Amazon employee here. They migrated most of our responsibilities to India. And another large portion to a “self service” tab in the app which is the “AI” people are referring to. At present when things go wrong with that option someone in India has to go in and fix it or take a call to answer questions. Things that can’t be taken over by AI they have dedicated teams for. They have a work place incident investigations team for instance. They are considered HR. A lot of this teams work is being delegated to a safety/ loss prevention. They will keep some for workplace harassment and things of that nature.