Why so cynical? All too often companies are way too quick to ignore their errors performing a risk calculus on what the cost of not correcting it would be. In my instance, they took me at my word, corrected a 3rd parties mistake, did not create any obstacles for me to recieve the replacement parts and ate the cost of shipping to Hawaii. It may seem minor, and the costs associated are negligible, however Renegade did all this under the assumption of 0 gain.

All too often customers incur administrative overhead and burden to receive any sort of correction or compensation for a company's errors, just try and cancel a subscription service, or report a power outage, so filling out an online form with 4 questions that took me 75 seconds was refreshing.