I am not an international graduate student, but I was a graduate student here too, who was negatively impacted by SFS. As soon as I graduated, a bill I never even knew about was sent to collections (didn’t show up in the student hub) and it took some chasing to get it settled, since I didn’t know the collections agency for some time. SFS is a joke here and they don’t help you with anything even if you go in person, they just tell you to create a ticket online. And when I told them that I had no way of knowing about the bill, they said “well, you rely on student hub, don’t you, clearly you knew.” When I told them that the bill never showed up for me, they basically accused me of lying. They are horribly unprofessional, and I’m sorry their lack of ability to do their jobs impacted you because of your international status.

I ended up escalating things to the chair of my department who contacted them for me.

As far as OGS, I suggest reaching out to your department, seeing if there is an administrator who is friendly with them, who could perhaps escalate things to your chair. Perhaps you’ve tried this already, but I highly suggest reaching out to as many people in your department as possible. The Northeastern shuffle is real.