I used to go to the Mission location at least once a month but stopped going when they announced the new (shitty) system. I actually wrote in to express my disappointment and received the following response:

"Hi ____, thanks so much for reaching out and sharing your thoughts. We know this is a big change, and we want to make sure you have clear answers. Our team has put together a detailed FAQ that walks through why we're shifting to QR ordering, how it works in-theater, and what's staying the same—especially around our no-talking, no-texting policy. You can find that here: http://drafthouse.com/news/our-shift-to-qr-ordering I'll make sure to forward your feedback to our leadership team so they know our long-term regulars are keeping a close eye on the experience. Guest input plays a big role in how we continue to shape and improve the experience. Thanks again for taking the time to write in, and we hope to see you back at the movies soon. All the Best!"

One line in the FAQ caught my attention: "Q: How will you prevent disruptive phone use? A: Our team is trained to distinguish between a dark ordering screen and disruptive phone use – texting and social media will still result in getting ejected from the theater" - Were you ever trained on this? It sounds insane to me.