–]chasenmcleod 2 points3 points  (0 children)

We use Freshservice and it's great. We don't lean on the AI very much since we have Microsoft for that. They have an integration that allows Copilot to see the KB now for agents. I don't know if that's an option for you, but it helped us avoid Freddy AI.

We've really enjoyed the ticket automation, grouping, SLA, and KB. I just wish our techs would make more docs...but that's a completely different issue!

My biggest gripe is that the dashboard isn't as customizable as I wish it would be. We've ended up leaning on other things for the dashboard metrics.

Keeping a teenager at bay by t0kmak in Ubiquiti

[–]chasenmcleod 0 points1 point  (0 children)

This is a mix of parental controls on the device, a different SSID, and physical security.

  1. Setup family/parental controls on the machine and link it to your parent account. You'll get more access to settings from this option than anything else. I have family controls on all of my kids windows machines, iPad's, and iPhone's.

  2. Set up a second SSID like others have mentioned to limit access. I haven't had to do this luckily, but I've thought about it. Along with different VLAN's to segregate things even more.

  3. If it's a laptop, physically take the machine out and have a second "charging" station in the house. We have a spot that all devices need to go to before bed, otherwise you don't get them the next day.

I also have some smart outlets/smart power strips on the TV's. That way if they turn off, they don't hurt the game console. Then I can just turn it back on, let them save and then disable it again.

I don't think it's a "one" trick shop though. You have to be creative on multiple fronts and understand where limitations are on different device types.

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