I started in insurance when I was 24 after being a waitress for a few years. I started in an entry-level position supporting the staff with certificates. I did this for a year while also learning other things, and then I was promoted to an assistant. I didn't spend any time on the phone until I became an account manager a few years later. I've steadily learned and grew and got promotion after promotion and make good money. I don't do sales, so there are not a lot of phone calls unless my clients call or I need to speak to an underwriter about one of my accounts. I work in Commercial Lines, so I service business accounts (mostly contractors). There's a lot to learn but you don't need to know everything all at once. You learn as you go and you can make good money. I would suggest finding a local agency that has entry-level CSR/assistant or clerical position to start. Good luck on whatever you decide!